Mercedes-Benz of Westwood

The most positive car-buying experience I have ever had. Very friendly and knowledgeable sales person. I will definitely recommend this dealership and Employee to all of my friends and family. There were Very friendly and knowledgeable sales person. I will definitely recommend this dealership and Employee to all of my friends and family. There were a couple of minor repairs needed on my car and when I brought it back Jessica and the whole maintenance team treated me like a Queen. Usually I dread going to a car dealership for any reason,but not anymore! More

We have been long time customers of Wagner Motors but in shopping for a new car I decided to price them against Westwood. I am thrilled I did because my experience with Westwood was amazing. They gave me shopping for a new car I decided to price them against Westwood. I am thrilled I did because my experience with Westwood was amazing. They gave me their best price, played no games, were extremely reponsive and helpful before and after the purchase. I can only imagine how easy they have made servicing the car! I can honestly say we intend to only use Westwood from now on and to highly recommend this dealership to friends and family. More

Jessica was a pleasure to deal with during my dealer experience. I traded a 2008 S 550 4Matic for a 2011 GL 450. She was extremely knowledgeable about the vehicle and its performance characteristics. experience. I traded a 2008 S 550 4Matic for a 2011 GL 450. She was extremely knowledgeable about the vehicle and its performance characteristics. She worked closely with me to understand my expectations and worked with the GM at the dealership to present me a deal that was within my expectations. Jessica is customer focused and attentive to details. I plan to go back to Jessica in 2 to 3 years when I am ready for my 5th Mercedes Benz. The service department has worked on my cars since 2003 when I bought my 1st Merecedes. They are prompt, friendly and efficient. My cars are always in better shape when they leave the dealershiup than when they went in. Richard Puccio More

From the moment we stepped into the dealership almost two weeks ago, we felt the overall experience at Mercedez-Benz of Westwood was highly professional. Besides being extrememly friendly, Jessica knew every weeks ago, we felt the overall experience at Mercedez-Benz of Westwood was highly professional. Besides being extrememly friendly, Jessica knew every aspect of the car and has been on top of everything since we left. We've recieved follow-up emails and phone calls explaining the process to us. Our only regret is that we don't have the car as of yet.Getitng the title has taken longer than we thought, but we realize that things like this do happen. The way the dealership has handled themselves has gone far beyond our expectations. More

I visited the Westwood store a few weeks ago and was greeted by Jessica Madych, although the dealership seemed very busy, but she took her time explaining the upgrades that Mercedes has made since my la greeted by Jessica Madych, although the dealership seemed very busy, but she took her time explaining the upgrades that Mercedes has made since my last purchase in 2008. Jessica was very professional and answered my questions with ease. I am very pleased with my service here and will send all my friends and family to go see Jessica and the great team at Mercedes Benz of Westwood. More

My salesperson, Alan Schockett, was great to work with from start to finish. He was very knowledgeable on all of the cars, and was able to give me a full understanding of the leasing process. Everyone I w from start to finish. He was very knowledgeable on all of the cars, and was able to give me a full understanding of the leasing process. Everyone I worked with at Westwood Mercedes made this an all around easy buying experience. I hope to continue doing business there for a long time to come. More

Drove from Kingston, MA (40 miles). Greeted by Peter Charlebois who answered all our questions with utmost courtesy and patience. We test drove the E-class and left to think about it. We checked prices Charlebois who answered all our questions with utmost courtesy and patience. We test drove the E-class and left to think about it. We checked prices at several area dealerships, and got the best price from Peter. We ordered our car at the end of December 2010 and they promised delivery in 3 months. However, the car was received in two. Peter went over all the features with us as well as the various services which Westwood offered in their Service Department, and as usual was very well informed and courteous. Jason Wong was a great help in clearly explaining the various financing options, and helped us choose the best option for our needs. We highly recommend Westwood and Peter for your next MB car. More

It is good to know that “Service Excellence” is still alive and being practice on an ongoing basis. I wanted to give recognition to the great staff of Westwood MB, especially to Christine Jones. Even t alive and being practice on an ongoing basis. I wanted to give recognition to the great staff of Westwood MB, especially to Christine Jones. Even thought I did not get a chance to purchase a car at this time, Christine was there every step of the way to make sure that I had the necessary information to purchase the right MB model that would have met my needs. I look forward to purchasing my next car from her and the great staff at Westwood MB. More

Just wanted to give recognition for the great staff at MB of Westwood. My dream car was originally a BMW 645, but when I found out I was pregnant, I realized this was not the car for me. Figuring that I wo of Westwood. My dream car was originally a BMW 645, but when I found out I was pregnant, I realized this was not the car for me. Figuring that I would still buy a BWM, I went to the dealership only to be quickly turned away by a sales associate. When he realized that I did not know what I want, he said, "I have some paperwork to do, but you can just go browse outside." Hearing this, I simply went outside, got into my nice beat-up Camry, and drove off....never to return to this dealership again. After 2 months of searching for a car, I stopped in at MB of Westwood where I was approached by Peter Charlebois. I explained to him that I did not know what I want and instead of telling me to "browse," he went over all the cars that suited my needs. I test drove a C class, but still was not sure if that was the car I really wanted. Without feeling any pressure, I told him that I would think about it and return. I then realized that I wanted an Infiniti, but it took several weeks to find out the exact price it would cost me. When I called on the day I decided to finally buy the car, I was told that they would no longer sell it to me for the price we originally discussed. I therefore decided to buy it from a different Infiniti dealership, but somehow stopped at another MB dealership on the way where I finally found the car that I wanted. Although the staff was very helpful, I felt very pressured to make the decision on the spot and just wasn't sure of the interior color of the car. To make a long story short, I came back to Westwood to work with Peter once more. I bought my E350 within 40 minutes and I will never regret the decision. The staff has been great and a year later, Peter still stops to talk with me everytime I'm there. Can't wait to buy another car from him! More

This is the second G class that I have purchased from this dealership. The sales and service experiences are absolutely world-class and, honestly, I cannot think of a better overall level of satisfaction this dealership. The sales and service experiences are absolutely world-class and, honestly, I cannot think of a better overall level of satisfaction that I could possibly have on both fronts. The sales and business teams go above and beyond what would be considered "acceptable" to make the process of vehicle selection, finance, prep, and delivery an extremely personal, warm, and bespoke experience. Also, I have been using the dealership for the servicing of my first G class since I took delivery in 2007, and every interaction has been beyond pleasant and exceedingly efficient. It is refreshing to know what to expect whenever I call for an appointment and/or arrive for service: EXCELLENCE. More