Mercedes-Benz of Wilkes-Barre

Excellent Service Experience I had my e350 worked on Seth went above and beyond to coordinate everything for me. I really appreciate his outstanding work. Thank You Seth I had my e350 worked on Seth went above and beyond to coordinate everything for me. I really appreciate his outstanding work. Thank You Seth More

Very happy working with Marc. Glad I found a contact in Mer I was always happy with the service I received from Motor World but being a long-time, loyal customer of Motor World I expected more. Long wait times I was always happy with the service I received from Motor World but being a long-time, loyal customer of Motor World I expected more. Long wait times and poor communication. The last time Marc was so good keeping me informed, he told me how long I could expect to wait and he was right. I will request to work with Marc from now on. More

Excellent service My car was ready for service C and a couple of other services. I had not been able to drive myself to get it done, my husband called Seth at Motor Wor My car was ready for service C and a couple of other services. I had not been able to drive myself to get it done, my husband called Seth at Motor World and solved my problem in a second! They sent a driver to pick up my car and within 36 hours my car was back in my garage. This dealership knows the meaning of customer service and friendship. They are absolutely THE. best! Thank you Seth, Sheri and drivers! More

Easy process Staff was wonderful and made getting repairs very easy. Communication was excellent! Repairs are typically stressful but the team at Motorworld made Staff was wonderful and made getting repairs very easy. Communication was excellent! Repairs are typically stressful but the team at Motorworld made sure everything went smoothly. Thanks! More

Excellent service and follow through Morgan Fischer was absolutely excellent as well as the other members of the Mercedes-Benz service team. They have remained committed to Doing ev Morgan Fischer was absolutely excellent as well as the other members of the Mercedes-Benz service team. They have remained committed to Doing everything humanly possible to make sure my car is fixed correctly and that everything is satisfactory. More

Great customer service. Morgan was great to work with. My 2014 MB E350 was repaired under a factory recall. She was prompt in having the repair completed timely. I would defi Morgan was great to work with. My 2014 MB E350 was repaired under a factory recall. She was prompt in having the repair completed timely. I would definitely recommend Motorworld for your service needs. Ask for Morgan. SHE IS REALLY concerned about customer service. More

Mercedes-Benz of Wilkes-Barre Morgan is the finest service advisor I have ever had the pleasure to deal with. She worked diligently to turn my bad day, flat tires and cracked wheel Morgan is the finest service advisor I have ever had the pleasure to deal with. She worked diligently to turn my bad day, flat tires and cracked wheel, into a stress free pleasurable experience. Thanks Morgan and the entire MotorWorld Mercedes team. Captain SpaceCat Avenger More

Great Experience Was not planning to buy a car that day but after meeting and talking with Bill it just happened! I told him what it would take to make a deal and Was not planning to buy a car that day but after meeting and talking with Bill it just happened! I told him what it would take to make a deal and he and Rich worked with me and they made it happen. No pressure, just pleasant conversation which really helped with the transaction. I would highly recommend him. More

Excellent I have now bought 2 cars from these guys in about 25 months. Both times the experience was top notch, no complaints. Had such a good experience that I have now bought 2 cars from these guys in about 25 months. Both times the experience was top notch, no complaints. Had such a good experience that my wife also bought a vehicle from them the same month as I did. Service Department is great and I have never had an issue getting quality work done fast. More

Excellent Service While I’ve been a customer since 2001 and have had different service consultants, Marc definitely surfaces to the top of this group. He is courteous, While I’ve been a customer since 2001 and have had different service consultants, Marc definitely surfaces to the top of this group. He is courteous, attentive to details, customer service centric, and very pleasant to deal with. Thank you Marc for your courteous service. More