Mercedes-Benz of Westwood

I believe in the trickle down theory. From the people that answer the phones to everyone that we encountered it was professional, friendly, and with a attitude of doing whatever it took to please us. T that answer the phones to everyone that we encountered it was professional, friendly, and with a attitude of doing whatever it took to please us. Tom Silva is an outstanding manager that we look forward to dealing with many more times in the future. We will happily refer friends, family clients etc. to Prime. Alan Schokett was wonderful. Curtious and knowledgeable and again doing whatever he could to make us happy. More

Mercedes-Benz of Westwood is an excellent dealer with a great staff. Everyone was extremely professional and friendly. I did not feel pressured into picking the specific vehicle I purchased, instead the great staff. Everyone was extremely professional and friendly. I did not feel pressured into picking the specific vehicle I purchased, instead the sales staff made sure I would be happy with my purchase. I was given a tour of the service department and I would highly recommend this dealer. More

My experience purchasing the 350 GLK at Meredes-Benz of Westwood was absolutely flawless! From the minute we first drove up to look at cars we were greeted and given a thorough tour of the cars we were int Westwood was absolutely flawless! From the minute we first drove up to look at cars we were greeted and given a thorough tour of the cars we were interested in. Lindsay Ciavattone was our Sales representative. We were pleasantly surprised with how knowledgeable Lindsay was regarding the over-all vehicle specs and if she didn't know the answer to a question she followed up on it immediately. The entire staff was very professional, not pushy, and went out of there way to serve us. We decided to special order our car and Lindsay followed up with us several times during the wait just to touch base and give us a status on the order. Jason Wong who is the Finance Manager got us the best deal possible without us even asking - he was excellent, excellent to deal with! Then there was the registration of the car. I had issues with the RMV (No fault of Mercedes-Benz of Westwood) updating my name change so they were not able to register the car until I resolved it. The dealership didn't want me to wait to get my new car so they let me take the car home with dealer plates until I was able to take care of it. Lindsay even called us on her day off to follow-up with us to make sure we were all set! Whenever we had questions and I e-mailed Lindsay and Jason, I received a response instantly. I cannot say enough about the level of service we received throughout the process. I highly, highly recommend you to purchase your new or used car at Mercedes-Benz of Westwood - they are by far the best around and you will not be disappointed! More

Paul and the dealership made the entire process simple and hassle free. I have been shopping for a car for three months, and this was the most pressure-free experience I've had at any dealer. I am happy and hassle free. I have been shopping for a car for three months, and this was the most pressure-free experience I've had at any dealer. I am happy with the car I purchased, and I am happy with the overall experience. More

My wife and I had been searching for the perfect family SUV and we found it at Prime Mercedes. The experience we had there was like no other we've ever had buying a car. Our Salesman Ned Gompper was on th SUV and we found it at Prime Mercedes. The experience we had there was like no other we've ever had buying a car. Our Salesman Ned Gompper was on the ball and very attentive and working with Trisha Winski on the financials was stellar. The customer service we received, even buying a used car, blew us away. (Prime drove to our house, picked up our "new" car, left us a loaner and returned our car the next day registered and with the extras we ordered!) Very impressed with the good people we worked with and with the organization as a whole. More

Excellent experience from purchase to delivery. Alan Excellent experience from purchase to delivery. Alan Schockett our Sales Consultant was knowledgable, professional, honest and an absolute pleasure t Excellent experience from purchase to delivery. Alan Schockett our Sales Consultant was knowledgable, professional, honest and an absolute pleasure to do business with. He was genuinley concerned in providing the right vehicle at the right price to fit our needs and budget. Alan worked closely with us during the purchase, explained the vehicle features inside and out during the purchase and even followed up after the purchase to make sure we were happy. I also have to make mention of the Business Manager, Trish Winski. Trish made the financial process a breeze. She was to the point, honest and extremely helpful. Trish made certain that we bought the services plans we needed and not the services plans we didn't. The financial process was really anxiety free. We have to offer out profound thanks to these consummate professionals for an outstanding buying experience. We will do business with here again and suggest thst you do to! More

I hate car shopping. This was a very pleasant car buying experience. There was no pressure. Everyone was knowledgable. The service was excellent. The sales person knew his product. The price of the car was experience. There was no pressure. Everyone was knowledgable. The service was excellent. The sales person knew his product. The price of the car was fair. Trisha in financing was very friendly, prompt, and courteous. Ned has followed up twice in the one week I have had the car, making this the best car buying experience I have ever had. More

After what I considered to be the worst car-buying experience of my life involving the various Audi dealerships in the Greater Boston Area, my girlfriend and I decided to drive down to the Auto Mile a experience of my life involving the various Audi dealerships in the Greater Boston Area, my girlfriend and I decided to drive down to the Auto Mile and see if we could find a car dealership that actually employed human beings. The Prime Mercedes dealership was our last stop of the day, and was a welcome port in the quickly growing hurricane of my negative automotive industry experience. Peter O'Malley is not only an exemplary salesman, but also the type of person you wish you knew outside of the buyer/salesman relationship. His personal attention to the customer is top-notch, and his genial manner really eased the tension of my car-buying endeavor. When Peter tells you that salesmanship is "all about relationships" you can clearly see that he believes every word; and that is the best thing about Peter: he is honest and open about the prices and the costs, and lets the car sell itself while doing anything and everything he can to put his client's tension at ease. No mean feat for anyone. But, as veteran of the automotive industry for 16+ years, Peter truly has honed his craft. When I look at the customer service option on the survey above, I wish I could rate Peter's customer service higher than a 5, it was just that good. The icing on the cake was Trisha Winski. Her smile is infectious and she clearly and deftly outlined all the options available to us when signing our papers to conclude our deal. It was refreshing to deal with her at the conclusion of a deal that was easy from start to finish, and the combination of both Peter and Trisha is one that any dealership should consider itself lucky to have. I look forward to continuing our relationship with Peter and Trisha, and hopefully in three years they will be there to see us into another new Mercedes. Regards, Christopher W. Rice More

I was amazed with the level of knowledge our sales rep (Paul Wisdom)had, he was calm, curtious, and excellent at trying to meet our every demand while our two little kids which age are 6 and 2 years old w (Paul Wisdom)had, he was calm, curtious, and excellent at trying to meet our every demand while our two little kids which age are 6 and 2 years old were out of control while in the car. I told Mr. Wisdom that I was looking to stay within a budget and he accomadated me as best as he could. I would strongly recommend this dealer and their team to anyone that's looking to buy a car or van. I was given the VIP treating, based on my experience I will continue to do business with Mercedes Benz of Westwood. More

I had the pleasure of purchasing my Mercedes-Benz GLK 350 4matic at MB of Westwood last Friday. I have been car shopping for more than a month and was getting tired of the sales pitches, bait and switch a 4matic at MB of Westwood last Friday. I have been car shopping for more than a month and was getting tired of the sales pitches, bait and switch attempts and car salesman who new very little of the products. As a result I became quite sceptical and distrustful of anything that I heard at the dealerships. With this in the background, I met Chris Palmer. In a day he confirmed the availability of the vehicle of my specifications, obtained the VIN number and provided mileage information. He personally checked out a query I had on an accessory rather than rely on just the brochure. Still, with the experiences, I was not really sure whether the vehicle that would be delivered would be what was agreed upon. But to my delight it was exactly what I wanted. And I never realized that a car buying experience would be this convenient.. My experience with the Business Manager Ms. Trisha Winski was wonderful. She took the time to explain the process in detail, was thorough and highly professional. She took great pains to explain and re-explain things a number of times.... I highly recommend these two professionals to anybody interested in buying a new vehicle. More