Mercedes-Benz of Westwood

Quickest and easiest deal I have ever experienced.....highly attentive to my needs and very efficient. Delivered on everything that was promised. I have leased vehicles from this deal experienced.....highly attentive to my needs and very efficient. Delivered on everything that was promised. I have leased vehicles from this dealer before and have experienced the service operation. There has never been a situation that has caused me to consider any other Mercedes dealer in New England. More

Steve Carrigan made my first Mercedes experience a very positive one. From the time that we stepped into the showroom, he was approachable, considerate, relaxed, and interested in what we had to say. Thro positive one. From the time that we stepped into the showroom, he was approachable, considerate, relaxed, and interested in what we had to say. Throughout the experience he continued to address our questions and concerns with the utmost professionalism and respect. Never did I feel pressured nor have that sinking feeling some dealers give you. Throughout the negotiation process Steve presented himself in a professional and considerate manner. we reached a number I was very comfortable with. Upon delivery of the car Steve continued to provide great customer service. At the point of delivery the car did not have an inspection sticker, however, the very next day Steve drove to my house and took the car for the inspection. Now that's customer service that delivers. I have to say, once I negotiated the right price with Steve I was then schedulde to meet with the finance person. Unfortunately this experience was not as good and thus the overall rating dropped somewhat. After having gone from a no-pressure sales negotiation with Steve, I was deeply troubled that the finance person, Dina, pushed all the post-sales extras with enough sales pressure to crush your spirit. She was not willing to negotiate the price of any options and seemed to be annoyed by our questions. My wife and I quickly got the impression that this was all about sales and not servicing the customer. We walked away with a very disheartening experience. Perhaps the in-your-face approach to after sales options could be eliminated it the options were presented by the Sale staff before the sale, as opposed to after the sale, by a finance person who got caught in a number of contradictory stories. At best, the finance person should be better educated on the specific options. Basic questions were met with sub-standard responses. It's unfortunate that the post sales experience was less than positive. It distracted from the perfect experiece Steve provided during and after the sale. Would I buy another car from Steve? Absolutley, he's top notch and contributed to one of the best car-buying experiences I've had. he gets my highest ratings. As for post-sales finance, I'll pay cash next time and avoid the experience. As a whole, the dealership was top-notch. I would highly recommend the dealership. More

My Sales person, Peter O'Malley was OUTSTANDING!! Peter My Sales person, Peter O'Malley was OUTSTANDING!! Peter did everything right. We told Peter what we needed and a month later he found the car we want My Sales person, Peter O'Malley was OUTSTANDING!! Peter did everything right. We told Peter what we needed and a month later he found the car we wanted. I never met Peter before buying this car. After going through the whole sales process, I now consider Peter a friend. Now, that is outstanding sales work. Garrett & Patty Maher More

I recently purchased a 2008 pre-owned R350 from the MB of Westwood. My sales representative was Alan Schockett. I give Alan and the dealership the highest rating. The dealership had a friendly atmosphere Westwood. My sales representative was Alan Schockett. I give Alan and the dealership the highest rating. The dealership had a friendly atmosphere and was very orderly and clean. It also had a large and extensive inventory. All the people at the dealership were very accommodating to a family with small children shopping for a car. Alan was extremely professional and very knowledgeable about MB vehicles. I have previously owned Volvos and Saabs and his experience and knowledge truly helped me to make the transition to a MB. Alan was extremely helpful in our negotiating a fair trade-in amount for our Saab wagon and an excellent price for the R350. Alan made sure that the preparation of our car was to the highest standard and he went out his way to educate me about my car before I drove it home for the first time. Alan also facilitated our purchase of accessories from the Parts Department and our use of a loaner MB while our new car was being prepared. I am thrilled with my new car and we will return to Alan and the MB of Westwood for a second MB for my husband in the future. More

I went in to have my car serviced because a light on my dashboard indicated there was a brake wear issue. I wasn't sure if I should get new brake pads or not and Al Erdos gave me excellent advice. He lai dashboard indicated there was a brake wear issue. I wasn't sure if I should get new brake pads or not and Al Erdos gave me excellent advice. He laid out all the options -- the pros and cons of waiting longer versus doing something now. I never felt pressured and I felt he gave me all the information to make an informed decision. He is an exceptional service representative -- extremely friendly, efficient, knowledgeable, and prompt. In short, he is phenomenal and I had an extremely positive experience because of him. More

Fantastic group of people. A pleasure to deal with and purchase a vehicle. Both Ray and Tom are real professional people and make the experience pleasurable. Will definitely recommend others to this deale purchase a vehicle. Both Ray and Tom are real professional people and make the experience pleasurable. Will definitely recommend others to this dealership and especially to both Tom and Ray. John Saia More

I have never been to a dealership that not only bends over backwards to satisfy your every need, but treats you like you are the only customer! Mark is always available to help with the smallest details over backwards to satisfy your every need, but treats you like you are the only customer! Mark is always available to help with the smallest details whether it is showing the functionality of a control or advice on how to maintain the car. His concern for our satisfaction is not only genuine but breath of fresh air in the retail business! I will recommend the Westwood dealership just like my friend recommended it to me. More

Raymond the salesperson was fantastic, very helpful and patient as I was going back and fourth between two different models. Once we selected a car and negotiated the price my wife wanted to see the car fi patient as I was going back and fourth between two different models. Once we selected a car and negotiated the price my wife wanted to see the car first. Instead of waiting until later that night, they gave me the car for a couple of hours to drive to my wifes work and take her for lunch ( great selling tip guys!). The finance person, Dina was great to work with and was very easy to talk to, felt like you were at home talking to a friend. At delivery, car was in the show room and Raymond the saleperson spent an hour going over little details, including setting up my phone, pre setting my radio stations, etc. I have purchased many cars in my short 37 years, this by far was the best dealership I have dealt with. I would recommend anybody I know to visit if they are thinking of buying a Mercedes More

There are many crooks in this industry. So, we as a corporate buyer strongly recommend to visit this dealership before making a serious decision. Excellent customer service from Mark Farihad and car re corporate buyer strongly recommend to visit this dealership before making a serious decision. Excellent customer service from Mark Farihad and car registration and title matter taken care by Dina Hennessey who saved us a lot of time. I appreciate Mr. Ben and Jim (general manager) for their personal concern. More

We traveled from NY to Massachusetts to buy our car from Westwood Mercedes. Prior to going, Alan and Chris Harty arranged for one of our friends in Newton to see the car so that we would not waste the trip Westwood Mercedes. Prior to going, Alan and Chris Harty arranged for one of our friends in Newton to see the car so that we would not waste the trip. Once we got the good report from our friend, we drove up and our experience continued to be very positive. Alan and the car were both waiting, and Alan was very knowledgeable about the 2008 E350 Wagon. We took a drive, and soon after, the paperwork was being prepared. Arrangements were even made, at Westwood's expense, to deliver the car by truck to our home in NY. Alan hooked up my bluetooth phone prior to our leaving, and within three days, the car was delivered. Any questions that we have had Alan has answered promptly. My wife loves the new car, and we are very pleased with our experience with Westwood Mercedes-Benz. More