Mercedes-Benz of Wilkes-Barre

You have a great employee in Shane Chabot. He is kind, courteous and respectful. He actually listens to you. He "knows" his product. He explains everything in detail. He is so extremely knowl He is kind, courteous and respectful. He actually listens to you. He "knows" his product. He explains everything in detail. He is so extremely knowledgable and patient, even when he has to explain something to you for the third time. He makes sure that you understand everything about your car before you leave. He is always available for any questions anytime that you call. He always gets back to you asap. You are fortunate to have such a fine person representing your company. More

Excellent, genuine, considerate. Five years later, still remembering this salesperson and this dealership with the utmost respect and appreciation. Five years later, still remembering this salesperson and this dealership with the utmost respect and appreciation. More

Had an excellent experience working w/ Shane! Found the exact car I had been looking for and called the dealership to hold the car. They held it for 2+ weeks while I finalized paperwork and other Found the exact car I had been looking for and called the dealership to hold the car. They held it for 2+ weeks while I finalized paperwork and other formalities. After a long trip from CT, upon my arrival the entire process was smooth and took less than a couple hours complete! Peter did a great job in guiding me through the final leg of the process. He provided recommendations for add-ons to my lease but didn't force me to choose anything I didn't want. Also worked to keep my costs as low as he could! Shane made sure I had good knowledge of some of my cars best features before I left. Overall, purchasing my first AMG was a 10/10 experience! More

If this was the last dealership on earth, I'D WALK WHEREVER I HAD TO GO !!! From RIDICULOUSLY LOW TRADE-IN OFFERS ( THOUSANDS BEHIND BOOK ), OUT RIGHT LIES ABOUT VEHICLES and COSTS, to DISHONEST SAL WHEREVER I HAD TO GO !!! From RIDICULOUSLY LOW TRADE-IN OFFERS ( THOUSANDS BEHIND BOOK ), OUT RIGHT LIES ABOUT VEHICLES and COSTS, to DISHONEST SALES MANAGERS, they have it all !!! I'll NEVER step foot in the MERCEDES BENZ, nor any other dealership, at this STEALERSHIP again. This refers only my most recent experience, I've had SEVERAL OTHERS, that were SIMILAR !!! NEVER, NEVER AGAIN !!! More

Professional from start to finish. Kim, my sales person, worked for months with me to find what I was looking for. Administration did everything to get me into the car I wanted. Would Kim, my sales person, worked for months with me to find what I was looking for. Administration did everything to get me into the car I wanted. Would ever hesitate to go back! More

During my most recent visit to Motorword Mercedes, I again worked with Kim. As Always, I’ve NEVER seen a Sales and Leasing Associate work so hard, to make sure I got another lease of EXACTLY the new Mer again worked with Kim. As Always, I’ve NEVER seen a Sales and Leasing Associate work so hard, to make sure I got another lease of EXACTLY the new Mercedes, another GLC300, SUV, as desired. Another JOB WELL DONE - KIM IS HIGHLY RECOMMENDED IN MY OPINION - A TOTAL PROFESSIONAL !!! More

PETER McMONIGLE FINANCE MANAGER AT MOTOR WORLD IS ABSOLUTELY THE BEST. HE IS COMPETENT AND FRIENDLY. A PLEASURE TO DEAL WITH. HI IS REALLY THE BEST. ABSOLUTELY THE BEST. HE IS COMPETENT AND FRIENDLY. A PLEASURE TO DEAL WITH. HI IS REALLY THE BEST. More

Thanks Peter a lot for your help ! I really appreciate coming on your day off to finish the process of buying my car. I love the car and I wish I can give you more than 5 stars. I really appreciate coming on your day off to finish the process of buying my car. I love the car and I wish I can give you more than 5 stars. More

Thank you so much Shane for helping me with my preowned car purchase. I am out of state buyer and Shane made the process so easy and explained everything to me on the phone and the car was exactly as he de car purchase. I am out of state buyer and Shane made the process so easy and explained everything to me on the phone and the car was exactly as he described it . I drove back home and I am so happy I made the right decision to come all the way from Michigan. More

Went in and the team at Mercedes were once again fantastic. Experience was great without a ton of pressure, but generally interested in putting a deal together that I felt was fair and mutually ben fantastic. Experience was great without a ton of pressure, but generally interested in putting a deal together that I felt was fair and mutually beneficial. Ended up with a unicorn bucket list car that I had no idea they would have on the lot much less not spoken for but they did. G-Wagen! Deal was quick, fast, convenient. The car was done up ready to go and they walked me thru the functionality per usual white glove car. I'll be honest, this dealership has on multiple occasions done great for me and I'd highly recommend them. When I've had issues, they go above and beyond to make things right. Service seriously is the best I've had with any car manufacturer and I've tried them all in the area (some multiple times - own and swapped car to car a lot). Sales person was Dave Coffey and would also highly recommend him. He did a great job and we just came in off the street without an appointment but treated us well walking thru what they had on the lot and showcasing any and all cars we asked about. I can't speak for the other brands in motorworld, but this Mercedes team are the bomb and would recommend them if you're considering your next car. More