Mercedes-Benz of Westwood

David is a great guy. Pleasure working with him. Pablo in finance was also very nice and extremely helpful. Overall very professional and a great experience. finance was also very nice and extremely helpful. Overall very professional and a great experience. More

NICK MAZZEO IS A GREAT GUY! I JUST PURCHASED A PRE-OWNED VEHICLE FROM THERE AND HAD A GREAT EXPERIENCE FROM BEGINNING TO END. I HAVE WORKED IN THE AUTO BUSINESS SO I KNOW WHAT TO EXPECT, THEY COULDN'T HAVE VEHICLE FROM THERE AND HAD A GREAT EXPERIENCE FROM BEGINNING TO END. I HAVE WORKED IN THE AUTO BUSINESS SO I KNOW WHAT TO EXPECT, THEY COULDN'T HAVE MADE IT EASIER. NICK DELIVERED THE CAR TO MY HOUSE W/ THE PLATES ON IT & A FULL TANK OF FUEL. IF YOU GO TO MERCEDES OF WESTWOOD, PLEASE ASK FOR NICK. YOU WILL NOT BE DISAPPOINTED! THANK YOU NICK! More

After months of searching online for a car that met my needs I found one at Mercedes of Westwood. I called and made an appointment, they called back to confirm the morning of the appointment. When I arr needs I found one at Mercedes of Westwood. I called and made an appointment, they called back to confirm the morning of the appointment. When I arrived Jessica had the car parked up front and waiting for me. Although it was not a Mercedes she had taken the time to familiarize herself with the features and functions and was able to answer questions and comparisons to "equivalent" Mercedes models. She was not pushy at all during the sales process and simply worked to get a deal that made sense for both myself and the dealership. The trade-in/pick-up of the car was smooth and went as fast as a financial agreement can be expected to take. She has followed up a couple times since then and also arranged appointments for me for some aftermarket work that I wanted performed. I will certainly call her again when I'm ready to go through the process again myself and also plan to start with her and Mercedes of Westwood for my wife's next car in the spring. Jason Beard - Hopedale More

Jessica was great to deal with. She was exremely responsive and demonstrated excellent follow up. She made sure I was comfortable with all the features of the car and followed up not once, but 3 tim responsive and demonstrated excellent follow up. She made sure I was comfortable with all the features of the car and followed up not once, but 3 times to make sure I didnt have any questions. Overall experience was very smooth from turning in my previous car to buying the new one. More

I just had a FANTASTIC experience here. After reading all the great reviews about Jessica Madych I asked to work with her in finding a great slightly used C300. This lady knows her business, isn't pushy at a the great reviews about Jessica Madych I asked to work with her in finding a great slightly used C300. This lady knows her business, isn't pushy at all, listens to your concerns and interests, and delivers. I drove out of there today with an absolutely gorgeous car, stress free, and got an excellent deal. Jessica has been doing this for 15 years and is truly a wealth of knowledge about every aspect of the car. She's also an incredibly nice, honest, and delightful person to work with. Couldn't be happier! Jason B of Boston More

There are far too many stereotypes when it comes to car sales: most derogatory. Gladly, none are evident at Mercedes-Benz of Westwood, Massachusetts. This is a class act from the moment you walk on to the sales: most derogatory. Gladly, none are evident at Mercedes-Benz of Westwood, Massachusetts. This is a class act from the moment you walk on to the property. As well, one often feels uncomfortably primed to deal by an onset of salespeople each in competiton with the other. Not here! The low key and professioanl culture of this dealership is that they are present to assist when and if you as the customer wish to express interest. I think I could have toured their showroom indefinitely without ever having to feel the need to justify my presence. My wife and I had the great fortune of being introduced to Jessica Madych. We learned she has fifteen successful and seemingly enjoyable years in the business. This was evident from her first breathe. I cannot stress enough to anyone reading this entry that if you seek a luxury car [new or used], do yourself a favor and call her in advance and schedule an appointment. She is not only a delight but she knows her craft. Cars are my weakness. I have owned nearly 60 in twenty-nine years. Way too many of those transactions tainted my passion and often left me, quite frankly, stressed, frustrated or exhausted. Working with Jess, and those who support her was like working with friends. If seeking another car, and know I will soon, I would look forward to calling her again. More

Knows the product very well and can show benefits. Was comparing another make of vehicle and did not bad mouth or disparage that manufacture. Very professional and thorough. comparing another make of vehicle and did not bad mouth or disparage that manufacture. Very professional and thorough. More

This dealership and staff was so impressive that I drove 4 hours each way (on 3 occassions) to purchase a car from them, and I will again when its time to buy again. The professionalism, follow up, committ 4 hours each way (on 3 occassions) to purchase a car from them, and I will again when its time to buy again. The professionalism, follow up, committment to excellence, and accomodations made on my behalf to earn my business were unparrelled. From strong pricing on my trade, in to providing a loaner vehicle for an extended period of time, and to meeting deadlines and obstacles even during a hurricane, I must say there is nothiing this dealership could have done better in handling my purchase experience. Any business is only as good as it's people and this dealer is blessed to have Jessica Madych. She is tenacious, reliable, consistent, honest, extremely educated in the product line, and was dedicated beyond my wildest expectations. There are good sales people, top sales people, and then there are rare folks like Jessica. Jessica worked tirelessly during my purchase which whick took over a week given the out of state requirements, and she worked even harder after the sale. Jessica called me every day during my first week of Mercedes ownership to make sure I was ok and getting use to the cars features knowing I was coming from years of driving Lexus vehicles. She followed up in the morning, evening, and even on her off days to see if there was something I needed. She exceeded all expectations and guaranteed that I will see Jessica first before I ever buy another car in the future. If I didn't live so far away I would hire Jessica in a heart beat to help my business grow. As a person who manages sales people, owns a business, and sold products/services for over a decade I can honestly say that Jessica is a priceless resource for Mercedes of Westwood. Thanks Jessica. Dave D. More

I have been a service customer with Prime Mercedes Westwood for my two previous cars and decided to purchase my new E350 BlueTec here. I was able to drive away the same day with a great car at a very Westwood for my two previous cars and decided to purchase my new E350 BlueTec here. I was able to drive away the same day with a great car at a very good price. Jim Briggs was a pleasure to work with, straightforward and knowledgeable. Looking forward to my next purchase. Paul Alves More

I wanted to buy a 4 seater convertible but was not sure which make and model to pick. I was considering MB CLK350, BMW 330i, and Audi. I was on my way to the BMW dealer when I saw the MB dealer and decided which make and model to pick. I was considering MB CLK350, BMW 330i, and Audi. I was on my way to the BMW dealer when I saw the MB dealer and decided to stop by. Nick Mazzeo introduced himself and was very frindly, curteous, polite and detailed when answering my questions. I was very impressed with his service, I did not feel pressured which is a big "turn off" for me. He was able to show me a 2007 CLK550A which I fell in love with. Before I made a decision I wanted to see the BMW, so I went to the BMW dealer. Lets just say I was not treated well or curteously. That poor experience w/ that specific dealer made it real easy for me to stick with MB. The following day Nick Mazzeo appropiately called and emailed me to offer me more information and to set up a day to bring me the car for a test drive. After driving the CLK550A and after the perfect experience I had with Nick Mazzeo/MB dealer I decided to buy the car. I was very impressed with my overall experience and I will defenitely buy from them again. By the way I love everything about the car (it has been 2 months since I bought it, it drives soooo smoothly?? More