Mercedes-Benz of Wilkes-Barre

Our sales representative, Astrid, was relatively new in her position but she was a pleasure to work with. What she didn’t know at that moment, she found out. She was very patient with us since we went back her position but she was a pleasure to work with. What she didn’t know at that moment, she found out. She was very patient with us since we went back and forth with cars we wanted to test drive, look at, or just question. Car buying can be stressful and down right awful, but this was the best car buying experience we’ve ever had! More

This dealer treats people with respect. You feel welcome when you arrive; you feel like you belong there while you're interests are being addressed, and you're looking forward to a return You feel welcome when you arrive; you feel like you belong there while you're interests are being addressed, and you're looking forward to a return visit when you leave. It doesn't get much better than that. We were able to test drive the GLC 300 and ordered and purchased based on pricing, comfort, high quality and available amenities we were interested in having. The vehicle arrived when promised. We had a very thorough and patient review of our financial responsibilities and available warranties as well as a review of the advanced technology provided in the vehicle, with an invitation to return as often as required to completely understand what the vehicle has to offer. This dealership has their act together. Highly recommended. More

My experience was fantastic, Shane, Justin and Peter were professional and wonderful to work with! professional and wonderful to work with! More

I had very professional advisor (Tori) handle the service this time. She was very diligent in listening to my concern on tire change and informed me the options that I had. She managed it well. Also the rece this time. She was very diligent in listening to my concern on tire change and informed me the options that I had. She managed it well. Also the receptionist Jolene was very prompt in scheduling the car pick-up and drop. More

Fantastic, clean and overall great experience! I would highly recommend this dealership for anyone looking to have easy, fun, purchase experience. I would highly recommend this dealership for anyone looking to have easy, fun, purchase experience. More

Anna provided FAST, COURTEOUS, FRIENDLY, and PROFESSIONAL SERVICE - VERY HIGHLY RECOMMENDED SERVICE WRITER - JOB WELL DONE !!!! SERVICE - VERY HIGHLY RECOMMENDED SERVICE WRITER - JOB WELL DONE !!!! More

Absolutely phenomenal! I will never car shop anywhere else! Thank you Kim Eckhart & Team, just heavenly! I will never car shop anywhere else! Thank you Kim Eckhart & Team, just heavenly! More

Kim is the best , kindest, most knowledgeable salesperson. Kim will go above and beyond to get the deal you want . salesperson. Kim will go above and beyond to get the deal you want . More

Excellent customer service! She takes the best care of you while your vehicle is being serviced! Thank you Tori Shaw You're the best! She takes the best care of you while your vehicle is being serviced! Thank you Tori Shaw You're the best! More

Kim is the best sales rep I know❤️❤️ She helped me with my jeep and finding the right one and not only trying to find the right one she went out of her way to look up the carfax and seeing if it was certif my jeep and finding the right one and not only trying to find the right one she went out of her way to look up the carfax and seeing if it was certified and looked through the whole history of it to see if it was a good vehicle for me. She always makes sure that the car or suv that u are buying is the right and beat vehicle for you❣️❣️❣️and She goes thru the vehicle thru in and thru out to make sure u know all the features of the car. Let's just say this She spends a lot of time with u to make sure u are comfortable and She also makes sure the u will have NO buyers remorse ❤️❤️❤️ More