Mercedes-Benz of Wilkes-Barre
Wilkes-Barre, PA
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Excellent service My car was ready for service C and a couple of other services. I had not been able to drive myself to get it done, my husband called Seth at Motor Wor My car was ready for service C and a couple of other services. I had not been able to drive myself to get it done, my husband called Seth at Motor World and solved my problem in a second! They sent a driver to pick up my car and within 36 hours my car was back in my garage. This dealership knows the meaning of customer service and friendship. They are absolutely THE. best! Thank you Seth, Sheri and drivers! More
Easy process Staff was wonderful and made getting repairs very easy. Communication was excellent! Repairs are typically stressful but the team at Motorworld made Staff was wonderful and made getting repairs very easy. Communication was excellent! Repairs are typically stressful but the team at Motorworld made sure everything went smoothly. Thanks! More
Excellent service and follow through Morgan Fischer was absolutely excellent as well as the other members of the Mercedes-Benz service team. They have remained committed to Doing ev Morgan Fischer was absolutely excellent as well as the other members of the Mercedes-Benz service team. They have remained committed to Doing everything humanly possible to make sure my car is fixed correctly and that everything is satisfactory. More
Great customer service. Morgan was great to work with. My 2014 MB E350 was repaired under a factory recall. She was prompt in having the repair completed timely. I would defi Morgan was great to work with. My 2014 MB E350 was repaired under a factory recall. She was prompt in having the repair completed timely. I would definitely recommend Motorworld for your service needs. Ask for Morgan. SHE IS REALLY concerned about customer service. More
Mercedes-Benz of Wilkes-Barre Morgan is the finest service advisor I have ever had the pleasure to deal with. She worked diligently to turn my bad day, flat tires and cracked wheel Morgan is the finest service advisor I have ever had the pleasure to deal with. She worked diligently to turn my bad day, flat tires and cracked wheel, into a stress free pleasurable experience. Thanks Morgan and the entire MotorWorld Mercedes team. Captain SpaceCat Avenger More
Great Experience Was not planning to buy a car that day but after meeting and talking with Bill it just happened! I told him what it would take to make a deal and Was not planning to buy a car that day but after meeting and talking with Bill it just happened! I told him what it would take to make a deal and he and Rich worked with me and they made it happen. No pressure, just pleasant conversation which really helped with the transaction. I would highly recommend him. More
Excellent I have now bought 2 cars from these guys in about 25 months. Both times the experience was top notch, no complaints. Had such a good experience that I have now bought 2 cars from these guys in about 25 months. Both times the experience was top notch, no complaints. Had such a good experience that my wife also bought a vehicle from them the same month as I did. Service Department is great and I have never had an issue getting quality work done fast. More
Excellent Service While I’ve been a customer since 2001 and have had different service consultants, Marc definitely surfaces to the top of this group. He is courteous, While I’ve been a customer since 2001 and have had different service consultants, Marc definitely surfaces to the top of this group. He is courteous, attentive to details, customer service centric, and very pleasant to deal with. Thank you Marc for your courteous service. More
Had a low beam bulb replaced. The many times I have used this dealship for service, everyone there where great. Always helpful friendly and courteous. I have nothing but praise for The many times I have used this dealship for service, everyone there where great. Always helpful friendly and courteous. I have nothing but praise for the dealership and everyone associated there. More
30,000 mile maintenance check All persons encountered were ver professional, courteous and helpful. The service for which I came was done efficiently and to my satisfaction. Mega All persons encountered were ver professional, courteous and helpful. The service for which I came was done efficiently and to my satisfaction. Megan was, as always very polite and pleasant to communicate. More