Mercedes-Benz of Wilkes-Barre

Gail is a phenomenal service advisor. She always comes through and she's always very prompt about getting back to you anytime there is an update. I brought my car from Florida for service She always comes through and she's always very prompt about getting back to you anytime there is an update. I brought my car from Florida for service just because Gail is always taking good care of me, true story. More

John Sawicki in the auto body shop is awesome! !! I purchased a Mercedes and needed some detailing done to fix a few small body flaws. He took the time out of his busy day to see me and do the work !! I purchased a Mercedes and needed some detailing done to fix a few small body flaws. He took the time out of his busy day to see me and do the work at my convenience. I actually stopped in two separate times. Not only did he do a great job, but he demonstrated superior customer service on behalf of the dealership. He is a true asset to your organization. He went out of his way to satisfy my request and went above and beyond to make sure I was a satisfied customer. Thank you again John! More

My husband and I walked into the dealership = Kimberly Eckhart immediately walked over, offered more information on the style I was interested, was professional, helpful, kind, and we walked out buying a Eckhart immediately walked over, offered more information on the style I was interested, was professional, helpful, kind, and we walked out buying a new car! The manager came out to shake hands and welcome me to the family and the financials was a breeze! More

Kim was absolutely awesome! She worked with me through all the details with no pressure to purchase a vehicle. I knew what I wanted but I had to make up my mind and she allowed She worked with me through all the details with no pressure to purchase a vehicle. I knew what I wanted but I had to make up my mind and she allowed me the opportunity to find the perfect vehicle. After I purchased the car I had some follow up items I wanted addressed and she went out of her way to address all of them! Thank you Kim! More

Mike is the best you can get. Honest and helps you all the way. Thanks Mike Honest and helps you all the way. Thanks Mike More

Shane is fantastic! My husband purchased an S 560 two years ago and when I decided I would like a Mercedes myself, there was no one else to call but Shane. He spent so My husband purchased an S 560 two years ago and when I decided I would like a Mercedes myself, there was no one else to call but Shane. He spent so much time teaching me about the vehicle and his professionalism was top notch. After one day with my Mercedes GLC 300, I am in love....I will be a Mercedes driver forever. My husband talked to Shane on Thursday, and he arranged our purchase for Friday. He is amazing! More

Great friendly guy who was attentive to my needs and got me the car I was looking for. me the car I was looking for. More

Justin Partington This guy is not doing a good job. Their Sales Associate Kimberly Eckhart was helping me close a deal on a car that I was serious about, but had to leave office for a couple of days d Their Sales Associate Kimberly Eckhart was helping me close a deal on a car that I was serious about, but had to leave office for a couple of days due to an unfortunate event. This guy was supposed to help me final the deal, but he cared less. He was supposed to call me and take over from Kim but he never called and never left a voice message. And when I inquired about it, he has a pre-fabricated answer ready to cover any mistakes: 1. I called and left a voice message. My answer: I do not have a missed call from you or a voicemail from you. 2. How come I never heard from you? Well, may be he called the wrong number and left a voicemail on it. 3. OK, so do you have proof that you called me from your end? Well, our phone system erase numbers more than (20) called numbers. A True fact but pre-fabricated answers to cover up for him not doing a good job. Of course he is lying. What is the chance of: (1) Calling a wrong number + (2) Erasing the number because it happened to be beyond the (20) numbers. Management needs to look deeply into the quality of service being provided by this person. I am not buying it More

I am not the easiest customer to please on occasion however Gail was above and beyond accommodating. She contacted me regularly with updates on my vehicles progress and offered to answer any questions however Gail was above and beyond accommodating. She contacted me regularly with updates on my vehicles progress and offered to answer any questions or concerns. My vehicle was repaired on time as promised. I'd like to thank Jason the Service Manger for initially reassuring me of the process and returning my phone calls . Last but not least the service technician whom diagnosed and completed my repair both promptly and efficiently. Overall a great service experience Thank You More