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Mercedes-Benz of Wilkes-Barre
Wilkes-Barre, PA
286 Reviews
Offering Pennsylvania drivers an extensive selection of new Mercedes-Benz models for sale, our team at Mercedes-Benz of Wiles-Barre is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 286 reviews
March 26, 2019
Mary review Very happy with service and car. The people are nice and very knowledgeable of the product. Service is extremely up to date on parts and car technolo Very happy with service and car. The people are nice and very knowledgeable of the product. Service is extremely up to date on parts and car technology. More
by Mary P
March 19, 2019
Morgan Litizi - Mercedes-Benz Excellence Outstanding service and customer satisfaction provided by Morgan Litizi and the staff of Mercedes-Benz Motorworld. I am very pleased and highly endor Outstanding service and customer satisfaction provided by Morgan Litizi and the staff of Mercedes-Benz Motorworld. I am very pleased and highly endorse this service team. More
by Patrick
Employees Worked With
Morgan Letizi, Seth White
March 19, 2019
Service A Quick check in with rep Morgan . Explained all service in a timely fashion. Offered a loaner car for me as my wait time was 2 hours . Besides service Quick check in with rep Morgan . Explained all service in a timely fashion. Offered a loaner car for me as my wait time was 2 hours . Besides service A I also had aliment which I requested . Excellent service ! More
by Benzcv
Employees Worked With
Morgan Letizi
March 18, 2019
Customer Very good , Very friendly hard-working very appreciated, they work with you on good faith and very helpful they explain to every detail is ready we a Very good , Very friendly hard-working very appreciated, they work with you on good faith and very helpful they explain to every detail is ready we are tank full for them because you’re doing a great job More
by Fn
Employees Worked With
Marc Wheeler, Mark Giovanelli
March 15, 2019
Want to please. Did normal service and checked for bumper to bumper warranty issues and corrected. Tried to find rattle that did not manifest itself with maintenance Did normal service and checked for bumper to bumper warranty issues and corrected. Tried to find rattle that did not manifest itself with maintenance supervisor involved. More
by Dude
March 14, 2019
Above abd beyond. Courteous The staff was accommodating , courteous and professional. They addressed my concerns and fully explained the repairs needed. They provided a loaner The staff was accommodating , courteous and professional. They addressed my concerns and fully explained the repairs needed. They provided a loaner vehicle and the repairs were timely made. My service adviser Mark kept me updated throughout the process. More
by Malaw2001
Employees Worked With
Marc Wheeler
February 27, 2019
good experience it was overall good experience. Communication via text improved overall service. The individual driving my car up to switch with loaner changed all s it was overall good experience. Communication via text improved overall service. The individual driving my car up to switch with loaner changed all settings on radio and was looking in compartment in middle. Driver should be told not to change owners settings on anything. Thank you. More
by tdsteelers66
Employees Worked With
Morgan Letizi
February 26, 2019
2014 E350 Overall good. But i am extremely disappointed in the fact that i was sold a CPO warranty with the understanding it was the same as factory warranty. Overall good. But i am extremely disappointed in the fact that i was sold a CPO warranty with the understanding it was the same as factory warranty. This is not true....this does not cover everything that a factory warranty cover. I had to pay for a washer fluid reservoir out of pocket. Even though i still have a warranty. This is not acceptable. More
by BMW650i
Employees Worked With
Morgan Letizi
February 25, 2019
Marc Wheeler He’s always very nice and accommodating! I will never take my vehicle anywhere else. Thanks, Marc for always taking care of me and my car. He’s always very nice and accommodating! I will never take my vehicle anywhere else. Thanks, Marc for always taking care of me and my car. More
by Slocum, Lori
Employees Worked With
Marc Wheeler
February 17, 2019
Outstanding sales experience with Joe and Shane I just purchased a 2018 Mercedes GLE 350 service loaner from this dealership. From beginning to end, my sales consultant, Shane, and the brand manager I just purchased a 2018 Mercedes GLE 350 service loaner from this dealership. From beginning to end, my sales consultant, Shane, and the brand manager, Joe, made the process seamless, quick, and painless. Shane was extremely knowledgeable about the vehicle and Joe made the numbers work - no games and no hidden fees. Joe was straightforward about the numbers and within a few minutes, we had a deal. The F&I manager, Peter, had all the paperwork ready and within a few minutes, all was finished. These three (3) gentlemen were outstanding to work with. I highly recommend Joe and Shane. BTW, neither of them asked me to write a review- I did so because their hard work and professionalism should be recognized. Steve Fendler More
by sfendler
