Mercedes-Benz of Westwood

My overall experience at Prime Mercedes of Westwood was excellent. Steve Carrigan (V.I.P. Programs Director/sales consultant) and Trisha Winski (Business Manager) were knowledgeable, responsive, curious, a excellent. Steve Carrigan (V.I.P. Programs Director/sales consultant) and Trisha Winski (Business Manager) were knowledgeable, responsive, curious, and listened to my needs. They were true professionals and enjoyable to work with. My positive experience started with my first phone call to the dealership through taking delivery of my new vehicle. The entire process was hassle free and both individuals were easily accessible via phone and e-mail unlike many other establishments that sign a purchase agreement, to then have back room staff process the transaction. Our family has purchased many Mercedes, BMW, Lexus, and Audi vehicles over the past decade, and this was hands down my best experience. I would highly recommend Prime Mercedes and Prime Motor Group More

This is the first Mercedes-Benz for us and our purchase experience was fantastic! Zhubin Shobeiri provided us with a tremendous amount of information and convinced us of the superior quality of MB. Prior experience was fantastic! Zhubin Shobeiri provided us with a tremendous amount of information and convinced us of the superior quality of MB. Prior to coming to the dealership, we had been looking at purchasing a BMW 5-series. Zhubin's enthusiasm and knowledge about MB combined with his exceptional customer service skills convinced us that MB was the right choice for us and that we would be in excellent hands at the dealership when it came time for service. This has been the single most positive auto purchasing experience we have had (significantly better than when we purchased our BMW X5 several years ago from a Boston dealership) and we would undoubtedly recommend this dealership and especially Zhubin to our friends and family who are thinking about purchasing a car. Zhubin is a tremendous asset for the dealership and MB! Sincerely, Mojtaba & Eileen Ghavidel More

I recently purchased a C300W4 from Prime. While the facility itself was extremely impressive the quality of service and attention to detail are the factors that helped influenced me to purchase from P facility itself was extremely impressive the quality of service and attention to detail are the factors that helped influenced me to purchase from Prime rather then other local dealers. Among the appreciated steps they took for me was the fact that the did not push a comparible car in their inventory (that another dealer was trying to do), they tracked down the model with the exact features that I was looking for from other dealers. To summarize they went above and beyond to be sure I was completely satisfied. More

I believe in the trickle down theory. From the people that answer the phones to everyone that we encountered it was professional, friendly, and with a attitude of doing whatever it took to please us. T that answer the phones to everyone that we encountered it was professional, friendly, and with a attitude of doing whatever it took to please us. Tom Silva is an outstanding manager that we look forward to dealing with many more times in the future. We will happily refer friends, family clients etc. to Prime. Alan Schokett was wonderful. Curtious and knowledgeable and again doing whatever he could to make us happy. More

Mercedes-Benz of Westwood is an excellent dealer with a great staff. Everyone was extremely professional and friendly. I did not feel pressured into picking the specific vehicle I purchased, instead the great staff. Everyone was extremely professional and friendly. I did not feel pressured into picking the specific vehicle I purchased, instead the sales staff made sure I would be happy with my purchase. I was given a tour of the service department and I would highly recommend this dealer. More

My experience purchasing the 350 GLK at Meredes-Benz of Westwood was absolutely flawless! From the minute we first drove up to look at cars we were greeted and given a thorough tour of the cars we were int Westwood was absolutely flawless! From the minute we first drove up to look at cars we were greeted and given a thorough tour of the cars we were interested in. Lindsay Ciavattone was our Sales representative. We were pleasantly surprised with how knowledgeable Lindsay was regarding the over-all vehicle specs and if she didn't know the answer to a question she followed up on it immediately. The entire staff was very professional, not pushy, and went out of there way to serve us. We decided to special order our car and Lindsay followed up with us several times during the wait just to touch base and give us a status on the order. Jason Wong who is the Finance Manager got us the best deal possible without us even asking - he was excellent, excellent to deal with! Then there was the registration of the car. I had issues with the RMV (No fault of Mercedes-Benz of Westwood) updating my name change so they were not able to register the car until I resolved it. The dealership didn't want me to wait to get my new car so they let me take the car home with dealer plates until I was able to take care of it. Lindsay even called us on her day off to follow-up with us to make sure we were all set! Whenever we had questions and I e-mailed Lindsay and Jason, I received a response instantly. I cannot say enough about the level of service we received throughout the process. I highly, highly recommend you to purchase your new or used car at Mercedes-Benz of Westwood - they are by far the best around and you will not be disappointed! More

Paul and the dealership made the entire process simple and hassle free. I have been shopping for a car for three months, and this was the most pressure-free experience I've had at any dealer. I am happy and hassle free. I have been shopping for a car for three months, and this was the most pressure-free experience I've had at any dealer. I am happy with the car I purchased, and I am happy with the overall experience. More

My wife and I had been searching for the perfect family SUV and we found it at Prime Mercedes. The experience we had there was like no other we've ever had buying a car. Our Salesman Ned Gompper was on th SUV and we found it at Prime Mercedes. The experience we had there was like no other we've ever had buying a car. Our Salesman Ned Gompper was on the ball and very attentive and working with Trisha Winski on the financials was stellar. The customer service we received, even buying a used car, blew us away. (Prime drove to our house, picked up our "new" car, left us a loaner and returned our car the next day registered and with the extras we ordered!) Very impressed with the good people we worked with and with the organization as a whole. More

Excellent experience from purchase to delivery. Alan Excellent experience from purchase to delivery. Alan Schockett our Sales Consultant was knowledgable, professional, honest and an absolute pleasure t Excellent experience from purchase to delivery. Alan Schockett our Sales Consultant was knowledgable, professional, honest and an absolute pleasure to do business with. He was genuinley concerned in providing the right vehicle at the right price to fit our needs and budget. Alan worked closely with us during the purchase, explained the vehicle features inside and out during the purchase and even followed up after the purchase to make sure we were happy. I also have to make mention of the Business Manager, Trish Winski. Trish made the financial process a breeze. She was to the point, honest and extremely helpful. Trish made certain that we bought the services plans we needed and not the services plans we didn't. The financial process was really anxiety free. We have to offer out profound thanks to these consummate professionals for an outstanding buying experience. We will do business with here again and suggest thst you do to! More

I hate car shopping. This was a very pleasant car buying experience. There was no pressure. Everyone was knowledgable. The service was excellent. The sales person knew his product. The price of the car was experience. There was no pressure. Everyone was knowledgable. The service was excellent. The sales person knew his product. The price of the car was fair. Trisha in financing was very friendly, prompt, and courteous. Ned has followed up twice in the one week I have had the car, making this the best car buying experience I have ever had. More