Mercedes-Benz of Westwood

This has been my dealership for the past 12 years, no issues until now. They won’t call you back for an update on your car, when you call, it’s always voicemail. Service wise, they are lost, brought my issues until now. They won’t call you back for an update on your car, when you call, it’s always voicemail. Service wise, they are lost, brought my car (new) for a regular service, nothing was wrong with it, pick up and breaks were making noise, had to bring the car back, was told the break booster needed to be replaced, they “did it “, so at pick up time, breaks where still making the same noise, and I was told the booster needed replacement again… yeah… Something changed drastically for the worst, because the service quality is not there anymore. More

This Dealership service has gone down. I had my car serviced over the weekend, and I was very, very displeased with their customer service! I will seek going elsewhere for future services on my vehicl serviced over the weekend, and I was very, very displeased with their customer service! I will seek going elsewhere for future services on my vehicle. My time being there from 9:30 a.m. until 4:00 p.m. for brake repair did not appear to be valuable to them. (A loaner car according to them, was not available). I had to consistently ask when my vehicle would be ready! I would not recommend anyone I know to do business with this Dealership! More

Nick Marotta (and everyone else whom I have had help me with service) at Mercedes-Benz of Westwood is extraordinary in the thoughtfulness, customer service, and care given each and every time my car is ser with service) at Mercedes-Benz of Westwood is extraordinary in the thoughtfulness, customer service, and care given each and every time my car is serviced. Where most service departments at car dealerships service cars...Nick services people. Ever-concerned about my needs and well being, he goes over and above when calling to explain work needed - or work not needed - to assure customer understanding and satisfaction. My 2014 GLK was bought used - it is my first ever 'preowned' car, yet I am treated at this dealership with such care and respect, one would think I purchased the most costly vehicle there - Words are but words - yet everything I stated is heartfelt. I greatly appreciate everything about the individuals at this dealership and recommend them with the highest regard. J. Baker / Newton, MA More

They are not honest and will not return your phone calls if you are having an issue. The manager Sean Ramos will not return any of my phone calls after promising me that he would handle a complaint that i s if you are having an issue. The manager Sean Ramos will not return any of my phone calls after promising me that he would handle a complaint that i spoke with him about. I have called and left several messages and asked if he could kindly let me know what is going on and he ignores my calls this is unexceptionable. I have been a loyal customer for many years with Mercedes and after this experience i will be looking to purchase something other than a Mercedes in the future. I think everyone should look on these reviews before shopping at certain locations. I will no longer buy a Mercedes. Deborah Rose More

Cannot trust their CPO multipoint inspection. They sold us CPO car with worn out breaks. We Bought a certified preowned GLS450 (just over 30K miles) from Westwood Mercedes, and within 60 days and less th us CPO car with worn out breaks. We Bought a certified preowned GLS450 (just over 30K miles) from Westwood Mercedes, and within 60 days and less than 500 miles, several check lights popped up on the dashboard. While in servicing for the check lights, we were told the brake pads are worn out to the lowest point 3-4mm, and we will need to pay out of pocket. The whole point of buying CPO cars is because the dealers or automakers go through a multipoint inspection and will check on hundreds of parts and systems to ensure they meet the minimum requirement. When we demanded the CPO multipoint inspection records/details and how the car passed inspection at first place, we were left unanswered. The salesperson Matt told us he does not have any records of work done to the car and thought the “service guys must have been sleeping”. According to service/salesperson Grant, “its normal for Mercedes brake pads to go from 8 to 3mm in about 500-1000 miles”. Per Grant’s claim, all Mercedes owners need new brakes in about 2000 miles??? While we are sure Mercedes would like to hear these ridiculous claims made by Westborough dealership, we are still trying to reach the Sales manager Jeremy (or Jerry?) and has been ignoring us. The whole process has been a very time consuming and frustrating experience despite having all the warranties and extended warranties on a 3-year-old certified car. It’s almost a month we are going through this hassle and its simply exhausting. In our opinion, the brakes will not ware out from 8mm to 3-4mm within 60 days of use and less than 500 miles. Westwood cannot produce the proof of work prior to sale, neither is it recorded in the database that another dealership can look it up. Did Westwood sell us a car with worn out brakes/failed inspection or they never really did any multipoint inspection? Its hard to trust car dealership but you cannot trust their certification either! More

To add context, I am a young software professional. My goal was to find a start luxury car, and it just so happened that I noticed a c43 AMG that had been posted. The car looked great, so I decided to tes goal was to find a start luxury car, and it just so happened that I noticed a c43 AMG that had been posted. The car looked great, so I decided to test drive. Absolutely loved the car and thought it would be a great fit! I decided to contact a sales manager: Erik Coggins to start the deal. I was aware that the car had been a trade-in, and the company had acquired for a good deal. I was also told they still put decent money into the project with fixes such as seat adjustments and overall maintenance with some T&L to top off. Contacted Mr. Coggins to work something. To my surprise, I was met with a condescending tone, he was laughing and snickering over the phone as I tried to understand the man and see how we could benefit each other. Would not move anywhere with the deal, I offered to trade in my brand new truck at a reasonable price to "sweeten" the deal in return for a good warranty, etc. I was met with condescending remarks the entire conversation. The next day I called the GM, Sean Ramos, explaining my experience and how surprised and frustrated I was that a luxury car manufacturer such as Mercedes would treat a customer in such a manner. He became defensive of Mr. Coggins and said he "was standing there" when the call was made the previous day. To which I questioned if he condoned this type of behavior, and he had no words. Mr. Ramos seemed reasonable after that and understood my frustration and said he would do his best to "take care" of me since he also wanted to work out a deal. He said he would look over the paperwork and contact me. Days pass no word, their salesman Mr. Matthew Waugh texts me asking if I am still interested in the c43, to which I replied, the ball is in Mr. Ramos and Mr. Coggin's court. 5 minutes later he sends me a series of texts saying I am an unreasonable customer. I was astonished that a luxury company would disrespect its clients like that! A few days later, I wanted to give my final chance at potentially working out a deal, especially with the amount of time and energy that I had invested through research, conversations, etc for the c43. I called Mr. Ramos, no answer, and left a voicemail to call me back if he wanted a relationship, otherwise, I would bring my business elsewhere. Still have not gotten a callback. Overall, disappointed with the amount of time and effort I put to work out a deal with the management, only to be called unreasonable and at the end of the day not be able to work something out for each other's benefit. If you read the other reviews, you will notice they have a history of overcharging on their cars. Hopefully, this review is helpful to the next serious luxury car buyer to understand that you will either be ripped off or not have a deal because the management will not work with you. More

Everyone was very friendly and accommodating from Jesus in service to the delivery personnel well done! Getting the service completed could not have been easier in service to the delivery personnel well done! Getting the service completed could not have been easier More

Prime in Westwood’s service department has a team of extremely helpful and kind staff. It starts from the people that take the car when you drive in to the service people. I wouldn’t go anywhere else. extremely helpful and kind staff. It starts from the people that take the car when you drive in to the service people. I wouldn’t go anywhere else. More

Very helpful service advisor, Maria, and good service and price. My car has always been serviced by another MB dealer, but I will use MB of Westwood from now on. price. My car has always been serviced by another MB dealer, but I will use MB of Westwood from now on. More

Jesus and the team provided exceptional service.They Jesus and the team provided exceptional service. They were organized, professional and very attentive to our needs. The vehicle was ready for pick u Jesus and the team provided exceptional service. They were organized, professional and very attentive to our needs. The vehicle was ready for pick up as promised More