Mercedes-Benz of Westwood

Will was great to work with. My husband and I showed up five minutes after the dealership closed on Saturday night. Will took the time to talk to us and see what we were looking for even though they were c five minutes after the dealership closed on Saturday night. Will took the time to talk to us and see what we were looking for even though they were closed. We made an appointment to come back the next day. Will listened to what we wanted and helped us find the perfect car. He was attentive to us even after the deal. He was flexible and helpful. Definitely go see Will to buy your new car! More

The sales experience was great! Will is very knowledgeable, personable, and easy to work with. The buying process was a breeze, as was the financing, delivery, etc. Will was extremely attentive knowledgeable, personable, and easy to work with. The buying process was a breeze, as was the financing, delivery, etc. Will was extremely attentive in following up, explaining features to me, and making sure I was 100% satisfied with everything. More

My first contact with Prime Motors was very pleasant. A misunderstanding occured with the delivery date however. It took 8 weeks, 4 weeks longer than I wss promised. Disappointing. Additionally the negotia misunderstanding occured with the delivery date however. It took 8 weeks, 4 weeks longer than I wss promised. Disappointing. Additionally the negotiations re the final cost were rather rigid. More

I enjoyed working with Will and highly recommend that you ask for him if you visit the dealership. I first met Will approximately three months before I bought my car. He kept in touch with me and then work ask for him if you visit the dealership. I first met Will approximately three months before I bought my car. He kept in touch with me and then worked hard to secure the car I wanted when I was ready to buy. He was easy to deal with and very knowledgable about the different models and options. His follow through was impressive but not pushy. Overall I had a terrific experience and would definitely work with Will and buy from the dealership again. More

When you drive into the service bay you are greeted and directed to the service desk immediately. The service desk then introduces you to your service advisor to dicuss your auto service. All of the above directed to the service desk immediately. The service desk then introduces you to your service advisor to dicuss your auto service. All of the above is done quickly and professionally. Tyler was excellant in getting corrected my vehicle's tire TPMS issue. I am completely satisfied with his service. More

I bought a 2010 GL 450 from Mercedes Benz of Westwood about a month ago I bought the car and it had a scratch on it so they put touch up paint on it. Never dried the same color and when I asked them the about a month ago I bought the car and it had a scratch on it so they put touch up paint on it. Never dried the same color and when I asked them the whole time they were doing it they said yes it would dry the same color! ya it didn't my nephew could of done a better job painting it. I have brought it in to have them fix which they told me they could..NEVER happened I have been leaving messages since Aug 6th for the manager Chris Palmer never has called back so then I decided to call and ask for the GM his name is Dennis. NEVER returned a call!! This place has got to be the worst I have ever seen for customer service...I would recommend going elsewhere if you want a Mercedes. More

I worked the Ronny Vikstrom and had a very good experience. He was very accommodating, answered all of my questions and was genuinely concerned about my satisfaction with the buying experience. H experience. He was very accommodating, answered all of my questions and was genuinely concerned about my satisfaction with the buying experience. He was engaged and has impressed me more after the sale than during the sale process. He has come in on his mornings off to meet me at the dealership when I picked up my car and once when I dropped it off for an inspection sticker he jumped in the car and expedited the service and got me on my way in less than 30 minutes. He took all the time I needed to introduce me to the features of the car and to personnaly program my phone into the command system. He walk me through the Navigation system and explained how to program my garage door. When I explained to him that I was having trouble with the garage door he emailed me directions. Ronny's commitment to service earned my satisfaction and I am sure he will be there in the future to ensure my satisfaction and repeat business. I am not certain I would have received this attention elsewhere. I haven't with BMW, Lexus and VW (my three previous cars). Ronny has been an excellent representative for MB and the dealership. Chris Eaton More

David is a great guy. Pleasure working with him. Pablo in finance was also very nice and extremely helpful. Overall very professional and a great experience. finance was also very nice and extremely helpful. Overall very professional and a great experience. More

NICK MAZZEO IS A GREAT GUY! I JUST PURCHASED A PRE-OWNED VEHICLE FROM THERE AND HAD A GREAT EXPERIENCE FROM BEGINNING TO END. I HAVE WORKED IN THE AUTO BUSINESS SO I KNOW WHAT TO EXPECT, THEY COULDN'T HAVE VEHICLE FROM THERE AND HAD A GREAT EXPERIENCE FROM BEGINNING TO END. I HAVE WORKED IN THE AUTO BUSINESS SO I KNOW WHAT TO EXPECT, THEY COULDN'T HAVE MADE IT EASIER. NICK DELIVERED THE CAR TO MY HOUSE W/ THE PLATES ON IT & A FULL TANK OF FUEL. IF YOU GO TO MERCEDES OF WESTWOOD, PLEASE ASK FOR NICK. YOU WILL NOT BE DISAPPOINTED! THANK YOU NICK! More

After months of searching online for a car that met my needs I found one at Mercedes of Westwood. I called and made an appointment, they called back to confirm the morning of the appointment. When I arr needs I found one at Mercedes of Westwood. I called and made an appointment, they called back to confirm the morning of the appointment. When I arrived Jessica had the car parked up front and waiting for me. Although it was not a Mercedes she had taken the time to familiarize herself with the features and functions and was able to answer questions and comparisons to "equivalent" Mercedes models. She was not pushy at all during the sales process and simply worked to get a deal that made sense for both myself and the dealership. The trade-in/pick-up of the car was smooth and went as fast as a financial agreement can be expected to take. She has followed up a couple times since then and also arranged appointments for me for some aftermarket work that I wanted performed. I will certainly call her again when I'm ready to go through the process again myself and also plan to start with her and Mercedes of Westwood for my wife's next car in the spring. Jason Beard - Hopedale More