Mercedes-Benz of Wilkes-Barre

Great Day Our sales consultant Joseph Riccetti went above and beyond to take care of our new purchase. Our initial visit was with another sales person who happ Our sales consultant Joseph Riccetti went above and beyond to take care of our new purchase. Our initial visit was with another sales person who happened to be off on our visit day. We wanted to close the deal and How made it happen! Very pleased and will return for our next vehicle for sure. More

Service Scheduling is a terrible problem For years now ever since mike one took over. I had to drive on an unsafe tire for weeks. New reception area for m Scheduling is a terrible problem For years now ever since mike one took over. I had to drive on an unsafe tire for weeks. New reception area for mercedes is awful. No privacy. All customers can hear each other’s conversation. Very poor concept. Personal attention I have been used to since owning my first S class is gone. More

Excellent service advisor In all of the times I have visited Motorworld Mercedes-Benz, I have never encountered anyone more genuine as far as people and customer friendly as Ma In all of the times I have visited Motorworld Mercedes-Benz, I have never encountered anyone more genuine as far as people and customer friendly as Marc Wheeler. More

Service advisor morgan Got me in next morning took care of everything hoping tech was as efficient with repairs I have had electrical problems with car that never seem to b Got me in next morning took care of everything hoping tech was as efficient with repairs I have had electrical problems with car that never seem to be fixed but her effort to make things right is appreciated More

Great work as always The service fast. The staff was courteous. Clean surroundings. Refreshments were fresh and plentiful. The cookie and water was delicious. What else ca The service fast. The staff was courteous. Clean surroundings. Refreshments were fresh and plentiful. The cookie and water was delicious. What else can I say!! More

Superior I have enjoyed many years working with this dealership. I have always been treated with respect and competence. Everyone I have worked with is knowled I have enjoyed many years working with this dealership. I have always been treated with respect and competence. Everyone I have worked with is knowledgeable and helpful More

Going above and beyond for it's customers!! I had lost my only key to my 2008 Mercedes Benz CLK 350 and my car was stuck in the wrong side of my town where people were vandalizing my vehicle. Or I had lost my only key to my 2008 Mercedes Benz CLK 350 and my car was stuck in the wrong side of my town where people were vandalizing my vehicle. Ordered a new key, went to turn the car on, it went on then wouldn't turn back on. Had to have my vehicle towed to the dealership where their technicians worked on it and came to the conclusion it was a bad key. They reordered a new one and within no time I got the good news that my car was ready for pick up. Throughout this process I was always kept well informed of the status of my vehicle. Mercedes Benz of Wilkes Barre is comprised of highly trained professionals and I am 100% satisfied with the service they have provided me. More

An incredible experience as usual I had an incredible experience as usual. My service representative was awesome and kept me informed on everything that was going on each and every ste I had an incredible experience as usual. My service representative was awesome and kept me informed on everything that was going on each and every step of the way. He was very supportive and made me feel like family. There's nothing better than that. More

Awesome Experience! I came to Motor World looking to purchase a C Class. I was not expecting the phenomenal service I received. There was no hard sell, Ben listened to I came to Motor World looking to purchase a C Class. I was not expecting the phenomenal service I received. There was no hard sell, Ben listened to everything I said, and in doing so put me in the perfect car. The sales team at Motor World is second to none. Ben and Ritchie...thank you for making this experience positive and painless. Justin thank you for walking me through all of the "bells and whistles" my car offers. Peter, you made the painful stuff...(signing all of the paperwork) easier to bear. You all make one great team! I will most definitely be back when I am in the market for an upgrade. More

Tire Damage Morgan took very good care of me . My troubles were handled quickly . She was extremely experienced and helpful . As I am from out of state I reall Morgan took very good care of me . My troubles were handled quickly . She was extremely experienced and helpful . As I am from out of state I really appreciated the efficient and fast service. Thank You . More