Mercedes-Benz of Wilkes-Barre

2005 SL battery issue Vehical was towed in for not starting , service advisor was poor communication and overcharge for two batteries for my SL 500. Will never come back to Vehical was towed in for not starting , service advisor was poor communication and overcharge for two batteries for my SL 500. Will never come back to this dealership service dept Mike Mckenzie More

We are current customers of Motorworld and leased a C300 through Dave. There was a specific color (white) in a ML 350 that I was looking for and the only one that was available was a black. Dave knew there through Dave. There was a specific color (white) in a ML 350 that I was looking for and the only one that was available was a black. Dave knew there was one that was going to be ready for sale soon and let me know in advance. I really appreciated that. Dave made the process easy because he did not pressure us to turn in our current SUV lease (another dealer, not a Motorworld brand). I know that the white ML was not sitting in inventory for a long time but I really appreciated that we could do the transaction at our pace since we are serious buyers. Post the sale, Dave helped us with making sure that we got the service we needed and made it a positive experience to purchase a CPO. We definitely recommend Dave and would buy/lease from him again. More

Dave did an excellent job in tailoring the car for our needs. He provided outstanding customer service each step of the way and the amount of time spent on finalizing the paperwork was minimal. Nice job needs. He provided outstanding customer service each step of the way and the amount of time spent on finalizing the paperwork was minimal. Nice job Dave! More

Dave Ferenchick was our sales associate who we worked with. He was very professional and courteous. Never once did we feel pressured to purchase a vehicle. Other dealerships use different tactics to " with. He was very professional and courteous. Never once did we feel pressured to purchase a vehicle. Other dealerships use different tactics to "hook" you into making a sale. However, we never felt pressured and we were at ease with him. We changed our minds over the specific vehicle we were interested in several times over the course of a few days. Our every question was answered without any frustration and we never felt rushed. He answered all of our questions patiently and professionally. He is very knowledgeable about the vehicles and is THE best car sales rep we had EVER worked with!! We cannot begin to describe how happy we were to have met Dave. He takes time to explain your questions and doesn't try to just make a sale. He is devoted and takes his time. He is a true professional who gets out highest of recommendations. Other sales associates (at other dealerships) need to use his example as the gold standard. Joe Brazil and Peter Mcmonigle were equally professional and a pleasure to work with. They were very friendly and courteous. Our overall experience with Mercedes Benz has been fantastic! We have, without a doubt, become life-time customers. More

Dave Ferenchick provided sincere, quality, personalized service. He carefully explained what my buying options were, and proactively searched for a way to meet my vehicle preferences. Dave exceeded my expe service. He carefully explained what my buying options were, and proactively searched for a way to meet my vehicle preferences. Dave exceeded my expectations for customer service and went well beyond the standards for other salesman I have dealt with in the past. His actions led to a stress free experience and reflects great credit on MotorWorld and Mercedes Benz. Thanks Dave! More

Joe Brazil made our leasing experience an excellent one! He was up front and honest with my wife and I and I appreciate that very much. This is our second Mercedes Lease with Joe. Shopping for vehicles is He was up front and honest with my wife and I and I appreciate that very much. This is our second Mercedes Lease with Joe. Shopping for vehicles is not one of my favorite things to do, but I have to say that Joe made this painless. I will highly recommend Joe to my family and friends! He is a true asset to Motorworld! THANK YOU JOE! Shane Cabot was a great help in explaining all of the vehicle features to my wife. He even called a day later to see if all was well. THANK YOU SHANE! Peter Mcmonigle was expedient in getting our paper work accomplished. THANK YOU PETER! More

In the middle of finalziing the price on a Mercedez, they sold the car to another buyer. Bad business pactice and ethics. please be careful with this dealership sold the car to another buyer. Bad business pactice and ethics. please be careful with this dealership More

Dave was professional,courteous & a real pleasure to work with. In the past we have always worked with Omir, but since he was promoted to sales manager of Jeep, he referred me to Dave. My husband work work with. In the past we have always worked with Omir, but since he was promoted to sales manager of Jeep, he referred me to Dave. My husband worked with Omir because we actually leased TWO cars from Motorworld on the same day. I was very pleased with Dave & both my husband & I feel like we did very well with the price & all the service. This was our FIFTH car from Motorworld & we wouldnt hesitate to go back again. Peter was also very nice & professional, although I didnt need to spend too much time with him. We recommend Motorworld to all our friends & family. THANK YOU More