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Mercedes-Benz of Wilkes-Barre
Wilkes-Barre, PA
289 Reviews
Offering Pennsylvania drivers an extensive selection of new Mercedes-Benz models for sale, our team at Mercedes-Benz of Wiles-Barre is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 289 reviews
June 17, 2019
Exceptional service This was my first visit. Dealt with Mark (service advisor). Mark was straight forward with what was needed to service my 450GLS. Punctual on time and This was my first visit. Dealt with Mark (service advisor). Mark was straight forward with what was needed to service my 450GLS. Punctual on time and service was Completed in timely manner. More
by Georges
Employees Worked With
Marc Wheeler
April 29, 2019
Service Sheri was quite pleasant and professional. The service was carried out to my expectations. The car was cleaned inside and out. I would recommend this Sheri was quite pleasant and professional. The service was carried out to my expectations. The car was cleaned inside and out. I would recommend this dealership for service. More
by JoeC33
Employees Worked With
April 29, 2019
Great service We have had a great relationship with the Ertley Dealership and we are glad to take our vehicle there for service. Most of the time we just drop it o We have had a great relationship with the Ertley Dealership and we are glad to take our vehicle there for service. Most of the time we just drop it off without a scheduled appointment and it is ready in a day or 2 depending on what it needs! Thanks for the great service!!! More
by sclark958
Employees Worked With
Marc Wheeler
March 26, 2019
Mary review Very happy with service and car. The people are nice and very knowledgeable of the product. Service is extremely up to date on parts and car technolo Very happy with service and car. The people are nice and very knowledgeable of the product. Service is extremely up to date on parts and car technology. More
by Mary P
March 19, 2019
Morgan Litizi - Mercedes-Benz Excellence Outstanding service and customer satisfaction provided by Morgan Litizi and the staff of Mercedes-Benz Motorworld. I am very pleased and highly endor Outstanding service and customer satisfaction provided by Morgan Litizi and the staff of Mercedes-Benz Motorworld. I am very pleased and highly endorse this service team. More
by Patrick
Employees Worked With
Morgan Letizi, Seth White
March 19, 2019
Service A Quick check in with rep Morgan . Explained all service in a timely fashion. Offered a loaner car for me as my wait time was 2 hours . Besides service Quick check in with rep Morgan . Explained all service in a timely fashion. Offered a loaner car for me as my wait time was 2 hours . Besides service A I also had aliment which I requested . Excellent service ! More
by Benzcv
Employees Worked With
Morgan Letizi
March 18, 2019
Customer Very good , Very friendly hard-working very appreciated, they work with you on good faith and very helpful they explain to every detail is ready we a Very good , Very friendly hard-working very appreciated, they work with you on good faith and very helpful they explain to every detail is ready we are tank full for them because you’re doing a great job More
by Fn
Employees Worked With
Marc Wheeler, Mark Giovanelli
March 15, 2019
Want to please. Did normal service and checked for bumper to bumper warranty issues and corrected. Tried to find rattle that did not manifest itself with maintenance Did normal service and checked for bumper to bumper warranty issues and corrected. Tried to find rattle that did not manifest itself with maintenance supervisor involved. More
by Dude
March 14, 2019
Above abd beyond. Courteous The staff was accommodating , courteous and professional. They addressed my concerns and fully explained the repairs needed. They provided a loaner The staff was accommodating , courteous and professional. They addressed my concerns and fully explained the repairs needed. They provided a loaner vehicle and the repairs were timely made. My service adviser Mark kept me updated throughout the process. More
by Malaw2001
Employees Worked With
Marc Wheeler
February 27, 2019
good experience it was overall good experience. Communication via text improved overall service. The individual driving my car up to switch with loaner changed all s it was overall good experience. Communication via text improved overall service. The individual driving my car up to switch with loaner changed all settings on radio and was looking in compartment in middle. Driver should be told not to change owners settings on anything. Thank you. More
by tdsteelers66
Employees Worked With
Morgan Letizi
