Mercedes-Benz of Wilkes-Barre

Outstanding sales experience with Joe and Shane I just purchased a 2018 Mercedes GLE 350 service loaner from this dealership. From beginning to end, my sales consultant, Shane, and the brand manager I just purchased a 2018 Mercedes GLE 350 service loaner from this dealership. From beginning to end, my sales consultant, Shane, and the brand manager, Joe, made the process seamless, quick, and painless. Shane was extremely knowledgeable about the vehicle and Joe made the numbers work - no games and no hidden fees. Joe was straightforward about the numbers and within a few minutes, we had a deal. The F&I manager, Peter, had all the paperwork ready and within a few minutes, all was finished. These three (3) gentlemen were outstanding to work with. I highly recommend Joe and Shane. BTW, neither of them asked me to write a review- I did so because their hard work and professionalism should be recognized. Steve Fendler More

User friendly Service appointment required more work but Marc went out of his way to make the inconvenience very tolerable Car was available to use as requested and Service appointment required more work but Marc went out of his way to make the inconvenience very tolerable Car was available to use as requested and to use until my car was ready 2 days later More

Great Servics The service personnel go out of their way to make things right for the customer. They explore every possibility to save you time and money! The service personnel go out of their way to make things right for the customer. They explore every possibility to save you time and money! More

My car Great job first time after 4 years of having my car was there ever a problem with it I’m happy it was solved quickly and didn’t cost me a arm and a le Great job first time after 4 years of having my car was there ever a problem with it I’m happy it was solved quickly and didn’t cost me a arm and a leg More

Service improved Service dept has improved greatly over the last couple years. 3 years ago service was bad but upon returning now they were much better. Therese cimini Service dept has improved greatly over the last couple years. 3 years ago service was bad but upon returning now they were much better. Therese cimini More

Service was very courteous and everyone made us feel at home Mercedes service gave us no trouble over being 10 minutes late and took the car right away. It was all so convenient and comfortable with first class Mercedes service gave us no trouble over being 10 minutes late and took the car right away. It was all so convenient and comfortable with first class accommodation- nice tv room, free coffee and water, and clean bathrooms right by the showroom. The counter person was also very informative and helpful. Wonderful experience. More

MotorWorld of Wilkes Barre PA MotorWorld of Wilkes Barre Pennsylvania strives to make its customers satisfied. My experience while purchasing both of my CLA 250 Mercedes was enjoya MotorWorld of Wilkes Barre Pennsylvania strives to make its customers satisfied. My experience while purchasing both of my CLA 250 Mercedes was enjoyable. Shane Chabot was my salesman, and he was wonderful to work with. He went over and above to accommodate. Another great feature of this dealership is the valet/loaner service. Easy maintenance and service appointments are always a plus. More

Great customer service Both Justin and Marc are a pleasure to work with. Seth was very professional when arranging the loaner for the day. The whole experience was great and Both Justin and Marc are a pleasure to work with. Seth was very professional when arranging the loaner for the day. The whole experience was great and made coming in for service an easy event. More

Excellent I gave them an excellent rating because they deserve it! The service was very good. The completed work on the car was performed on time and the ca I gave them an excellent rating because they deserve it! The service was very good. The completed work on the car was performed on time and the car was returned to our home the same day. More

Best car buying experience I have had in many years Bought a C43 few months back and didn't get a chance to write a review. Thanks to Kimberly at MB of Wilkes Barre, my car purchasing process has been s Bought a C43 few months back and didn't get a chance to write a review. Thanks to Kimberly at MB of Wilkes Barre, my car purchasing process has been so seamless! Best car buying experience I have had in many years. We asked if the car can be sold for a price that we are looking for and Kim responded very promptly and confirmed everything on the phone. She was extremely knowledgeable about cars in general and was very thorough and patient with us. More