Mercedes-Benz of Wilkes-Barre

I am not the easiest customer to please on occasion however Gail was above and beyond accommodating. She contacted me regularly with updates on my vehicles progress and offered to answer any questions however Gail was above and beyond accommodating. She contacted me regularly with updates on my vehicles progress and offered to answer any questions or concerns. My vehicle was repaired on time as promised. I'd like to thank Jason the Service Manger for initially reassuring me of the process and returning my phone calls . Last but not least the service technician whom diagnosed and completed my repair both promptly and efficiently. Overall a great service experience Thank You More

Justin Partington This guy is not doing a good job. Their Sales Associate Kimberly Eckhart was helping me close a deal on a car that I was serious about, but had to leave office for a couple of days d Their Sales Associate Kimberly Eckhart was helping me close a deal on a car that I was serious about, but had to leave office for a couple of days due to an unfortunate event. This guy was supposed to help me final the deal, but he cared less. He was supposed to call me and take over from Kim but he never called and never left a voice message. And when I inquired about it, he has a pre-fabricated answer ready to cover any mistakes: 1. I called and left a voice message. My answer: I do not have a missed call from you or a voicemail from you. 2. How come I never heard from you? Well, may be he called the wrong number and left a voicemail on it. 3. OK, so do you have proof that you called me from your end? Well, our phone system erase numbers more than (20) called numbers. A True fact but pre-fabricated answers to cover up for him not doing a good job. Of course he is lying. What is the chance of: (1) Calling a wrong number + (2) Erasing the number because it happened to be beyond the (20) numbers. Management needs to look deeply into the quality of service being provided by this person. I am not buying it More

I think that it’s disgraceful that Mercedes of Wilkes-Barre has marked up every new Mercedes by at least $5,000.00 over MSRP. I have bought or leased many Benz’s from this dealership but won’t ste Wilkes-Barre has marked up every new Mercedes by at least $5,000.00 over MSRP. I have bought or leased many Benz’s from this dealership but won’t step foot on their Lot until they end their piggish, greedy business practices. More

After having an issue, Henry called to save the day! ! He was attentive, understanding and genuine. Rachel was amazing with keeping me posted on the progress, and had great customer service.. My car was ! He was attentive, understanding and genuine. Rachel was amazing with keeping me posted on the progress, and had great customer service.. My car was looked over thoroughly and came back clean as whistle. Thank you so much! More

Gail has always been a pleasure to work with and she always does the right thing! I appreciate your willingness to take care of my issues and during my frustrations of wrong parts ordered/delivered ( always does the right thing! I appreciate your willingness to take care of my issues and during my frustrations of wrong parts ordered/delivered (not your fault) and with issues not being resolved properly you always found a way to work with me to make them right. Thank you and I always look working with you for my cars needs. Ray More

Both Liz Williams sales associate and finance manager Peter M provided the highest level of customer service making my car buying experience seamless and unforgettable. These two are world class and I wi Peter M provided the highest level of customer service making my car buying experience seamless and unforgettable. These two are world class and I will be using them for all future purchases. I highly recommend them! Thank you both for everything! More

Rachel Southworth was very helpful and kept me informed with updates on my vehicle as soon as she learned of them. She did her best to make sure I was taken care of and helped arrange a loaner vehicle for with updates on my vehicle as soon as she learned of them. She did her best to make sure I was taken care of and helped arrange a loaner vehicle for me when it was determined my repairs would take more time. As usual, my experience at Mercedes-Benz of Wilkes-Barre has been far superior to any other dealership experiences I've had. More

A big thank you to Kimberly Eckhart for the wonderful experience with the purchase of my first Benz. From beginning to end it was a pleasure. Everyone was helpful, extremely knowledgeable, and professi experience with the purchase of my first Benz. From beginning to end it was a pleasure. Everyone was helpful, extremely knowledgeable, and professional. I am looking forward to a long relationship with the dealership. More

We have dealt with Shane for a number of years and as always he has been extremely helpful. This past two weeks have been extremely stressful for me and my wife due to our recent accident. But Shane was always he has been extremely helpful. This past two weeks have been extremely stressful for me and my wife due to our recent accident. But Shane was there when we needed him the most. Mercedes Benz is very fortunate to have an individual such as Shane on there staff. He is truly the consummate professional!!! More