Mercedes-Benz of Westwood

I recently bought my 2nd SL 550 from Mercedes of Westwood. Alan was very helpful and made me a good deal and was very helpful in showing me the new features of the car. Trisha Winski was very pro Westwood. Alan was very helpful and made me a good deal and was very helpful in showing me the new features of the car. Trisha Winski was very professional and made the process of the paperwork very easy to understand. She was very instrumental in helping me choose to buy my car there. I have recommended other people to purchase cars there, More

The Mercedes-Benz of Westwood dealership has some of the worst customer service I have ever experienced; their dealers are liars and deceitful; their managers are unhelpful; and they do not care about their worst customer service I have ever experienced; their dealers are liars and deceitful; their managers are unhelpful; and they do not care about their customers. I purchased (attempted to purhcase) a Mercedes-Benz C300 Sport 4-matic on 3/23/2010. The sales rep, Peter, told me that "Mercedes is telling us that an ETA for your car will be 8-10 weeks, depending if you want a 2010 or 2011." I have the quote in writing. For 2.5 months, Peter avoided phone calls and e-mails - often taking weeks to get back to me about questions pertaining to my order. Peter failed to keep me informed of my status eventually disappearing on May 24th (as of the date of this complaint, 6/17/2010, I still have not hear back from him despite e-mails and phone calls). Despite my telling him I wanted a 2011, he went ahead and had a 2010 built. But the build had not even begun until 6/2/2010, 9 weeks after I placed the order! The estimated delivery to the US for my build was now late July instead of mid-to-late May, a full FOUR MONTHS after I placed my order and TWO MONTHS longer than quoted. I spoke with Peter, another sales rep, and Peter''s manager. They offered me no compensation. No rental cars. No deals. No savings. Not even an apology or admission of error. Instead, Peter stoppd responding to e-mails and for all intents and purposes, disappeared. Service and poor communication were the only common denominator at this dealership. When I asked to speak to a manager, I was instead transferred to another sales rep. I sent this rep a detailed e-mail outlining my interactions with Peter and he said he would read them and get back to me. He did not. Typical "service" at this place. I eventually called him back a week later. He admitted he had not read his e-mails but would do so and call me back in 15 minutes. He did not. I called him back the next day and was transferred to another "manager" (who knows if it was actually a manager). The manager''s name is Chris Hardy. I told him I either want my deposit back, want a 2011 as promised, or would be willing to negotiate a price on the 2010 that I didn''t order. He simply said "so you want your deposit back?" This showed, among other things, how unwilling this dealership is to provide proper service to their customers and do anything to compensate me for the fact that I have been without a car for so long. 95% of my interactions with Peter Charlebois are in writing. Several times I asked to know my model year, VIN#, arrival date, etc. It literally took two months before Peter had an answer: and his answer was that my car would not be here for another two months! More

After visiting other benz stores I shopped Westwood on line. They were very upfront, gave me all the info I was looking for even their best price on a C300 sport. I went in and saw Chris Palmer. He was gr line. They were very upfront, gave me all the info I was looking for even their best price on a C300 sport. I went in and saw Chris Palmer. He was great to deal with! I will always do business there and recommend them to others! They are a no games dealer! More

At the beginning of the March, I was looking for a preowned certified all wheel drive car. I was having a difficult time finding the right car. So, I went to see my friend, of 12 years, Mahmoud. I e preowned certified all wheel drive car. I was having a difficult time finding the right car. So, I went to see my friend, of 12 years, Mahmoud. I explained to Mahmoud. What I was looking for. So, we logged on to cars.com. I had just gotten off the phone with Inskip. The car no their web site was sold. Mahmoud had gone off to do something. David Rosenberg, the owner of Mercedes Benz of Westwood, asked me what I was doing looking for a car on the internet in his showroom. I explained to him. I was looking for a G35X. Mercedes Benz of Westwood is owned by Prime Motor Group. They have an Infiniti store in Hanover. After, we looked on at the internet inventory at Prime Motor Group. David made a phone call to the Infiniti used car manager and inquirered about availability of used cars not on the web site. He had the car. I described. That night I test drove and purchased the car. About 10 days later, my friend Orelia was telling me about purchasing a Camry. Orelia had been looking at cars on the internet for about a year. We looked at the Prime Motor Group's used car web site. We saw an aceptable car. I spoke to Mahmoud about it. Later that night ,at Prime Toyota, we looked at the car and test drove it. Orelia purchased the car. Once again, pricing was no problem. Pablo, in the finance office, was straight, and most helpful. Another excellent experience at Prime Motor Group. As a result of both these purchases, it makes me want to go back to selling cars. David Rosenverg runs an excellent business. More

Best car buying experience I've ever had (In and out in under 1 1/2 hours)! The total experience with Mercedes of Westwood, including the experience with Peter Charlebois and Trisha Winski, was flawless. under 1 1/2 hours)! The total experience with Mercedes of Westwood, including the experience with Peter Charlebois and Trisha Winski, was flawless. The dealership is spotless. The attention to customer is unparralled and most importantly, there were no tricks or gimmicks. There is no question where I will but future Mercedes. More

Chris Palmer was a great salesman! The people at Prime Mercedes of Westwood worked with me to get the car I wanted, especially Trisha Winski. I left there with the car I wanted for an affordable price. T Mercedes of Westwood worked with me to get the car I wanted, especially Trisha Winski. I left there with the car I wanted for an affordable price. The customer service was excellent! All sales associates were very friendly. It was a great experience and I Love my new car! More

The total experience with Mercedes of Westwood and Peter OMalley in particular is one that I will never forget. The dealership is spotless. The attention to customer is unparralled and finally Peter OMalley OMalley in particular is one that I will never forget. The dealership is spotless. The attention to customer is unparralled and finally Peter OMalley is the most charming and thoughtful salesperson I have ever met. I view him as a friend albeit not one that I socialize with and there is no question where I will but future Mercedes. More

Mahmoud was a terrific salesperson. Very professional, very knowledgeable and extremely friendly. He completed the financial negotiation with much dignity and respect. His patience with us on delivery, wa very knowledgeable and extremely friendly. He completed the financial negotiation with much dignity and respect. His patience with us on delivery, walking my daughter and me through all of the controls for our 350 GLK was excellent. He made a BIG difference for my wife and I as to selecting the GLK vs an RX 350 from Herb Chambers. I have owned one MB, 3 BMW's and a Lexus. I thought Herb Chambers did a very nice job two years ago when we leased our 1st Lexus but Mahmoud did Prime proud. I expect I'll remain a MB customer for years to come as a result of his handling of our new lease. I expect that after sale care will be just as good as how we were treated in the sales process. Thanks! More