Mercedes-Benz of Westwood

My husband and I planned on purchasing a GLK350 4 matic from this dealership. We thought the price we were offered was on target. Turns out the car we were buying did not have any of the features we thoug from this dealership. We thought the price we were offered was on target. Turns out the car we were buying did not have any of the features we thought we were purchasing. We felt great amount of pressure to purchase add on's like extended warranty on car and tires. Jason Wong the business manager led us to believe that we would have a lot of problems with the Mercedes and buying the extended warranty would be the only way to avoid very costly repairs. We opted out of purchasing the car and lost confidence in the Mercedes Brand. The Sales manager Dennis Wilson was really great and tried to make up for our negative experience. Our confidence in the character of the dealership could not be restored. We went to another dealership, had a fantastic experience, and bought the car from them. Price was not the deciding factor, as both dealerships matched each other in price. The customer service at Herb Chambers in Natick was far superior than prime. High integrity of the Herb Chamber staff is what won our business. More

Had a wonderful experience at Mercedes-Benz of Westwood. I didn't feel pressured into buying something I didn't want, I was helped immediately and given their undivided attention. This was my first purchas I didn't feel pressured into buying something I didn't want, I was helped immediately and given their undivided attention. This was my first purchase and they made it as seamless as possible. Raymond Otudoh was a pleasure to work with. More

I took my 2012 ML350 in for my yearly maintenance in January of 2013. Ever since I got my car back things haven't been the same. I took my car in for Service today because of the following. 1.) Car January of 2013. Ever since I got my car back things haven't been the same. I took my car in for Service today because of the following. 1.) Car has stalled 3 times, since I got it back from service. I brushed it off and thought it was a fluke. 2.) Embrace does not work all the time anymore. I have to shut off the car a few times and start it back up to get it to work. Still not a big deal, it's minor. 3.) Moisture and trigs in my passenger side headlamp assemble. Now this is major, which is what put me over the top and made me decide to bring it in. Come to find out, the caps that are on the back of the headlamp assembly for the low beams are missing. ON BOTH SIDES! Call me crazy, but that is just odd. They were definitely there when I brought it in, because I have not had any issues. I just noticed them this past week, because it has been very rainy here. Because they are missing, it is not covered under factory warranty. No one wants to fess up to how the caps went missing, unless someone stole them. But who would go through the hassle go through the fender, remove a panel, then take the cap? Plus I park my car with the wheel straightened all the time, which makes it nearly impossible to get at it. Now Erwin is telling me that the passenger side fender and bumper do not line up and that it looks like it is been in an accident. He asked me, "Did your roommate or someone use your car and get into an accident and then take it to a body shop to get fixed?" Ummm...no. No one touches my car. Clearly they are pulling straws and trying to divert the cause to something else that is astronomically bizarre. There is salty taste in my mouth, just like the taste of swallowing water when swimming at the beach. More

I suffer from OCD, and Westwood always gives me peace of mind. I also love both our C280 4 Matic & E350 4 Matic. Although our cars live at the same address, one is low mileage the other high mileage. Dea mind. I also love both our C280 4 Matic & E350 4 Matic. Although our cars live at the same address, one is low mileage the other high mileage. Dealers love the high mileage one because you need to replace everything every week. Westwood Mercedes stood out to me because they truly don't push stuff you don't need. Both our cars are on a Service Plan tailored to the needs of how each car lives. I receive outstanding Service, and truly feel apart of a family. They always give me a complete diagnostic of how the car is, and what may be coming down the road. I get complete value, and feel great paying my bill every time. More

Getting a car repaired can be stressful, John Pope and Tyler Black make that process so easy and so accommodating. From the ease of scheduling, to the updates given during the repair process, I am very h Tyler Black make that process so easy and so accommodating. From the ease of scheduling, to the updates given during the repair process, I am very happy to have my car serviced at Mercedes Benz of Westwood. They always go above and beyond, and I appreciate the effort and professionalism. Recently I hit a pothole and damaged my tire, they got me in the next day, and that helped me a ton given my busy schedule. More

We dealt with Tyler Black in the service department for an inspection and license plate installation on our Mercedes. Since we are new to the state, we needed this done. Tyler was extremely helpful and k an inspection and license plate installation on our Mercedes. Since we are new to the state, we needed this done. Tyler was extremely helpful and knowledgable and quite frankly provided the best service we have ever experienced in a car dealership. I am also not someone who praises people for simply doing their job. Tyler went above and above and deserves the recognition. More

Thanking Oksana for being patient with us. She was very friendly and, I recommend this dealer and ,recommend Oksana. She is a high 10!! I had been a costumer for Lexus for years , but I dont like the ins friendly and, I recommend this dealer and ,recommend Oksana. She is a high 10!! I had been a costumer for Lexus for years , but I dont like the inside of the new RX350, so I went to Mercedes to compare the SUV. No comparation, Oksana was right, I LOVE my new ML350 Mercedes Benz. Plus this dealership didn't want to loose me as a costumer. You have me now. No more Lexus. What a difference in cars. Thank you More

It was a great experience. Ronny Vikstrom is very knowledgeable, personable, and easy to work with. He spent a lot of time with us and we never felt rushed. I would recommend Ronnie and this dealers knowledgeable, personable, and easy to work with. He spent a lot of time with us and we never felt rushed. I would recommend Ronnie and this dealership to everyone. More

1 of the best auto purchasing experiences I've had. No pressure, knowledgable, friendly and delivered a nice product....and i'm tough to sell to. No pressure, knowledgable, friendly and delivered a nice product....and i'm tough to sell to. More

Will was a great help and is an asset to his profession. Very knowledgeable and helpful in every way. He worked very hard to get me the deal I wanted Very knowledgeable and helpful in every way. He worked very hard to get me the deal I wanted More