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Mercedes-Benz of Wilkes-Barre

Wilkes-Barre, PA

4.8
287 Reviews
Offering Pennsylvania drivers an extensive selection of new Mercedes-Benz models for sale, our team at Mercedes-Benz of Wiles-Barre is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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150 Motorworld Dr

Wilkes-Barre, PA

18702

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Showing 287 reviews

May 04, 2016

Fabulous Nick gave me great service and in a timely fashion. His persistence lead me to purchasing my Benz--and I love it! Great work by Peter as well. More

by Loucella
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Campbell
May 04, 2016 -

Mercedes-Benz of Wilkes-Barre responded

Thank you for your earnest response. We appreciate your feedback and will be sure to share your encouraging thoughts with Nick and the team! If you should have any further questions or want a little more insight on your vehicle, please don't hesitate to contact us! We would love to work with you again soon.

April 23, 2016

Shopping for Mercedes GLC Very professional atmosphere as soon as customer walks in, which makes a positive difference from other dealerships. Great quality of customer service More

by Hrabcakk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas Campbell
Apr 25, 2016 -

Mercedes-Benz of Wilkes-Barre responded

Thank you for your encouraging review of Motorworld Mercedes-Benz. We are particularly grateful for any positive feedback, but a response like yours truly motivates the team. Without our customers we would not be in business and for that reason I wanted to personally thank you for sharing your satisfaction. If you would need any assistance towards future purchases and/or services, we would love to help! Thanks so much, Motorworld Mercedes-Benz

April 02, 2016

An awesome experience with a great sales rep a 10!! A great experience and a great sales rep I not only bought a car I made a friend I will definitely purchase another vehicle there OK More

by Mrod64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick CampbellA great experience and a great sales rep I not only bought a car I made a friend I will definitely purchase another vehicle there OK
Apr 07, 2016 -

Mercedes-Benz of Wilkes-Barre responded

Thank you for your complimentary feedback of MotorWorld Mercedes-benz. We genuinely appreciate your business and thorough review. Please remember that should you be in search of a new vehicle in the future, or require any regular vehicle maintenance, we would love to welcome you back for another visit. Thanks again for taking the time to review us!

March 28, 2016

Informative and quick Came in to test drive. Nick was a great help and provided us with enough information to make a decision. Couldn't have been more pleased to have had N More

by Alisham1020
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Olivetti
Apr 07, 2016 -

Mercedes-Benz of Wilkes-Barre responded

MotorWorld Mercedes-Benz appreciates your considerate review. We are pleased to hear that your experience with us was a great one! Please do not hesitate to stop by with your new Mercedes for a checkup! Thank you again for the highly praised feedback.

March 27, 2016

Campbell review Nick Campbell was very helpful and did not do a "hard" sell. He was very knowledgeable about the vehicles. He made the experience fun and enjoyable. More

by Michele Norce
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Campbell
Apr 07, 2016 -

Mercedes-Benz of Wilkes-Barre responded

Greetings Michele! Thank you for stopping by MotorWorld Mercedes-Benz. We sincerely appreciate your thoughtful review and will be sure to share your encouraging thoughts with our team. We hope to see you soon!

February 11, 2016

Nicholas Campbell This young man was very attentive to my needs on choosing the right car . He was very didactive very intuative and knew exactly what i wanted . He was More

by Jennings23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas campbell
Mar 08, 2016 -

Mercedes-Benz of Wilkes-Barre responded

Thank you for your heartfelt response! We appreciate your business and strive to maintain a high standard of customer satisfaction. We are pleased to hear that Nicholas Camplell lead you to your new vehicle, and we will certainly share your feedback with him. Please do not hesitate to call or pop back in to see us at MotorWorld Mercedes-Benz. Thank you again and have a great day!

December 31, 2015

grest cutomer service Good afternoon, I wanted to take a few minutes to tell you about one of your employees and the great service he provided me today. The employee’s More

by glk350 great service
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kurt Weinland
Mar 08, 2016 -

Mercedes-Benz of Wilkes-Barre responded

Hello, MotorWorld Mercedes-Benz would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we’ve succeeded. I will be sure to share your feedback with Kurt and the team! Thank you again for your review.

April 12, 2015

Took way too long! I brought my 2010 glk 350 4matic in for a sunroof issue. Made an appointment based on availability of a loaner car. My car sat there and was not looke More

by tbachak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kurt
Apr 20, 2015 -

Mercedes-Benz of Wilkes-Barre responded

Thank you for taking the time to review MotorWorld Mercedes-Benz. We apologize for the inconvenience you experienced in our Service Department. We strive to make the service process as short and simple as possible, however in this case we fell a little short in achieving this goal based on constraints regarding aftermarket warranty and the selling dealership. Additionally, we would like to sincerely apologize for the state of your vehicle after the repair; we have reinforced our standards with all the employees in our Service Departments to ensure this does not happen again. If you have any other questions or concerns, please do not hesitate to reach out to our Customer Relations Manager, Shelley Puzzetti, at spuzzetti@motorworldgroup.com or 570.820.6962. We hope you will give us another opportunity in the future. Thank you.

April 09, 2015

Purchased a 2015 Mercedes Benz ML 250 Bluetec!!! My Salesperson (Kim Eckhart) was extremely helpful in every step of my purchase. She is friendly, knowledgable and very easy to deal with when it come More

by RayB1972
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Eckhart
Apr 09, 2015 -

Mercedes-Benz of Wilkes-Barre responded

Hello RayB1972, Motorworld Mercedes-Benz would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we’ve succeeded. I will be sure to share your feedback with Kim Echkart and the team! Thank you again for your review.

April 06, 2015

No pressure, professional approach & easy purchase Kim was very tenacious in understanding our vehicle needs. It was done in such a professional manner that the pressure that is sometimes typical with More

by Pvbenz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Eckhart
Apr 07, 2015 -

Mercedes-Benz of Wilkes-Barre responded

Hello Pvbenz, Motorworld Mercedes-Benz would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we’ve succeeded. I will be sure to share your feedback with Kim and the team! Thank you again for your review.

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