Mercedes-Benz of Westwood

We bought 5 new cars in the last 10 years. This is by far our best experience. From start, everything went very smoothly. We got our price settled via a few emails. We came and signed. They set a very high s our best experience. From start, everything went very smoothly. We got our price settled via a few emails. We came and signed. They set a very high standard of customer service, especially Peter. We cannot thank and praise them highly enough and definitely recommend anyone to Christine and Peter if you want to purchase a car. More

The sales person was so accommodating in my several visits to the show room. She arranged for me to test drive the vehicle even before I showed any interest in the vehicle. The wife was given the utmos visits to the show room. She arranged for me to test drive the vehicle even before I showed any interest in the vehicle. The wife was given the utmost consideration for her comfort during the entire time. Detailed explanations of the numerous features were provided to both. Once the decision to purchase was made, Ms Madych arranged to have the new vehicle preparation completed immediately for me to drive the vehicle home that day. Several hours were spent with me trying to explain all the features. Although being an owner of Mercedes vehicles for many years, the upgrade to this model was over whelming as far as operating the many features available. She advised that although there appears to be an information overload from this initial session, her availability to further explain features would be available to me at my discretion. Newly acquired floor mats were taken from the parts department and installed per my request with minimal delay. The entire process was both exciting and pleasing. More

Buying the C-class at Mercedes Benz of Westwood with Emily was quick and easy. Everything was handled perfectly - we couldn't be happier with the whole experience and the car! Emily was extremely plea Emily was quick and easy. Everything was handled perfectly - we couldn't be happier with the whole experience and the car! Emily was extremely pleasant and helpful and we really enjoyed working with her. More

I went to Mercedes-Benz of Westwood to just look at the new 2011 E-350's. I was greeted by Jessica Madych and from the moment we started chatting I knew I found my new "Car Girl" Jessica was very helpful new 2011 E-350's. I was greeted by Jessica Madych and from the moment we started chatting I knew I found my new "Car Girl" Jessica was very helpful and patient with me and answered ALL of my 10000 questions. She took her time in showing me all the safety features and I could not be happier with my new car. I will tell all my friends and family to go to Mercedes-Benz of Westwood and to ask for Jessica!! Thanks to everyone who helped make this one of the best buying experiences I have ever had! More

Emily did great job, locating exactly the car I wanted during difficult Thanksgiving period when MB's supply-chain information systems came up short with inaccurate information as to delivery dates. She w during difficult Thanksgiving period when MB's supply-chain information systems came up short with inaccurate information as to delivery dates. She was quite knowledgeable about the car. I insisted on doing business with her on the basis of my first visit to the showroom. More

My dealer was extremely friendly and knowledgeable and made me feel very comfortable when browsing the sales floor. She didn't make my visit feel forced but was just there for whatever questions I had, an made me feel very comfortable when browsing the sales floor. She didn't make my visit feel forced but was just there for whatever questions I had, and she answered them perfectly. I highly recommend Mercedes of Westwood and this sales associate specifically! More

I had a GREAT experience at the Prime Motor Group's Westwood Mercedes dealer. One night, after a long day at work, I decided to test drive the ML350. I buy a lot of new cars, usually on impulse every Westwood Mercedes dealer. One night, after a long day at work, I decided to test drive the ML350. I buy a lot of new cars, usually on impulse every 2-3 years. However, this time I decided to do my homework and test drive as many midsize SUVs before I made a choice. I had driven the Lexus RX, Cadillac SRX, Acura MDX, the Lincoln MKX and others... That evening, when I walked into the dealership, I was greeted by Ned Gompper. From there my experience was nothing but a pleasureable one. Ned asked me what I was looking for and he pulled up an ML 350 for me to test drive. From there, I was hooked. I had never driven a Mercedes. As stated above, I buy a lot of cars and this purchasing experience was better than all. It was smooth, low pressure, no hassles and they delivered on their commitments to get the vehicle I wanted... Ned was outstanding! I hope this note will entice others to test drive a Mercedes and don't forget to ask for Ned... Tell Ned, "Your Friend Ken sent you"!! Note: Ned did warn me, once I own a Mercedes, I will not want to drive anything else! More

We had a wonderful experience at the Westwood Mercedes dealer. Ned made looking for a certified pre-owned car a unique and easy process. We were able to test drive and view a few different cars and narr dealer. Ned made looking for a certified pre-owned car a unique and easy process. We were able to test drive and view a few different cars and narrow down our selection quite easily with Ned's help. The service was outstanding, and we look forward to continued work with this dealer for future services. We would definitely recommend this dealer, and Ned personally, to anyone we know in the market for a pre-owned or new car. More

The process took entirely too long. I have dealt with several of their competitors over the years and will never deal with them again. Prime is the most friendly, fair, customer oriented and honest with several of their competitors over the years and will never deal with them again. Prime is the most friendly, fair, customer oriented and honest with a keen eye to customer satisfaction. That is the reason I am a repeat customer. More

Working with Jessica Madych, Sales representative at Mercedes Benz of Westwood, we found her very professional, knowledgeable, ready to explain in details the sales process at this dealership. She was Mercedes Benz of Westwood, we found her very professional, knowledgeable, ready to explain in details the sales process at this dealership. She was very accommodating and eager to assist us as customers, she is a person that we would easily label 'CUSTOMER CENTRIC", which you do not find now days in the era of internet. She made our transactions smooth and in timely fashion and as my wife said that buying an auto is not something that one is looking forward to go through the dealing and wheeling but this experience with Jessica and Mercedes-Benz of Westwood it was a memorable which we can verbalize to our friends and associates. KUDOS TO JESSICA Tony C. More