Mercedes-Benz of Westwood

Mercedes C 250 coupe, 2013. Hi my name is Matthieu Delisme I bought a Mercedes C250 coupe 2013 last week Feb. 26, 2015. The experience was excellent in addition I had a very good Hi my name is Matthieu Delisme I bought a Mercedes C250 coupe 2013 last week Feb. 26, 2015. The experience was excellent in addition I had a very good experience Salesperson Raymond Otudoh, he is very knowledgeable about Mercedes and very professional, Jason Wong the Business manager very good also and How about TRISHA WINSKI? the finance director she is unbelievable very professional, she is a good listener and she goes over and beyond to make a customer Happy and to keep him for life, especially in the circumstances that I was. I will definitely refer people to MERCEDES BENZ OF WESTWOOD GOOD JOB GOD BLESS! Matthieu Delisme 617-2725380 mdelisme@comcast.net More

Good experience with MB of Westwood The salesman I used at MB of Boston, Thomas Parker, had recently switched to MB of Westwood, and I was happy to follow him there to work on a new deal The salesman I used at MB of Boston, Thomas Parker, had recently switched to MB of Westwood, and I was happy to follow him there to work on a new deal. The negotiations, transaction and sale were easy and stress-free. Follow-up after purchase has been great. I will definitely use Thomas and MB of Westwood again for future car purchases. More

Thomas Parker. I bought a 2012 C300 last week. I love the car and the price was right!! Thomas Parker was an outstanding salesman who went above and beyond. I will p I bought a 2012 C300 last week. I love the car and the price was right!! Thomas Parker was an outstanding salesman who went above and beyond. I will purchase my next Mercedes from this dealership. More

JunePurchase My husband and I purchased a car with Mercedes-Benz of Westwood a couple of days ago. The sales person was friendly and easy to deal with. However, My husband and I purchased a car with Mercedes-Benz of Westwood a couple of days ago. The sales person was friendly and easy to deal with. However, when it comes to the finance person (or the person you close the deal with), he was very pushy and wanted you to sign everything he puts in front of you. He tried to sell us a lot of service products such as restoration/ding protection, tire, extended warranty, etc. He spoke very fast and when you ask for written description of these items, he does not provide any and repeated his description very quickly. He kept shuffling papers in front of my husband to sign. There are many limitations and conditions on these service products (e.g., not protected if the damage is caused by an acorn). Generally, these service products are not provided by Mercedes and there a lot of fine prints! Some of his oral descriptions (e.g., lifetime warranty etc.) do not match what the service contract says! Beware! Read everything you sign, especially the back. Further, when it comes to the purchase contract, the clause for the liquidation damage is unconscionable. It essentially indicates that it would take your “deposit” which is the same amount as your down payment if you breach the contract, e.g., when you do not want go through the sale after signing the contract. I refused to sign the liquidate damage part and finance person got really annoyed and asked his manager to come in. When I indicated that I want to think about the whole purchase further, they backed down. In the end, I did not initial the liquated damage clause and signed with the note indicated that we agreed that the liquidated damage clause does not apply. Be very careful with everything you sign or initial. Ask for a copy of everything in the folder they keep, including any worksheets. More

A Truly Outstanding Experience! I was looking for a certified pre-owned Mercedes, and visited with multiple dealerships in the area. I'm highly particular about the colors and condit I was looking for a certified pre-owned Mercedes, and visited with multiple dealerships in the area. I'm highly particular about the colors and condition of my cars, and knew it wasn't going to be easy to find the perfect car. When I first arrived at Mercedes-Benz of Westwood, I was immediately greeted by Samir as I looked at their vast selection of pre-owned cars. His knowledge of the cars and inventory is very impressive, but most importantly, Samir listened to my concerns, and addressed them perfectly. He was incredibly patient as we test-drove several cars, and did a great job pointing out all the features and benefits of each one. After an afternoon of test-driving, I just needed a little time to consider my options. There was no pressure at anytime to "buy now", and Samir did an incredible job following-up with me as I pondered my choices. On my second visit to the dealership, later the same week, Samir found an even more impressive car for me to see, that had just arrived off-lease. Sure enough, the colors and condition were absolutely perfect. There were no games during the negotiation process, and they gave me a fair value for my trade-in. Trisha in finance was also incredible. The process was quick and painless, and she expedited the paperwork and registration very quickly. Like Samir, she is also a very experienced professional, who is kind, caring, and honest. She made what is typically a stressful and nerve-racking experience to be fast, fun, and even enjoyable! I'm rarely a person who writes reviews, but my experience at Mercedes-Benz of Westwood has been nothing short of truly outstanding. If you're looking for a new or CPO Mercedes, I'd definitely suggest getting in touch with Samir. He's the most professional person I've ever had the experience of working with at a dealership; and most importantly, he listens to your needs, and addresses them 100%. A big "thank you" to Samir, Trisha, and the whole team at Westwood for making this an incredible car-buying experience! More

Great Experience I went to this dealership to custom order a CLA and I was assigned to Vincenzo Pintone. He is by far the best car salesmen I have ever dealt with. He I went to this dealership to custom order a CLA and I was assigned to Vincenzo Pintone. He is by far the best car salesmen I have ever dealt with. He is great and friendly. And he went out of his way to show me the features of the car that I m purchasing. He made the car shopping fun and enjoyable. More

My interaction with this dealership was the worst customer service experience of my entire life. I dealt with a very rude salesperson by the name Chris Essor. His behavior towards me could only be de customer service experience of my entire life. I dealt with a very rude salesperson by the name Chris Essor. His behavior towards me could only be described as indifference and nonchalant. I must confess that after notifying his superiors of my encounter, they tried a great deal to regain my trust and confidence in their dealership but the damage had already been done. More

I purchased a new E350 coupe back in May of 2013. I was pleased that they were able to prep the car for delivery the very same day. Additionally, I was pleased that I was able to get the dealership to quo pleased that they were able to prep the car for delivery the very same day. Additionally, I was pleased that I was able to get the dealership to quote me a very competitive price through email, which saved me from the usual "come on down" shenanigans. I think buying a car should be a succinct process, and that's exactly what happened at MB Westwood. More

I purchased a 2005 MB SL 500 convertible in June of this year from MB of Westwood. The car had approximately 48,500 miles on it at time of purchase. After driving the car 4 months and about 4,000 additional year from MB of Westwood. The car had approximately 48,500 miles on it at time of purchase. After driving the car 4 months and about 4,000 additional miles I began to experience transmission issues to the point where I coild no longer drive the car. Because I live 30 miles from the dealership I towed it to a local MB dealership. After 3 weeks it was determined the car needed $4,800 in transmission repair work. I authorized the work and I contacted MB of Westwood to ask for some help with this expense because I only owned the car 4 months and only put 4,000 miles on it. Though I never expected them to pay for repairs I was expecting some reasonable relief from that dealership. I was and I am shocked that the answer was a very quick no. In addition I was told that I knew I had purchased a car that was not certified due to its age. Needless to say with the MB reputation I was very surprised at this response. Though my experience with the salesman was good I would defintely not recommend MB of Westwood to anyone for purchase of a new or used vehicle. When you spend the kind of money for a car like this I dont think it unreasonable to expect reasonable consideration in a situation like mine. This is just another example of being sure you do your homework and look at these reviews before purchase. MB of Westwood has not earned my respect and should get yours either. For anyone interested in further information call me at (978) 473-1600 More

Vinny took great care of me in my purchase of my R350. He is honest, likable and has great customer service skills. He made the overall buying experience pleasant and hassle-free. I will certainly recom He is honest, likable and has great customer service skills. He made the overall buying experience pleasant and hassle-free. I will certainly recommend him to my friends and family in the market for Mercedes-Benz vehicles in the future. More