Mercedes-Benz of Westwood

Great experience I worked with Chris Essor. Very professional and knowledgeable. I will refer this dealership specifically because of the experience I had working with I worked with Chris Essor. Very professional and knowledgeable. I will refer this dealership specifically because of the experience I had working with Chris. He's a great sales person. More

Buying experience It was my first time buying a car I was a little nervous being alone and all not knowing much about cars, I knew what kind of car I was looking for a It was my first time buying a car I was a little nervous being alone and all not knowing much about cars, I knew what kind of car I was looking for a C-class .A salesman by the name of Chris Essor came to assist me he was very patient and friendly. He made sure I left out a happy customer and I was. Thank you Chris Essor. More

WHAT AN EXPERIENCE! I had to write about my experience @ Mercedes of Westwood,. EVERYBODY was so kind, courteous, and above and beyond friendly. My salesman: Tom Parke I had to write about my experience @ Mercedes of Westwood,. EVERYBODY was so kind, courteous, and above and beyond friendly. My salesman: Tom Parker, was extremely knowledgeable, patient and dedicated. I was never rushed into making a decision. Not even when a new customer walked into the dealership. I absolutely LOVE my new to me 2014 GLK but the service is what sealed the deal. from my Salesman to the Business Manager all the way to the General Manager. The service after the sale is what blew my mind. I received calls asking if I had any questions or concerns and if there was anything that they could do to make me happy/happier. Truth is, I am and was very happy with the entire experience. If and when my friends or family are looking for a new car I will refer them to Mercedes of Westwood and I would highly recommend Tom Parker. He will be the well dressed knowledgeable, salesman ready to assist. Thank you all for such a pleasant experience that I will never forget! Robin More

Purchased pre-owned E-class Purchased a pre-owned vehicle from Thomas Parker. Thomas was great to deal with. I am very happy with my car. He was generous to throw in free weat Purchased a pre-owned vehicle from Thomas Parker. Thomas was great to deal with. I am very happy with my car. He was generous to throw in free weather mats for the car because he had them at home from one of his other vehicles. Thomas was sick during the time I was supposed to pick up the vehicle, but still made sure to handle my title, registration, etc and came in to deliver the car to me. He has been responsive to me if I have had any questions about the car after purchasing. More

Terrible car buying experience Have attempted to buy a Mercedes here 2X now, and I won't waste time again. I presently own my fifth Mercedes, so clearly I am in the market and love Have attempted to buy a Mercedes here 2X now, and I won't waste time again. I presently own my fifth Mercedes, so clearly I am in the market and love the brand. Thomas Parker from sales attempted to help us, told us we were "too big" for the GLA, and after some discussion we put money down on an ML. We later found out the ML had a title issue and we would have had to use a loaner until that was sorted out. I got a better deal down the road, a one year younger ML with AMG sport features with less mileage and the same price. This is where it got sticky: I couldn't easily get my $1,500 deposit back, although was charged they had to cut me a check. On the third day of waiting I was yelled at by a manager saying "You broke the deal! I told you I would call when it was ready." I requested a call from the GM Dennis, but that never happened. I ended up being sent to Honda dealership three towns away for the check. The experience was disturbing and hostile. Clearly the respect level isn't there for customers, whether actual or potential. Service here is good, I will continue to get my vehicles serviced here that I buy elsewhere. More

Purchased Certified Pre-Owned Mercedes with Frame Damage BUYER BE AWARE Absolutely the WORST experience I have ever had with a car dealership. I purchased a "Certified Pre-Owned" Mercedes from Mercedes-Benz BUYER BE AWARE Absolutely the WORST experience I have ever had with a car dealership. I purchased a "Certified Pre-Owned" Mercedes from Mercedes-Benz of Westwood and later found out the automobile was involved in a car accident and sustained frame damage. Furthermore, the car was fixed in their collision center and re-conditioned for resale at their facility in Westwood. None of this was disclosed at the time of purchase and was later found out when a CarFax was run on the car when I was trying to trade-in at another dealership. I spent alot of time at Mercedes-Benz of Westwood to reconcile this matter and they have been less than accommodating. Most of my conversations took place with the general manager (GM) and the sales manager. I am now in litigation with Mercedes-Benz of Westwood for consumer fraud to right this wrong as they sold me a vehicle that was supposed to be "Certified Pre-Owned" (NO FRAME DAMAGE is well documented in the CPO definition). Please do yourself a favor and do not purchase a vehicle from them as they are not operating on a trustworthy level including operating within the limits of the consumer protection laws of MA. The only reason they get a one star rating is because YELP wont let me post my review unless it is rated. -Concerned Consumer More

Unbelievably bad I am the type of person who will be very loyal to the dealer if they are good to me. I am the type of person who can purchase multiple cars at a time I am the type of person who will be very loyal to the dealer if they are good to me. I am the type of person who can purchase multiple cars at a time after knowing the fact that the dealer does truly in fact care for me. Sadly, this dealer hasn't done that. The salesman I dealt with was rude. He kept on making up reasons for why he couldn't do something. And when I was interested in purchasing my vehicle, he did not seem interested. I would not come to this dealer again and I would not recommend this dealer to anyone. Now I am thinking of purchasing a brand new S class and boy am I avoiding this dealership. More

Great Purchasing Experience The Sales Rep (Jeff Ravelo) was very helpful and straight forward. Chris Sanner, Sales Manager worked very hard to get the lease deal I wanted on my The Sales Rep (Jeff Ravelo) was very helpful and straight forward. Chris Sanner, Sales Manager worked very hard to get the lease deal I wanted on my New 2016 Mercedes E350. Very honest and helpful staff. More

Returned 500SL dirty after service I've bought almost 2 dozen cars from this dealership and it's former Clair Mercedes. This time I brought in a year old SL 500 with 2000 miles for a " I've bought almost 2 dozen cars from this dealership and it's former Clair Mercedes. This time I brought in a year old SL 500 with 2000 miles for a " B" checkup. When I returned to pick up the car I never saw my service rep and found the car dirty, including dirty rags on the passenger seat. I think it's time they understood there are other dealerships in the area and I'll bet THEY don't return customers cars in this condition! More

One more Prime dealer who lowballs you on the trade-in I recently went to MB of Westwood shopping for a CLS63 vs an E63 AMG. The SA Quan Dao in his introduction boasted about their transparency. I drove I recently went to MB of Westwood shopping for a CLS63 vs an E63 AMG. The SA Quan Dao in his introduction boasted about their transparency. I drove both vehicles, the SA was very courteous and did take the time to show me all the features of the vehicle. However they kept delaying the disclosure of the trade-in allowance of the vehicle I brought to trade in presumably to butter me up to see if I would bite on their ripoff offer and after asking 3 times they finally disclosed what resulted in hindsight to be a intelligence-insulting lowball that made the whole deal crumble. I had gone to Prime Porsche in the past and had a similar experience where their trade in offer was way below what dealers in the same market area were willing to pay (about 15-20% less with Porsche), which leads me to conclude the issue of lowball trade in allowance is specific to Prime. They tried to justify by saying they use autotrader, which is a lot of BS, since their offer is not even competitive with the dealers near them. They offered me 10K less (or 25% less) on my trade in than a dealer about 20 miles from them offered me without haggling. Taking the time to show you the cars and trying to justify an unrealistically low trade in value made me feel they were out to rip me off, which I corroborated when I was able to get a completely different trade in allowance on a dealer in the same market area. If you are dealing with them or any other Prime dealer and have a trade in, beware, with so many other dealers in the area I would strongly suggest you shop around because after two experiences with Prime where they were so far off on the trade ins I have to conclude this was not an isolated incident and part of their business practices. I have bought 4 Mercedes, 5 BMW's, and three Porsches in the last 10 years, all new, and they will not be seeing me again because of their penny wise/dollar fool approach. I ended up buying two vehicles, an E63 AMG and a CLA beater after being offered a competitive trade in allowance and new vehicle price lower than MB of Westwood from a nearby competitor. More