Mercedes-Benz of Westwood

Pina communications with the service department are not so g It was time for my first servicing. I asked for the car to be picked up at a different address than my home address. On the day that they were picking It was time for my first servicing. I asked for the car to be picked up at a different address than my home address. On the day that they were picking up the car they call me and said they were picking it up at my home address. Obviously someone didn't give the pickup person the message.they told me I was getting a loner and I told them I wasn't requesting a loner. Again somebody didn't tell anybody what was going on. I was told that my car would be brought back the same day but it was not. And I had to call to find out what happened to it the next day. It was not brought back the next day either and it was brought back the day after. Nobody called me the day before to tell me it wasn't going to show up. I love my car and the people at the dealership seem very nice however they need to get their act together with regard to communicating with people that are getting their cars serviced. More

So efficient, so good! This is a great dealership! Everyone is so professional, courteous and knowledgable. Samantha was so good and friendly, yet so professional . I boug This is a great dealership! Everyone is so professional, courteous and knowledgable. Samantha was so good and friendly, yet so professional . I bought my car there, had it serviced there every year and plan to continue my relationship with them for a long time. More

Perfection I went into local dealership with questions on my lease and left with a brand new one. Thomas Parker was pleasant fast and caring. I will always go t I went into local dealership with questions on my lease and left with a brand new one. Thomas Parker was pleasant fast and caring. I will always go to him moving forward. More

40,000 maintenance Excellent service for my E-350. It was my 40,000 service interval. Friendly staff and excellent work. My car was ready on time, nicely washed. The loa Excellent service for my E-350. It was my 40,000 service interval. Friendly staff and excellent work. My car was ready on time, nicely washed. The loaner car was a new C class Mercedes. More

Great experience Rodney, Alex and the whole service team bailed me out of a thought spot. I called them in an emergency situation and they stepped up. Professional, fr Rodney, Alex and the whole service team bailed me out of a thought spot. I called them in an emergency situation and they stepped up. Professional, friendly and trustworthy. Thank you!! More

recent service date 8/15/2019 pick car up. Car loaner enabled me to leave car for resolving Noise when applying brakes. Not resolved Paint and protective coating...looks ok. Replace front w Car loaner enabled me to leave car for resolving Noise when applying brakes. Not resolved Paint and protective coating...looks ok. Replace front windshield...Enio informed me the windshield was recalibrated, indicating that it was replaced. It was not. Few calls to service rep.... no reply....no call back Yet...least one hour from first call. Charged $360.ish to resolve noise.... noise still Evident on trip home from dealer. NOTt GOOD, so far. More

Unbelievable You are amazing guys, very professional and very kind. No words for all of you guys because you are wonderful. Thank you for everything guys. You are amazing guys, very professional and very kind. No words for all of you guys because you are wonderful. Thank you for everything guys. More

Very good experience Fantastic experience from reserving time for service to delivery. Maria was awesome help, customer friendly and absolute professional. My SUV was serv Fantastic experience from reserving time for service to delivery. Maria was awesome help, customer friendly and absolute professional. My SUV was serviced in time and absolutely clean and shining. Loved it. Got complimentary lunch too. Wow. More

Great Service Brian was wonderful. He explained everything that was going on and answered all my questions. The waiting area was great as well. I would highly reco Brian was wonderful. He explained everything that was going on and answered all my questions. The waiting area was great as well. I would highly recommend. More

Picked up new vehicle Jason and Pat were top notch, knew their stuff and very customer focused experience. Both my wife and I were very happy. Good team. Thanks Jason and Pat were top notch, knew their stuff and very customer focused experience. Both my wife and I were very happy. Good team. Thanks More