Mercedes-Benz of Westwood

Having worked with Steve Carrigan in the past at Clair Audi I was thrilled that I was able to reconnect with him at Prime MB, Steve is a master when it comes to understanding his customers needs, he is t Audi I was thrilled that I was able to reconnect with him at Prime MB, Steve is a master when it comes to understanding his customers needs, he is thoughtful and always puts the customer first. Steve is always a head of the ball, he is able to anticipate, he truly instills confidence as you make a rather large purchasing decision. He also is truly a fan of Prime and all it represents, I felt like I was buying the "best car in the best dealership". The VIP service is incredible. Hats off to the new management for recognizing talent and utilizing it. More

Ned did a fabulous job of helping us select a car fitted with all the options we wanted and was very patient with us as we were fussy about the options and color. He was an excellent communicator all along with all the options we wanted and was very patient with us as we were fussy about the options and color. He was an excellent communicator all along and was prompt and curteous in all of our meetings. We felt he was a strong advocate for us as we negotiated with the dealership. He really delivered a deal with very competitive prices and plenty of little extras. He partnered up well with Trisha in the documentation area to make the closing very clear and pleasurable. Trisha was unbelieveable - she sought out a fleet discount with USAA that saved me an additional $2,000. I'm an experienced, fussy car buyer and I felt like I was dealing with pros. I love my new MB and truly would gladly refer others to share the same experience. More

This is by far the best dealer I have ever purchased a vehicle from. I worked with Peter O'Malley, one of the best salesman I've ever met. He made sure I got the vehicle I wanted, even if that meant tru vehicle from. I worked with Peter O'Malley, one of the best salesman I've ever met. He made sure I got the vehicle I wanted, even if that meant trucking it from another dealership. I also worked with Jason Wong, who was also very attentive and returned my emails/voicemails promptly. I wouldn't think twice about purchasing another Mercedes from this dealership, this dealer is top notch. Thanks MB Westwood! More

This is by far the best dealer I have ever purchased a vehicle from. I worked with Peter O'Malley, one of the best salesman I've ever met. He made sure I got the vehicle I wanted, even if that meant tru vehicle from. I worked with Peter O'Malley, one of the best salesman I've ever met. He made sure I got the vehicle I wanted, even if that meant trucking it from another dealership. I also worked with Jason Wong, who was also very attentive and returned my emails/voicemails promptly. I wouldn't think twice about purchasing another Mercedes from this dealership, this dealer is top notch. Thanks MB Westwood! More

This is my second purchase through Prime Motor Group and I have had nothing but positive experiences. I have never seen a sales team go above and beyond as they have. I wasn't the easiest customer and had I have had nothing but positive experiences. I have never seen a sales team go above and beyond as they have. I wasn't the easiest customer and had a few problems with financing, but they were able to fit me with the perfect car and price. Thank you - Rob Kelleher, Karen Fisher, and Trisha Winski. I will never buy a car from anyone else! More

Great Service, went to a great length to find a car and payment plan that suits me by all means. Delivery was great. Efficient staff made same day delivery (when it was actully a short day) possible so I c payment plan that suits me by all means. Delivery was great. Efficient staff made same day delivery (when it was actully a short day) possible so I can drive home a new Mercedez Benz for new year. Thanks MB of Westwood. More

Thank you MB of Westwood for my 2009 CLS 550!!! I was greeted by Mark Fraihat when I stepped into the showroom and from that point forward, the experience was the best I have ever had in purchasing/leasi greeted by Mark Fraihat when I stepped into the showroom and from that point forward, the experience was the best I have ever had in purchasing/leasing an automobile. Mark was extremely professional, respectful of my time, thorough, and a pleasure to do business with. There was never a time where I felt like he was "selling", which was much appreciated. MB of Westwood is a first-class operation, and I look forward to purchasing and servicing my automobiles there in the future. More

Chris Palmer did a great job at matching me with the ideal vehicle. He listened to my requirements and walked me through the process in a professional manner. I had spoken with another sales agent in a ideal vehicle. He listened to my requirements and walked me through the process in a professional manner. I had spoken with another sales agent in a different MB dealership, no comparison to the great service Chris provided. The car is beautiful. I would send my friends to Chris for their MB purchase. Thanks again! More

I'VE PURCHASED SEVERAL VEHICLES FROM THIS DEALERSHIP IN THE PAST. I ALWAYS RECEIVE THE SAME GREAT SERVICE FORM TRICA WINSKI IN FINANCE AND MY SALESMAN CHRIS PALMER WHO I FOLLOWED FROM ANOTHER DEALERSHIP.I THE PAST. I ALWAYS RECEIVE THE SAME GREAT SERVICE FORM TRICA WINSKI IN FINANCE AND MY SALESMAN CHRIS PALMER WHO I FOLLOWED FROM ANOTHER DEALERSHIP.I TRAVEL THIRTY MILES EACH WAY BECAUSE OF THESE TWO AND I HAVE ANOTHER MERCEDES DEALERSHIP(CHAMBERS MOTORCARS) FIVE MINUTES FROM THE HOUSE. More

After having probably the worst time of our lives After having probably the worst time of our lives shopping for a new car, we stopped for a while discourged to say the least. Complition of some on After having probably the worst time of our lives shopping for a new car, we stopped for a while discourged to say the least. Complition of some on-line research led us to Mercedes Benz of Westwood Ma. As it turned out it was the best move we could have made, and we ended up with the car and deal that we wanted. Our Sales person Lindsay Ciavattone was Knowledgeable about her product, listened to our concerns, and made this the best car shopping trip that we have ever experienced. Trisha Winski, one of the dealerships business managers helped us complete the rest of the deal with a minimum of fuss. The expertise and courtesy of these two people towards their customers should be noted by other dealerships and copied. Thanks Ed & Pate' More