Mercedes-Benz of Westwood

Outstanding service. Outstanding results. My experience at Prime is always extraordinary, from the moment I walk in the door. I feel like I am coming in to talk with friends. I would venture My experience at Prime is always extraordinary, from the moment I walk in the door. I feel like I am coming in to talk with friends. I would venture a guess and say that over 95% of people bringing their car in for service would classify it as a negative experience. I enjoy seeing the folks here. Try and put a value on that!! More

Oil Change people are very friendly & helpful. Very professional! They give you complimentary lunch while your waiting which is a plus. I always have a good ex people are very friendly & helpful. Very professional! They give you complimentary lunch while your waiting which is a plus. I always have a good experience when I go! More

This dealer is so cheap The dealership is charging $6 for the loaner. The service advisor said starting about a month ago “everyone like Lexus and Honda is doing this”. But I The dealership is charging $6 for the loaner. The service advisor said starting about a month ago “everyone like Lexus and Honda is doing this”. But I bought a $60,000 E class, not an Accord, and the service costs me more than $300, and yet you charge me $6 for the loaner? Seriously? Can you be any cheaper than this? I asked them to check on another issue. Apparently they didn’t even try to look at it. The remedy they responded was completely off, doesn’t even make sense. Not impressed. More

New lease experience Great customer service and support. I was treated very respectfully and very attentive to what I needed. Cynthis Gomez worked patiently with me. Thank Great customer service and support. I was treated very respectfully and very attentive to what I needed. Cynthis Gomez worked patiently with me. Thank you More

Awful service This was the worst buying experience I have ever encountered. The salesman, Darya seemed like he didn't want to be bothered and was rushing us through This was the worst buying experience I have ever encountered. The salesman, Darya seemed like he didn't want to be bothered and was rushing us through the entire process (and making countless mistakes), and a lot of the responses he gave us we wrong - his colleague pointed it out to us. In making the purchase - we worked with his colleague while he attended to another client. Typically, I would walk away and not give Prime, my business but my wife fell in love with the car so we dealt with the subpar, questionable service. We were already pre-approved for a loan through our bank, but Darya and the finance manager, Rob encouraged us to use their finance partners and said it wouldn't be an actual hit on my credit report. Come to find out they ran my credit numerous times, with institutions they never even mentioned. I only found this out when I received notifications from these institutions in the mail. In addition, our car wasn't ready and we had to get a loaner. The gas levels were low and Darya was in a rush (as usual) and said he would comp us for the gas (never did). The finance paperwork was wrong so it had to be re-sent to me for my signature (I noticed another mistake) and the paperwork for the car took longer than it should. The whole process was a complete nightmare. Now what is most frustrating is that I emailed them about my reimbursement for the gas and them running my credit numerous time. Darya's response was nonchalant and did not make an effort to follow up. Rob never even emailed me back. I reached out to the general manager, Shawn Ramos in hopes he would address the issue. He said he would call me... still waiting on that phone call. For the amount of money, I spent this experience was beyond disappointing. Do not purchase from this dealership. I moved my service to Mercedes of Shrewsbury and the experience was completely different. More

Excellent Steve Carrigan is one of the main reasons I purchased my new vehicle . I have purchased over ten cars from him . He is a good honest salesman who goe Steve Carrigan is one of the main reasons I purchased my new vehicle . I have purchased over ten cars from him . He is a good honest salesman who goes the extra mile . He is a great representative of Mercedes of Westwood . More

Towed in. Diagnosed and replaced ignition lock. Service Advisor did not call back for two days. I could not obtain vehicle status without many calls in and text messages. Very poor communication. Service Advisor did not call back for two days. I could not obtain vehicle status without many calls in and text messages. Very poor communication. More

Vehicle Purchase Aldo Morelli our salesman was extremely knowledgale, professional, and curtious. His enthusiasm about Mercedes drew us to our purchase. He listened to Aldo Morelli our salesman was extremely knowledgale, professional, and curtious. His enthusiasm about Mercedes drew us to our purchase. He listened to what we had to say and then guided us to our purchase. More

Always great, up to Mercedes Benz Standard My car was making a noise, booked it for an appointment and after checks and thorough review, all set and done under my extended warranty My car was making a noise, booked it for an appointment and after checks and thorough review, all set and done under my extended warranty More

Best experience in any dealership Even now I want to this deal and just for routine service I felt like Enio really cared about me, asked how I was enjoying my car and asked if they co Even now I want to this deal and just for routine service I felt like Enio really cared about me, asked how I was enjoying my car and asked if they could do anything else for me. THEN, I had the best latte I had in a long time. I was glad the kindness and attention to detail I saw in the sales department continues in the service department. More