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Mercedes-Benz of Westwood
Westwood, MA
445 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 445 reviews
October 25, 2019
QUICK, EFFICIENT, COMPLETE EASY TO SCHEDULE. WORK DONE SATISFACTORILY AND WITHIN EXPECTED TIME. WAITING AREA COMFORTABLE WITH GOOD MAGAZINE SELECTION AND FRIENDLY EFFICIENT CAFE EASY TO SCHEDULE. WORK DONE SATISFACTORILY AND WITHIN EXPECTED TIME. WAITING AREA COMFORTABLE WITH GOOD MAGAZINE SELECTION AND FRIENDLY EFFICIENT CAFE PERSONNEL, HAVE DONE BUSINESS HERE FOR 10 YEARS WITH NO COMPLAINTS. More
by GENE
Employees Worked With
Tim Martino
October 25, 2019
Only care about their bottom line Worst dealership I have ever dealt with. Finance officer was very high pressure telling me that I'd be better off leasing rather than buying the car. Worst dealership I have ever dealt with. Finance officer was very high pressure telling me that I'd be better off leasing rather than buying the car. However if I paid cash as I wanted to do I would of owned the car for an addition $11,600.00 but the fast talking finance officer talked me right out of that option. So instead if I want to buy the car at the end of the lease I get to pay a one time buy option of $26,733.00. So if I purchased this car at the end of the lease I'd be paying more than $15,000 more than I would have paid in the beginning. This dealership really sucks and when you call all they can say is "you signed the lease" which is exactly what they wanted from the beginning. So do yourself a favor and run to a different dealership stay as far away as possible from any Prime dealership you'll thank me. More
by andy3726
Employees Worked With
Cynthia Gomes, Robert Leaver, Tim Martino
October 24, 2019
Amazing experience From the second I walked through the door until the moment I left, I was amazed with my experience and how welcomed I felt the entire time. Hands down From the second I walked through the door until the moment I left, I was amazed with my experience and how welcomed I felt the entire time. Hands down the best car experience I have ever had! More
by Aobs3@yahoo.com
Employees Worked With
Bobby Chin
October 23, 2019
"I travel Thomas Parker" We live in Western Ma., but travel East to deal w/Thomas. I just purchased my "3rd" pre-owned car from him. Thomas is knowledgeable and patient with a We live in Western Ma., but travel East to deal w/Thomas. I just purchased my "3rd" pre-owned car from him. Thomas is knowledgeable and patient with all my questions. I know I'm getting the best car, for the best price! It's so re-assuring to walk in and see a 'friend.' More
by PJgeorge
Employees Worked With
only dealt with Thomas and finance
October 17, 2019
Very pleasant experience Claudia Louis was very helpful in guiding me through my service appointment & well informed me what I needed for my vehicle, Very pleasant and helpf Claudia Louis was very helpful in guiding me through my service appointment & well informed me what I needed for my vehicle, Very pleasant and helpful experience:)) More
by K . Bouyer
Employees Worked With
Claudia Louis
October 06, 2019
Ask for Thomas Parker We recently purchased a pre-owned Mercedes E400 from Thomas at Mercedes of Westwood. From the moment we entered the dealership, Thomas made the proces We recently purchased a pre-owned Mercedes E400 from Thomas at Mercedes of Westwood. From the moment we entered the dealership, Thomas made the process easy and pleasant. There were no surprises and we were so happy to drive our new car away for a fair price just few hours later. Thomas is a stand up guy who is true to his word. I will be buying my next car from Thomas and recommend you do too. More
by btopel
Employees Worked With
Thomas Parker
October 03, 2019
Five Year Maintenance, inspection, cosmetic rim work. Excellent service with a smile. Cost was less than quoted and they drove me to and from my home. Also washed and vacuumed vehicle. Clean facility Excellent service with a smile. Cost was less than quoted and they drove me to and from my home. Also washed and vacuumed vehicle. Clean facility as well. More
by SmokeyJJ
Employees Worked With
Kip
September 28, 2019
Quick My experience was quick and thorough service for a problem that I did not anticipate. Honest and transparent. I found Mike to be very helpful and co My experience was quick and thorough service for a problem that I did not anticipate. Honest and transparent. I found Mike to be very helpful and communicative. More
by MV
Employees Worked With
Mike Arjun
September 20, 2019
Better than past years Okay, no one really feels that going in a car dealership is fun but it should be a positive experience. I came in for service after making my appointm Okay, no one really feels that going in a car dealership is fun but it should be a positive experience. I came in for service after making my appointment online and was welcomed, they were totally prepared for me and everything that I needed. When the time came to pick up my vehicle, it was clean and 100% done correctly . If you think like me, that's the way it should always be however not all dealerships treat you with the respect and high expectation we should all get. That's what I get and I hope you do too. More
by MB fan for years
Employees Worked With
Oscar-thank you!
September 15, 2019
Great experience! Needed tire valve replaced after making a bad decision with an off the market cap, they corrected it, also replaced my car key battery free of charge. Needed tire valve replaced after making a bad decision with an off the market cap, they corrected it, also replaced my car key battery free of charge. The service was quick and extremely professional. I am loving the Mercedes of Westwood dealership! More
by Sunshine
Employees Worked With
Sorry don’t remember the name.
