Mercedes-Benz of Wilkes-Barre
Wilkes-Barre, PA
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 287 reviews
Fabulous Nick gave me great service and in a timely fashion. His persistence lead me to purchasing my Benz--and I love it! Great work by Peter as well. Nick gave me great service and in a timely fashion. His persistence lead me to purchasing my Benz--and I love it! Great work by Peter as well. More
Shopping for Mercedes GLC Very professional atmosphere as soon as customer walks in, which makes a positive difference from other dealerships. Great quality of customer service Very professional atmosphere as soon as customer walks in, which makes a positive difference from other dealerships. Great quality of customer service and Nicholas was very knowledgable about the vehicle. More
An awesome experience with a great sales rep a 10!! A great experience and a great sales rep I not only bought a car I made a friend I will definitely purchase another vehicle there OK A great experience and a great sales rep I not only bought a car I made a friend I will definitely purchase another vehicle there OK More
Informative and quick Came in to test drive. Nick was a great help and provided us with enough information to make a decision. Couldn't have been more pleased to have had N Came in to test drive. Nick was a great help and provided us with enough information to make a decision. Couldn't have been more pleased to have had Nick as a salesman. More
Campbell review Nick Campbell was very helpful and did not do a "hard" sell. He was very knowledgeable about the vehicles. He made the experience fun and enjoyable. Nick Campbell was very helpful and did not do a "hard" sell. He was very knowledgeable about the vehicles. He made the experience fun and enjoyable. More
Nicholas Campbell This young man was very attentive to my needs on choosing the right car . He was very didactive very intuative and knew exactly what i wanted . He was This young man was very attentive to my needs on choosing the right car . He was very didactive very intuative and knew exactly what i wanted . He was very professional , and was always on time . He took very good care of me . All my paper work and keys were ready for me upon arrival. I recommend anyone who is interested in purchasing a car to definitely come and see this guy . Motor world knew exactly what they were doing when they brought this gentleman on board.... More
grest cutomer service Good afternoon, I wanted to take a few minutes to tell you about one of your employees and the great service he provided me today. The employee’s Good afternoon, I wanted to take a few minutes to tell you about one of your employees and the great service he provided me today. The employee’s name is Kurt Weinland, he is a service adviser at you Mercedes location. I had made a mistake doing a DYI service job on a used Mercedes that we just bought. Kurt gave me good advice and got me an appointment today even though they were swamped. I had to have the car towed there and he meet us with directions to where to put the car and what to do next. He made me feel at home in your waiting room and checked up on me a couple of times during the morning. He came and explained that the car would need more service work done and went over a detailed cost estimate. He was very understanding when I said we could not do all the work today and would reschedule some of it at a later date. He suggested the most safety related stuff that needed to be done before I took it home. To me this is customer service and caring about the customer at its best. I work for ppl electric utilities and we get lots of negative feedback and it is always great to hear good stuff. I look forward to working with Kurt in the future. He is an asset to your company and should be recognized for his efforts. Thank you for your time Jeff Hobbs More
Took way too long! I brought my 2010 glk 350 4matic in for a sunroof issue. Made an appointment based on availability of a loaner car. My car sat there and was not looke I brought my 2010 glk 350 4matic in for a sunroof issue. Made an appointment based on availability of a loaner car. My car sat there and was not looked at for over 20 days. Once it was taken apart and realized that the repair wasnt going to be covered by my 3rd party warrenty, we were at the 30 day mark. I decided not to have the $2400 service completed. They closed my roof, but also shut the shade so I could not even see out the glass. Looks horrible! Yes I did have a brand new loaner and they paid for the labor leaving me with a bill of $0, it took way too long to get to this point and my car looks horrible. Yes the outside was washed, but the wheels were filthy, they did not vacuum it, and my brakes felt like crap after it was sitting for a month unused. They also left the plastic from the seat in the back seat of my car. This is something that could have been settled in days, not weeks. More
Purchased a 2015 Mercedes Benz ML 250 Bluetec!!! My Salesperson (Kim Eckhart) was extremely helpful in every step of my purchase. She is friendly, knowledgable and very easy to deal with when it come My Salesperson (Kim Eckhart) was extremely helpful in every step of my purchase. She is friendly, knowledgable and very easy to deal with when it comes to any and all questions I had... After dealing with her I was able to leave Motorworld Mercedes Benz with confidence and she was more then willing to help me after I left with my Brand NEW 2015 Mercedes Benz ML 250 Bluetec... Thank You Kim & all of the Motorworld Mercedes people!!! 5 STARS ????? for sure!!! More
No pressure, professional approach & easy purchase Kim was very tenacious in understanding our vehicle needs. It was done in such a professional manner that the pressure that is sometimes typical with Kim was very tenacious in understanding our vehicle needs. It was done in such a professional manner that the pressure that is sometimes typical with buying, did not exist with her. Friendly, knowledgable and a good listener. She understood what our goals were with our budget & vehicle type. We have now purchased two vehicles through her and will continue to recommend her and MB Motorworld to others. More