Mercedes-Benz of Westwood

Prime in Westwood’s service department has a team of extremely helpful and kind staff. It starts from the people that take the car when you drive in to the service people. I wouldn’t go anywhere else. extremely helpful and kind staff. It starts from the people that take the car when you drive in to the service people. I wouldn’t go anywhere else. More

Very helpful service advisor, Maria, and good service and price. My car has always been serviced by another MB dealer, but I will use MB of Westwood from now on. price. My car has always been serviced by another MB dealer, but I will use MB of Westwood from now on. More

Jesus and the team provided exceptional service.They Jesus and the team provided exceptional service. They were organized, professional and very attentive to our needs. The vehicle was ready for pick u Jesus and the team provided exceptional service. They were organized, professional and very attentive to our needs. The vehicle was ready for pick up as promised More

Scheduling routine maintenance was very easy and was able to get an appointment quickly. I was able to go about my day with little interruption. Alex was very courteous and professional. to get an appointment quickly. I was able to go about my day with little interruption. Alex was very courteous and professional. More

don't get proper response for your car. its become mystery when you will get your car back. you have to go back to service to get the status of your car. mystery when you will get your car back. you have to go back to service to get the status of your car. More

Good ; The adviser very nice ;,took her time to explain to me what is going on with the car Asking questions ;,always answer in a nice way to me what is going on with the car Asking questions ;,always answer in a nice way More

I got my First Mercedes-Benz at this Dealership. I ordered a custom built vehicle, and the Sales Rep. (Bobby Chin) had a rough time browsing the options, but we eventually got through it. As part of t ordered a custom built vehicle, and the Sales Rep. (Bobby Chin) had a rough time browsing the options, but we eventually got through it. As part of the deal, I was offered their paint and interior protection package. It took the expected time to receive the car, and so far so good. Car looked great. One day after inspection, when the car got delivered to me, it still had all the glue from the shipping protection still on the body, as well as pen marks from the spoiler install. At this point I got suspicious of their Paint protection package, and took the car to a detailer for inspection, which confirmed the car had nothing applied to it. When I took the car back to the dealer to complain about the paint protection and still present goo at the car body issues, Bobby angrily got the keys of my car and drove it aggressively to their detailer, further avoiding me at the shop until about an hour later he came back to me saying they cleaned the car "for free". Upset about how this interaction had gone, after questioning about the quality of the job performed, The sales manager (Jerry Bernstein) offered me a "free reapplication", where I could stay and see their detailing team (the one that missed the goo and pen marks) reapply their coat to my car. At this point I cannot trust the protection was ever applied, neither trust the quality of their detailers. After it all happened I took it to an independent detailer and applied a proper ceramic coating on the car. All in all, this turned what would have been a decent deal into a somewhat below average one. More

This is a superior Dealership. Beautiful, clean facility, but more important, the staff is amazing. It is a pleasure working with these gentlemen!! Given that we are dealing with Covid -19, these facility, but more important, the staff is amazing. It is a pleasure working with these gentlemen!! Given that we are dealing with Covid -19, these gentlemen made my new purchase effortless. I was treated with respect, kindness and was given all the information with professionalism and patience. I am a happy lady! More

I was very pleased with the service from Maria. She kept me informed and was very professional. However, I did call MB of Hanover first. They did not return my call for over a week. I had an engine ligh me informed and was very professional. However, I did call MB of Hanover first. They did not return my call for over a week. I had an engine light on and they didn’t call me back. Because this was not the first time I received bad service from Hanover MB, I called MB Westwood and was very pleased. More

Great service. Very accommodating - Under this health crisis, he was willing to deliver the car to our residence. Very pleasant - would recommend him to our friends. crisis, he was willing to deliver the car to our residence. Very pleasant - would recommend him to our friends. More