Mercedes-Benz of Westwood

Excellent experience, highly recommended! Purchased a C300 from Roger Alexandre, and had a truly impressive experience. Roger is very knowledgeable about the inventory, and took the time to sh Purchased a C300 from Roger Alexandre, and had a truly impressive experience. Roger is very knowledgeable about the inventory, and took the time to show us several different cars that were available. At no point was there any pressure, and the entire sales experience was very organized and professional. Vincent Meucci (sales manager) and Robert Leaver (business manager) were also excellent, answered all of my questions and concerns, and made the entire purchasing process seamless and stress-free. This is the 2nd Mercedes I've purchased from this dealer, and have only had truly exceptional experiences. Great coffee, too! More

Great business transactions! - Eleanor B. 😊 I have just purchased my 2017 Mercedes Benz with the very impressive assistance of Thanh Nguyen! He is an awesome Sales Associate! My husband is int I have just purchased my 2017 Mercedes Benz with the very impressive assistance of Thanh Nguyen! He is an awesome Sales Associate! My husband is interested in purchasing a Mercedes Benz as well; and he would also like to have Thanh Nguyen assist him! Thanks Thanh! 👍👍 More

Great Experience I have never purchased a vehicle from Mercedes-Benz of Westwood before. I had an amazing experience all around. I worked directly with KC and he was I have never purchased a vehicle from Mercedes-Benz of Westwood before. I had an amazing experience all around. I worked directly with KC and he was able to show me several vehicles that matched my needs/wants. He went into detail and was genuine and passionate about the brand. I also got to meet with Thomas Parker, KC's manager. Everyone was such a great help. More

Genuine Help I worked with Pat and was blown away by his professionalism. I got the sincere feeling that he really cared about my needs throughout the car buying p I worked with Pat and was blown away by his professionalism. I got the sincere feeling that he really cared about my needs throughout the car buying process. I will definitely be referring all family and friends interested in buying a Mercedes Benz to your dealership in a very large part because of the care he took in working with me. Can't thank you guys enough! I love my car. Thanks, Mike More

Superb Treatment I have both bought and leased several cars from the dealership. Mr. Thomas Parker helped me the first time around, but has since been promoted. But th I have both bought and leased several cars from the dealership. Mr. Thomas Parker helped me the first time around, but has since been promoted. But that didn't stop him from assisting me in the newest purchase. Most recently, I bought another C Class and Mr. Parker introduced me to another sales person, Steve Avelino, who was so easy to deal with. He was professional and personable, two traits I admire. All went very smoothly. Josh in Finance performed his tasks in a timely manner. I felt that my business was appreciated. More

Great experience I had been looking for a used MB GL450 & found mine here. This was our first experience with this MB dealership. We've worked with a couple of others I had been looking for a used MB GL450 & found mine here. This was our first experience with this MB dealership. We've worked with a couple of others in the area and will definitely go back. Ray & Tom gave me space to make a decision & were extremely helpful in expediting the process once we made our decision. Bridget Bejarano, the business manager, was also a pleasure to work with. Overall, a great experience. Thank you! More

Luxury wheels ruined. Not once but twice. I came in for service to Mercedes of Westwood. I asked that my car not be washed, to avoid damage to my aftermarket aluminium alloy with chrome lip ri I came in for service to Mercedes of Westwood. I asked that my car not be washed, to avoid damage to my aftermarket aluminium alloy with chrome lip rims. I was told by the manager of the rim store where I bought my $2,200 wheel and tire package by mouth and in writing to not wash these wheels in a drive through car wash, to avoid damage to the wheels finish caused by cleaning agents and brushes or cloth found in these type of car washes. This information was reiterated to my service advisor and I asked for my Mercedes to not be washed. My wish was not granted and in turn my brand new rims are now permanently damaged. I spoke to the service manager and we came to an agreement that my wheels would be repaired and scratches to my hood, roof, and decklid would be buffed. I had some minimal almost invisible dents, on three of my rims, which were replaced upon returning for repairs, promised by management. When I returned to the dealership my vehicle was again put through their car wash after being promised my car would be washed by hand. A total of seven luxury wheels were ruined by this dealership and except for the promise of removing scratches with a buffer, nothing was done about my wheels even after talking with the general manager. I highly recommend Mercedes owners stay away from this dealership. They intentionally ran my car through their car wash to match the original damage that was done. They are supposed to be professionals not scam artists. My approval of almost $2000.00 for what was basically a tuneup didn't earn me enough respect as a customer, nor did they respect my property. I feel discriminated and am very hurt and bothered by what these people did. I am a 70 year old woman and worked for many years to buy this vehicle. And so have my children who gave me these wheels as a retirement gift. I apoligize for having it come to this, but nobody deserves to have done to them what Mercedes of Westwood did to me. More

"Fantastic buying experience & excellence services Wilson" We recently bought a GLC from MB Westwood workng with Wilson Sanon. He was helpful, honest, took all the time we needed, responsive, good with follow We recently bought a GLC from MB Westwood workng with Wilson Sanon. He was helpful, honest, took all the time we needed, responsive, good with followup and went above and beyond in several ways. He made our buying experience thoroughly enjoyable - he is a pleasure to work with,we will highly recommend him to new buyers! More

Upgraded from a BMW to a Mercedes-Benz Samir Masiha from Mercedes-Benz of Westwood was the best salesman I've ever dealt with. He was very professional, friendly, and informative when I was Samir Masiha from Mercedes-Benz of Westwood was the best salesman I've ever dealt with. He was very professional, friendly, and informative when I was picking out my car. Would recommend to anyone looking for a place to purchase a Mercedes. More

Great Team - Great Price Sam Peterkin at Mercedes-Benz of Westwood is an excellent sales consultant and I would highly recommend working with him. Informative but not pushy, S Sam Peterkin at Mercedes-Benz of Westwood is an excellent sales consultant and I would highly recommend working with him. Informative but not pushy, Sam was very attentive and I never felt that he was trying to over sell me on a feature, color or model. It was clear that the entire team was dedicated to maintaining the loyalty of a return customer (I was trading in my 2012 C300) and committed to going the extra mile to ensure I was satisfied with my purchase (features and price point!). Sam and Shawn worked with me to find options that fit my preferences and requirements (the list was long) and found me the perfect car in my budget. I’m truly grateful to this team who stayed after-hours to close the deal on my 2016 GLA 250 so I could pick up the car the very next day. Jason was extremely well-organized in processing the financial/business matters with whip-fast efficiency. Jerry was also very kind to ensure my entire experience went well when I picked up my car by checking in with me personally before I left - I have to say that the wine gift was an excellent final touch to an already great experience. More