Mercedes-Benz of Westwood

Great Purchasing Experience The Sales Rep (Jeff Ravelo) was very helpful and straight forward. Chris Sanner, Sales Manager worked very hard to get the lease deal I wanted on my The Sales Rep (Jeff Ravelo) was very helpful and straight forward. Chris Sanner, Sales Manager worked very hard to get the lease deal I wanted on my New 2016 Mercedes E350. Very honest and helpful staff. More

Returned 500SL dirty after service I've bought almost 2 dozen cars from this dealership and it's former Clair Mercedes. This time I brought in a year old SL 500 with 2000 miles for a " I've bought almost 2 dozen cars from this dealership and it's former Clair Mercedes. This time I brought in a year old SL 500 with 2000 miles for a " B" checkup. When I returned to pick up the car I never saw my service rep and found the car dirty, including dirty rags on the passenger seat. I think it's time they understood there are other dealerships in the area and I'll bet THEY don't return customers cars in this condition! More

One more Prime dealer who lowballs you on the trade-in I recently went to MB of Westwood shopping for a CLS63 vs an E63 AMG. The SA Quan Dao in his introduction boasted about their transparency. I drove I recently went to MB of Westwood shopping for a CLS63 vs an E63 AMG. The SA Quan Dao in his introduction boasted about their transparency. I drove both vehicles, the SA was very courteous and did take the time to show me all the features of the vehicle. However they kept delaying the disclosure of the trade-in allowance of the vehicle I brought to trade in presumably to butter me up to see if I would bite on their ripoff offer and after asking 3 times they finally disclosed what resulted in hindsight to be a intelligence-insulting lowball that made the whole deal crumble. I had gone to Prime Porsche in the past and had a similar experience where their trade in offer was way below what dealers in the same market area were willing to pay (about 15-20% less with Porsche), which leads me to conclude the issue of lowball trade in allowance is specific to Prime. They tried to justify by saying they use autotrader, which is a lot of BS, since their offer is not even competitive with the dealers near them. They offered me 10K less (or 25% less) on my trade in than a dealer about 20 miles from them offered me without haggling. Taking the time to show you the cars and trying to justify an unrealistically low trade in value made me feel they were out to rip me off, which I corroborated when I was able to get a completely different trade in allowance on a dealer in the same market area. If you are dealing with them or any other Prime dealer and have a trade in, beware, with so many other dealers in the area I would strongly suggest you shop around because after two experiences with Prime where they were so far off on the trade ins I have to conclude this was not an isolated incident and part of their business practices. I have bought 4 Mercedes, 5 BMW's, and three Porsches in the last 10 years, all new, and they will not be seeing me again because of their penny wise/dollar fool approach. I ended up buying two vehicles, an E63 AMG and a CLA beater after being offered a competitive trade in allowance and new vehicle price lower than MB of Westwood from a nearby competitor. More

Mercedes C 250 coupe, 2013. Hi my name is Matthieu Delisme I bought a Mercedes C250 coupe 2013 last week Feb. 26, 2015. The experience was excellent in addition I had a very good Hi my name is Matthieu Delisme I bought a Mercedes C250 coupe 2013 last week Feb. 26, 2015. The experience was excellent in addition I had a very good experience Salesperson Raymond Otudoh, he is very knowledgeable about Mercedes and very professional, Jason Wong the Business manager very good also and How about TRISHA WINSKI? the finance director she is unbelievable very professional, she is a good listener and she goes over and beyond to make a customer Happy and to keep him for life, especially in the circumstances that I was. I will definitely refer people to MERCEDES BENZ OF WESTWOOD GOOD JOB GOD BLESS! Matthieu Delisme 617-2725380 mdelisme@comcast.net More

Good experience with MB of Westwood The salesman I used at MB of Boston, Thomas Parker, had recently switched to MB of Westwood, and I was happy to follow him there to work on a new deal The salesman I used at MB of Boston, Thomas Parker, had recently switched to MB of Westwood, and I was happy to follow him there to work on a new deal. The negotiations, transaction and sale were easy and stress-free. Follow-up after purchase has been great. I will definitely use Thomas and MB of Westwood again for future car purchases. More

Thomas Parker. I bought a 2012 C300 last week. I love the car and the price was right!! Thomas Parker was an outstanding salesman who went above and beyond. I will p I bought a 2012 C300 last week. I love the car and the price was right!! Thomas Parker was an outstanding salesman who went above and beyond. I will purchase my next Mercedes from this dealership. More

JunePurchase My husband and I purchased a car with Mercedes-Benz of Westwood a couple of days ago. The sales person was friendly and easy to deal with. However, My husband and I purchased a car with Mercedes-Benz of Westwood a couple of days ago. The sales person was friendly and easy to deal with. However, when it comes to the finance person (or the person you close the deal with), he was very pushy and wanted you to sign everything he puts in front of you. He tried to sell us a lot of service products such as restoration/ding protection, tire, extended warranty, etc. He spoke very fast and when you ask for written description of these items, he does not provide any and repeated his description very quickly. He kept shuffling papers in front of my husband to sign. There are many limitations and conditions on these service products (e.g., not protected if the damage is caused by an acorn). Generally, these service products are not provided by Mercedes and there a lot of fine prints! Some of his oral descriptions (e.g., lifetime warranty etc.) do not match what the service contract says! Beware! Read everything you sign, especially the back. Further, when it comes to the purchase contract, the clause for the liquidation damage is unconscionable. It essentially indicates that it would take your “deposit” which is the same amount as your down payment if you breach the contract, e.g., when you do not want go through the sale after signing the contract. I refused to sign the liquidate damage part and finance person got really annoyed and asked his manager to come in. When I indicated that I want to think about the whole purchase further, they backed down. In the end, I did not initial the liquated damage clause and signed with the note indicated that we agreed that the liquidated damage clause does not apply. Be very careful with everything you sign or initial. Ask for a copy of everything in the folder they keep, including any worksheets. More

A Truly Outstanding Experience! I was looking for a certified pre-owned Mercedes, and visited with multiple dealerships in the area. I'm highly particular about the colors and condit I was looking for a certified pre-owned Mercedes, and visited with multiple dealerships in the area. I'm highly particular about the colors and condition of my cars, and knew it wasn't going to be easy to find the perfect car. When I first arrived at Mercedes-Benz of Westwood, I was immediately greeted by Samir as I looked at their vast selection of pre-owned cars. His knowledge of the cars and inventory is very impressive, but most importantly, Samir listened to my concerns, and addressed them perfectly. He was incredibly patient as we test-drove several cars, and did a great job pointing out all the features and benefits of each one. After an afternoon of test-driving, I just needed a little time to consider my options. There was no pressure at anytime to "buy now", and Samir did an incredible job following-up with me as I pondered my choices. On my second visit to the dealership, later the same week, Samir found an even more impressive car for me to see, that had just arrived off-lease. Sure enough, the colors and condition were absolutely perfect. There were no games during the negotiation process, and they gave me a fair value for my trade-in. Trisha in finance was also incredible. The process was quick and painless, and she expedited the paperwork and registration very quickly. Like Samir, she is also a very experienced professional, who is kind, caring, and honest. She made what is typically a stressful and nerve-racking experience to be fast, fun, and even enjoyable! I'm rarely a person who writes reviews, but my experience at Mercedes-Benz of Westwood has been nothing short of truly outstanding. If you're looking for a new or CPO Mercedes, I'd definitely suggest getting in touch with Samir. He's the most professional person I've ever had the experience of working with at a dealership; and most importantly, he listens to your needs, and addresses them 100%. A big "thank you" to Samir, Trisha, and the whole team at Westwood for making this an incredible car-buying experience! More

Great Experience I went to this dealership to custom order a CLA and I was assigned to Vincenzo Pintone. He is by far the best car salesmen I have ever dealt with. He I went to this dealership to custom order a CLA and I was assigned to Vincenzo Pintone. He is by far the best car salesmen I have ever dealt with. He is great and friendly. And he went out of his way to show me the features of the car that I m purchasing. He made the car shopping fun and enjoyable. More

My interaction with this dealership was the worst customer service experience of my entire life. I dealt with a very rude salesperson by the name Chris Essor. His behavior towards me could only be de customer service experience of my entire life. I dealt with a very rude salesperson by the name Chris Essor. His behavior towards me could only be described as indifference and nonchalant. I must confess that after notifying his superiors of my encounter, they tried a great deal to regain my trust and confidence in their dealership but the damage had already been done. More