Mercedes-Benz of Westwood

After what I considered to be the worst car-buying experience of my life involving the various Audi dealerships in the Greater Boston Area, my girlfriend and I decided to drive down to the Auto Mile a experience of my life involving the various Audi dealerships in the Greater Boston Area, my girlfriend and I decided to drive down to the Auto Mile and see if we could find a car dealership that actually employed human beings. The Prime Mercedes dealership was our last stop of the day, and was a welcome port in the quickly growing hurricane of my negative automotive industry experience. Peter O'Malley is not only an exemplary salesman, but also the type of person you wish you knew outside of the buyer/salesman relationship. His personal attention to the customer is top-notch, and his genial manner really eased the tension of my car-buying endeavor. When Peter tells you that salesmanship is "all about relationships" you can clearly see that he believes every word; and that is the best thing about Peter: he is honest and open about the prices and the costs, and lets the car sell itself while doing anything and everything he can to put his client's tension at ease. No mean feat for anyone. But, as veteran of the automotive industry for 16+ years, Peter truly has honed his craft. When I look at the customer service option on the survey above, I wish I could rate Peter's customer service higher than a 5, it was just that good. The icing on the cake was Trisha Winski. Her smile is infectious and she clearly and deftly outlined all the options available to us when signing our papers to conclude our deal. It was refreshing to deal with her at the conclusion of a deal that was easy from start to finish, and the combination of both Peter and Trisha is one that any dealership should consider itself lucky to have. I look forward to continuing our relationship with Peter and Trisha, and hopefully in three years they will be there to see us into another new Mercedes. Regards, Christopher W. Rice More

I was amazed with the level of knowledge our sales rep (Paul Wisdom)had, he was calm, curtious, and excellent at trying to meet our every demand while our two little kids which age are 6 and 2 years old w (Paul Wisdom)had, he was calm, curtious, and excellent at trying to meet our every demand while our two little kids which age are 6 and 2 years old were out of control while in the car. I told Mr. Wisdom that I was looking to stay within a budget and he accomadated me as best as he could. I would strongly recommend this dealer and their team to anyone that's looking to buy a car or van. I was given the VIP treating, based on my experience I will continue to do business with Mercedes Benz of Westwood. More

I had the pleasure of purchasing my Mercedes-Benz GLK 350 4matic at MB of Westwood last Friday. I have been car shopping for more than a month and was getting tired of the sales pitches, bait and switch a 4matic at MB of Westwood last Friday. I have been car shopping for more than a month and was getting tired of the sales pitches, bait and switch attempts and car salesman who new very little of the products. As a result I became quite sceptical and distrustful of anything that I heard at the dealerships. With this in the background, I met Chris Palmer. In a day he confirmed the availability of the vehicle of my specifications, obtained the VIN number and provided mileage information. He personally checked out a query I had on an accessory rather than rely on just the brochure. Still, with the experiences, I was not really sure whether the vehicle that would be delivered would be what was agreed upon. But to my delight it was exactly what I wanted. And I never realized that a car buying experience would be this convenient.. My experience with the Business Manager Ms. Trisha Winski was wonderful. She took the time to explain the process in detail, was thorough and highly professional. She took great pains to explain and re-explain things a number of times.... I highly recommend these two professionals to anybody interested in buying a new vehicle. More

I have worked with Diane for a few years now as we bring our car in for it's regular service maintenance. She is always making sure we have everything organized and ready. She keeps us updated on any issues our car in for it's regular service maintenance. She is always making sure we have everything organized and ready. She keeps us updated on any issues found ( which have been few if any) and assists us to make the best decisions for us. She is PLEASURE TO WORK WITH and I believe she cares for us as a family as well. I trust her a lot. Thanks Mercedes Benz of WESTWOOD. The service keeps us coming back. Recently she assisted us with a tire problem and bent over backwards to help us with our insurance and to make sure knew exactly what they were doing to our vehicle. More

My experiences with both Mr PMalley and Mr Radeos has been nothing less than amazing. I have experienced problems mechanically- principally tire related- but their attention and responsiveneness has been been nothing less than amazing. I have experienced problems mechanically- principally tire related- but their attention and responsiveneness has been tremendous. I would recommend both of them to anyone interested in a new vehicle. Dennis Cameron More

This is my thrid car from this dealership. I also have recommended them to two co-workers who also now use them. Peter O'Malley is my sales guy - absolutely love him; have actually become friends. Takes c recommended them to two co-workers who also now use them. Peter O'Malley is my sales guy - absolutely love him; have actually become friends. Takes care of me every time I need anything there. Al usually is my service guy and also gives me top notch treatment. I always enjoy working with them both and continue to recommend meeting them and using this dealership. More

This was my first experience purchasing a car and it This was my first experience purchasing a car and it couldn't have been better. I was very nervous going in and I felt as though they were careful This was my first experience purchasing a car and it couldn't have been better. I was very nervous going in and I felt as though they were careful not to put any pressure on me. I felt very comfortable discussing what I expected and what I was looking for and Prime did an exceptional job at meeting all my expectations. Not only was I provided with a thorough report and run down of price options for the car I sought out, but I was also given an alternate option that met my requirements. I feel as though everything was done to make this experience flawless, there was even a follow up call the day after I took the car home to see how I was liking it. Although the purchased car was used it looked perfect upon pick up, the detailing team did an amazing job. Mercedes-Benz of Westwood was attentive, responsive, and careful to make this experience a positive one. More

Bright and energetic salesman and very respectful of our wishes. My wife and I are old timers especially me and we went out for a sandwich and I decided to take a look at the Mercedes--the traffic was not m wishes. My wife and I are old timers especially me and we went out for a sandwich and I decided to take a look at the Mercedes--the traffic was not moving on your street with all the construction so I decided to drive in. We looked over the cars in the lot and I said to my wife I will go in and get a brochure and she wanted to wait in the car but on way in I saw a car and called her to take a look and she did. We met Ned Gompers who was very thoughtful of what we wanted and we ended up buying an E350 AWD--yesterday. So far so good More

Paul was etremely professional and showed genuine interest in my selecting the best model for me. The Quality of service was superior to my former dealership (BMW). Paul was very knowledgeable abou interest in my selecting the best model for me. The Quality of service was superior to my former dealership (BMW). Paul was very knowledgeable about the functionality of the cars shown me. He was very patient in explaining the varoius dashboard functions. He even et my Bluetooth connection and set lights etc on automatic. Paul made my experience very pleasureable. Additonally I was pleased with the way Trisha handled the financial paperwork. KUDOS to your team. More

Since 2006, my husband and I have done three transactions with Tricia Winski. She is incredibly thorough, patient and has always been more than willing to spend as much time necessary with us so we leave the with Tricia Winski. She is incredibly thorough, patient and has always been more than willing to spend as much time necessary with us so we leave the dealer feeling good about our purchase. Her knowledge of MB products goes above and beyond that of others we have dealt with over the past several years. She is 100% the reason why we continue to do business with MB of Westwood and should be in a position of training others on products and most important, customer service. More