Mercedes-Benz of Westwood

It is good to know that “Service Excellence” is still alive and being practice on an ongoing basis. I wanted to give recognition to the great staff of Westwood MB, especially to Christine Jones. Even t alive and being practice on an ongoing basis. I wanted to give recognition to the great staff of Westwood MB, especially to Christine Jones. Even thought I did not get a chance to purchase a car at this time, Christine was there every step of the way to make sure that I had the necessary information to purchase the right MB model that would have met my needs. I look forward to purchasing my next car from her and the great staff at Westwood MB. More

Just wanted to give recognition for the great staff at MB of Westwood. My dream car was originally a BMW 645, but when I found out I was pregnant, I realized this was not the car for me. Figuring that I wo of Westwood. My dream car was originally a BMW 645, but when I found out I was pregnant, I realized this was not the car for me. Figuring that I would still buy a BWM, I went to the dealership only to be quickly turned away by a sales associate. When he realized that I did not know what I want, he said, "I have some paperwork to do, but you can just go browse outside." Hearing this, I simply went outside, got into my nice beat-up Camry, and drove off....never to return to this dealership again. After 2 months of searching for a car, I stopped in at MB of Westwood where I was approached by Peter Charlebois. I explained to him that I did not know what I want and instead of telling me to "browse," he went over all the cars that suited my needs. I test drove a C class, but still was not sure if that was the car I really wanted. Without feeling any pressure, I told him that I would think about it and return. I then realized that I wanted an Infiniti, but it took several weeks to find out the exact price it would cost me. When I called on the day I decided to finally buy the car, I was told that they would no longer sell it to me for the price we originally discussed. I therefore decided to buy it from a different Infiniti dealership, but somehow stopped at another MB dealership on the way where I finally found the car that I wanted. Although the staff was very helpful, I felt very pressured to make the decision on the spot and just wasn't sure of the interior color of the car. To make a long story short, I came back to Westwood to work with Peter once more. I bought my E350 within 40 minutes and I will never regret the decision. The staff has been great and a year later, Peter still stops to talk with me everytime I'm there. Can't wait to buy another car from him! More

This is the second G class that I have purchased from this dealership. The sales and service experiences are absolutely world-class and, honestly, I cannot think of a better overall level of satisfaction this dealership. The sales and service experiences are absolutely world-class and, honestly, I cannot think of a better overall level of satisfaction that I could possibly have on both fronts. The sales and business teams go above and beyond what would be considered "acceptable" to make the process of vehicle selection, finance, prep, and delivery an extremely personal, warm, and bespoke experience. Also, I have been using the dealership for the servicing of my first G class since I took delivery in 2007, and every interaction has been beyond pleasant and exceedingly efficient. It is refreshing to know what to expect whenever I call for an appointment and/or arrive for service: EXCELLENCE. More

We bought 5 new cars in the last 10 years. This is by far our best experience. From start, everything went very smoothly. We got our price settled via a few emails. We came and signed. They set a very high s our best experience. From start, everything went very smoothly. We got our price settled via a few emails. We came and signed. They set a very high standard of customer service, especially Peter. We cannot thank and praise them highly enough and definitely recommend anyone to Christine and Peter if you want to purchase a car. More

The sales person was so accommodating in my several visits to the show room. She arranged for me to test drive the vehicle even before I showed any interest in the vehicle. The wife was given the utmos visits to the show room. She arranged for me to test drive the vehicle even before I showed any interest in the vehicle. The wife was given the utmost consideration for her comfort during the entire time. Detailed explanations of the numerous features were provided to both. Once the decision to purchase was made, Ms Madych arranged to have the new vehicle preparation completed immediately for me to drive the vehicle home that day. Several hours were spent with me trying to explain all the features. Although being an owner of Mercedes vehicles for many years, the upgrade to this model was over whelming as far as operating the many features available. She advised that although there appears to be an information overload from this initial session, her availability to further explain features would be available to me at my discretion. Newly acquired floor mats were taken from the parts department and installed per my request with minimal delay. The entire process was both exciting and pleasing. More

Buying the C-class at Mercedes Benz of Westwood with Emily was quick and easy. Everything was handled perfectly - we couldn't be happier with the whole experience and the car! Emily was extremely plea Emily was quick and easy. Everything was handled perfectly - we couldn't be happier with the whole experience and the car! Emily was extremely pleasant and helpful and we really enjoyed working with her. More

I went to Mercedes-Benz of Westwood to just look at the new 2011 E-350's. I was greeted by Jessica Madych and from the moment we started chatting I knew I found my new "Car Girl" Jessica was very helpful new 2011 E-350's. I was greeted by Jessica Madych and from the moment we started chatting I knew I found my new "Car Girl" Jessica was very helpful and patient with me and answered ALL of my 10000 questions. She took her time in showing me all the safety features and I could not be happier with my new car. I will tell all my friends and family to go to Mercedes-Benz of Westwood and to ask for Jessica!! Thanks to everyone who helped make this one of the best buying experiences I have ever had! More

Emily did great job, locating exactly the car I wanted during difficult Thanksgiving period when MB's supply-chain information systems came up short with inaccurate information as to delivery dates. She w during difficult Thanksgiving period when MB's supply-chain information systems came up short with inaccurate information as to delivery dates. She was quite knowledgeable about the car. I insisted on doing business with her on the basis of my first visit to the showroom. More

My dealer was extremely friendly and knowledgeable and made me feel very comfortable when browsing the sales floor. She didn't make my visit feel forced but was just there for whatever questions I had, an made me feel very comfortable when browsing the sales floor. She didn't make my visit feel forced but was just there for whatever questions I had, and she answered them perfectly. I highly recommend Mercedes of Westwood and this sales associate specifically! More

I had a GREAT experience at the Prime Motor Group's Westwood Mercedes dealer. One night, after a long day at work, I decided to test drive the ML350. I buy a lot of new cars, usually on impulse every Westwood Mercedes dealer. One night, after a long day at work, I decided to test drive the ML350. I buy a lot of new cars, usually on impulse every 2-3 years. However, this time I decided to do my homework and test drive as many midsize SUVs before I made a choice. I had driven the Lexus RX, Cadillac SRX, Acura MDX, the Lincoln MKX and others... That evening, when I walked into the dealership, I was greeted by Ned Gompper. From there my experience was nothing but a pleasureable one. Ned asked me what I was looking for and he pulled up an ML 350 for me to test drive. From there, I was hooked. I had never driven a Mercedes. As stated above, I buy a lot of cars and this purchasing experience was better than all. It was smooth, low pressure, no hassles and they delivered on their commitments to get the vehicle I wanted... Ned was outstanding! I hope this note will entice others to test drive a Mercedes and don't forget to ask for Ned... Tell Ned, "Your Friend Ken sent you"!! Note: Ned did warn me, once I own a Mercedes, I will not want to drive anything else! More