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Mercedes-Benz of Wilkes-Barre
Wilkes-Barre, PA
286 Reviews
Offering Pennsylvania drivers an extensive selection of new Mercedes-Benz models for sale, our team at Mercedes-Benz of Wiles-Barre is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 286 reviews
February 12, 2019
User friendly Service appointment required more work but Marc went out of his way to make the inconvenience very tolerable Car was available to use as requested and Service appointment required more work but Marc went out of his way to make the inconvenience very tolerable Car was available to use as requested and to use until my car was ready 2 days later More
by Bart59
Employees Worked With
Marc Wheeler
February 11, 2019
Great Servics The service personnel go out of their way to make things right for the customer. They explore every possibility to save you time and money! The service personnel go out of their way to make things right for the customer. They explore every possibility to save you time and money! More
by Service
February 08, 2019
My car Great job first time after 4 years of having my car was there ever a problem with it I’m happy it was solved quickly and didn’t cost me a arm and a le Great job first time after 4 years of having my car was there ever a problem with it I’m happy it was solved quickly and didn’t cost me a arm and a leg More
by keisha.s.w4
Employees Worked With
Morgan Letizi
February 07, 2019
Service improved Service dept has improved greatly over the last couple years. 3 years ago service was bad but upon returning now they were much better. Therese cimini Service dept has improved greatly over the last couple years. 3 years ago service was bad but upon returning now they were much better. Therese cimini More
by Roma
Employees Worked With
Don’t know anyones name
February 06, 2019
Service was very courteous and everyone made us feel at home Mercedes service gave us no trouble over being 10 minutes late and took the car right away. It was all so convenient and comfortable with first class Mercedes service gave us no trouble over being 10 minutes late and took the car right away. It was all so convenient and comfortable with first class accommodation- nice tv room, free coffee and water, and clean bathrooms right by the showroom. The counter person was also very informative and helpful. Wonderful experience. More
by Ken
January 31, 2019
MotorWorld of Wilkes Barre PA MotorWorld of Wilkes Barre Pennsylvania strives to make its customers satisfied. My experience while purchasing both of my CLA 250 Mercedes was enjoya MotorWorld of Wilkes Barre Pennsylvania strives to make its customers satisfied. My experience while purchasing both of my CLA 250 Mercedes was enjoyable. Shane Chabot was my salesman, and he was wonderful to work with. He went over and above to accommodate. Another great feature of this dealership is the valet/loaner service. Easy maintenance and service appointments are always a plus. More
by Golden
January 29, 2019
Great customer service Both Justin and Marc are a pleasure to work with. Seth was very professional when arranging the loaner for the day. The whole experience was great and Both Justin and Marc are a pleasure to work with. Seth was very professional when arranging the loaner for the day. The whole experience was great and made coming in for service an easy event. More
by Saeb98
January 27, 2019
Excellent I gave them an excellent rating because they deserve it! The service was very good. The completed work on the car was performed on time and the ca I gave them an excellent rating because they deserve it! The service was very good. The completed work on the car was performed on time and the car was returned to our home the same day. More
by skiingskipper
Employees Worked With
January 22, 2019
Best car buying experience I have had in many years Bought a C43 few months back and didn't get a chance to write a review. Thanks to Kimberly at MB of Wilkes Barre, my car purchasing process has been s Bought a C43 few months back and didn't get a chance to write a review. Thanks to Kimberly at MB of Wilkes Barre, my car purchasing process has been so seamless! Best car buying experience I have had in many years. We asked if the car can be sold for a price that we are looking for and Kim responded very promptly and confirmed everything on the phone. She was extremely knowledgeable about cars in general and was very thorough and patient with us. More
by ss
January 21, 2019
A.O.K. Such a great team working for all of us. Thanks so much for your professionalism. Your kindness. And for making me feel like I want to buy from M.W. Such a great team working for all of us. Thanks so much for your professionalism. Your kindness. And for making me feel like I want to buy from M.W. yet again. More
by Susana
