Mercedes-Benz of Westwood

Excellent service done quickly Mercedes Benz of Westwood has an excellent customer service policy. I was treated like someone special from the moment I arrived for service. I was Mercedes Benz of Westwood has an excellent customer service policy. I was treated like someone special from the moment I arrived for service. I was greeted in the carport and directed to my service advisor promptly. He went over my service request and gave me a voucher for a sandwich and drink at their cafe. The service took approximately two hours. They even cleaned my car inside and out! My service advisor came to the lounge area with my key to inform me my repair was completed. I recommend this dealership for service because they do their best with my busy schedule in mind. More

Disappointed People are very nice and professional and I love the loner car. However, the whole reason I took my car in was not addressed. The staff could not loca People are very nice and professional and I love the loner car. However, the whole reason I took my car in was not addressed. The staff could not locate the noise I am hearing. The minute I got the car back I could clearly hear it. It is consistent and ALWAYS occurs when the car is moving. I truly can’t understand why the team could not hear it? Additionally, they didn’t change the oil. I forgot to ask them to, but it was way over due. So I had to get the oil changed separately and now I have to bring the car again due to address the noise. So overall not too happy. But the work that was done was done well. More

Excellent Service Very pleased with the service - the team is very professional and focused on customer service . My adviser Eneio is a joy to work with. I am very happ Very pleased with the service - the team is very professional and focused on customer service . My adviser Eneio is a joy to work with. I am very happy with the work the team put together and go out of the way to address all my concerns . There is no unnecessary on sell of service . Thank you team . More

Amazing service! Great experience -everyoneis so friendly and waiting for service is very comfortable! Work done in a timely manner. Nice to have the cafe and TV to wa Great experience -everyoneis so friendly and waiting for service is very comfortable! Work done in a timely manner. Nice to have the cafe and TV to watch! More

Outstanding Customer Service! Excellent customer service skills. Friendly, knowledgeable, and patient! Both Tim and Robert worked hard to get me into the vehicle I wanted. Lookin Excellent customer service skills. Friendly, knowledgeable, and patient! Both Tim and Robert worked hard to get me into the vehicle I wanted. Looking forward to working with them in the future! I’ll definitely go back to MB of Westwood! More

Great experience. This was our third experience buying a Benz, our first with Westwood, and a very positive one. Thomas Parker gave us the space and time I needed to This was our third experience buying a Benz, our first with Westwood, and a very positive one. Thomas Parker gave us the space and time I needed to decide between my two final picks. He answered all my texts promptly and didn’t make me feel as if I was a pest. When I made my choice he quickly got the ball rolling to get it set for me. Very professional but personable throughout. He even came in on his day off to help me. I highly recommend Thomas and will pass that on to anyone I know in the market for a Benz. More

Sales I spent 2 hours, worked out my deal, only to be verbally pummeled by the sales manager who tried to come in and strong arm me. He was very aggressive I spent 2 hours, worked out my deal, only to be verbally pummeled by the sales manager who tried to come in and strong arm me. He was very aggressive, rude and he got caught in a lie. I would NEVER give this dealership my hard earned money. If you are female financing/buying alone, they will talk to you like you are an idiot and try to take advantage. Luckily for me I'm not an idiot, did not accept this appalling behavior and left without buying. I was then chased out by the sales person to try and fix this while he played dumb as to what just happened. It was so obviously a set up to try and get more money out of me after making a deal and they thought I would be intimidated and fall in line. If 1 person reads this and thinks twice about going, I've done my job. In some way I'm glad it happened because the next dealership I go into will give me what I want or I'll walk out. More

Scam - Fraudulent / No Ethics Practice Unfortunately, I have to spend three visits with this low ethics people until they get me with the "finance manager" (after waiting for 1:30 hours) - Unfortunately, I have to spend three visits with this low ethics people until they get me with the "finance manager" (after waiting for 1:30 hours) - Once in the room with the finance person, I discover that not all the negotiation points were honored. The worst part is a different dealer told me that they were going to do this. They said it happens all the time with Prime and I did not believe them…. They were TRUE!! I can't believe Mercedes Benz has for dealership this low ethics vendor. More

Worst Experience. Overpriced. Complete rip-off!! I recently got my MB S430 serviced at this car dealer. My service advisor, Alfred Erdos, was more like sleazy car salesman than a s Complete rip-off!! I recently got my MB S430 serviced at this car dealer. My service advisor, Alfred Erdos, was more like sleazy car salesman than a service advisor. First he overcharged with for a diagnostic service. Then he gave me an inflated cost estimate of $2600 for replacing the ignition module. And he made excuses whenever I asked for detailed explanation of price or estimate. Throughout the experience I felt like I was being taken for a ride and getting charged for unnecessary service or repair. Stay away from this car dealer. Or at least avoid Afred Erdos if you decide to service your vehicle at this dealership. More

Excellent experience, highly recommended! Purchased a C300 from Roger Alexandre, and had a truly impressive experience. Roger is very knowledgeable about the inventory, and took the time to sh Purchased a C300 from Roger Alexandre, and had a truly impressive experience. Roger is very knowledgeable about the inventory, and took the time to show us several different cars that were available. At no point was there any pressure, and the entire sales experience was very organized and professional. Vincent Meucci (sales manager) and Robert Leaver (business manager) were also excellent, answered all of my questions and concerns, and made the entire purchasing process seamless and stress-free. This is the 2nd Mercedes I've purchased from this dealer, and have only had truly exceptional experiences. Great coffee, too! More