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Mercedes-Benz of Westwood

Westwood, MA

3.3
445 Reviews

425 Providence Hwy, Rt. 1 "The Automile"

Westwood, MA

02090

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Showing 445 reviews

November 27, 2019

once you step into this dealership, just ask for Mr Thomas. I went into this dealership with my s550 coupe, i was looking to make a trade in for an AMG GT. I met Mr Thomas, he was super helpful and patient. he More

by BELZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
thomas, rob
Nov 27, 2019 -

Mercedes-Benz of Westwood responded

It's great to hear that Thomas helped you upgrade your ride! Thanks so much for the many compliments and for trusting us with this purchase. We wish you safe driving this holiday and every day.

November 22, 2019

My fourth car from this dealership. Great service always! Steve Carrigan is the salesman to ask for, service department is great. Five stars from sales to service More

by os Boston
Recommend Dealer
Yes
Employees Worked With
Steve Carrigan , Tim Martino
Nov 22, 2019 -

Mercedes-Benz of Westwood responded

Thank you so much for being a regular customer! We couldn't be more grateful to have earned your loyalty here at Mercedes-Benz of Westwood. Steve is an exceptional member of our sales team, and we will be sure to let him know that you like working with him.

November 15, 2019

I want to thank Jocelyn. She was very kind and helpful to me over the phone. Although my husband surprised me with new Toyota. I would have definitely bought the used Rav4 you had at your dealership. Mainl More

by lmitch54
Recommend Dealer
Yes
Employees Worked With
Tim Martino
Nov 15, 2019 -

Mercedes-Benz of Westwood responded

We really appreciate you sharing your kind feedback about Jocelyn and are so glad that she was helpful to you. We hope we have an opportunity to work with you in the future!

November 08, 2019

This dealership is Great! Had a great experience, transaction was quick and smooth. Everything went perfect, George is the best! My future business will only be at MB Westwood. More

by Eddie
Recommend Dealer
Yes
Employees Worked With
Tim Martino
Nov 08, 2019 -

Mercedes-Benz of Westwood responded

We can't ask for a better review than this, Eddie! Thank you so much. We can't wait to work with you again at Mercedes-Benz of Westwood.

November 04, 2019

Everything was fine. I have to say that all your changes on service reduce the connection to the customer. No one know anything about your cars anymore. Also your charges and cost for service keep going up. More

by John Hunter
Recommend Dealer
No
Employees Worked With
Claudia Louis., Tim Martino
Nov 04, 2019 -

Mercedes-Benz of Westwood responded

Hi John - I'm sorry to hear that you didn't have a five-star visit with us. We want the deliver the best customer experience and I appreciate you bringing these concerns to my attention. If there is anything else you would like to share, please consider giving me a call. I hope we have another opportunity to impress you. Thank you, Pat Blake - Service Manager - 781-688-1079

November 01, 2019

Maria was simply amazing! She is so good at her job! She is so professional & friendly! I could not be happier. I will always see her in the future for any service i need More

by Jenna217
Recommend Dealer
Yes
Employees Worked With
Maria Coronel
Nov 04, 2019 -

Mercedes-Benz of Westwood responded

Hi Jenna and thank you for the five-star review. Maria will be delighted to see your feedback and know that her service has earned your future business. Thank you for choosing Mercedes-Benz of Westwood - we look forward to seeing you next time.

October 31, 2019

Exceptional Service I am very impressed with the Great Service received by Mr. Parker. He went above and beyond; absolutely great experience. FIVE+ Star Service. Than More

by Alicea
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Parker
Oct 31, 2019 -

Mercedes-Benz of Westwood responded

Hi Alicea - Thank you so much for your five stars! We are so glad to hear that Mr. Parker impressed you with his service. All of us at Mercedes-Benz of Westwood wish you safe and happy driving.

October 29, 2019

Could not be happier with the exceptional service I received. An extremely positive car buying experience! Everyone went above and beyond; absolutely, unequivocally a stellar experience! More

by Lisa P
Recommend Dealer
Yes
Employees Worked With
Bobby, Tim Martino
Oct 30, 2019 -

Mercedes-Benz of Westwood responded

Hi Lisa - We love happy customers so this is great to read! Thank you so much for your rave review. We hope to see you back at Mercedes-Benz of Westwood for your first oil change.

October 27, 2019

A vehicle buying experience First impressions are everything to me and the facility represents what five star dealerships should look like the sales staff is top notch and servic More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Nakhoul
Oct 28, 2019 -

Mercedes-Benz of Westwood responded

Hi Mike - Thank you so much for your repeat business! We are very glad to hear that you've had positive experiences with both our Sales and Service teams. We look forward to our continued relationship.

October 26, 2019

Excellent in all respects. Easy to schedule.. Made sure all my concerns were addressed. Updated me about work progress. Service was completed within expected More

by Nhinnawi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claudia Louis
Oct 28, 2019 -

Mercedes-Benz of Westwood responded

Servicing your vehicle can be stressful, We do our best at Mercedes-Benz of Westwood to provide a smooth experience to all of our customers - thank you so much for taking the time to leave this review.

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