Mercedes-Benz of Westwood

Excellent purchasing experience. Bill Perry went above and beyond in helping me with choosing the right vehicle for me. He was extremely attentive to all my concerns and even set my f Bill Perry went above and beyond in helping me with choosing the right vehicle for me. He was extremely attentive to all my concerns and even set my family up with sandwiches from the deli while we waited to speak to the finance manager. The finance manager explained evrything in great detail and was very efficient in processing us. More

Maria is an asset to your team Thank you so much for a wonderful experience I had been previously going to Watertown and was not happy. Coming here was a great decision Thanks a Thank you so much for a wonderful experience I had been previously going to Watertown and was not happy. Coming here was a great decision Thanks again More

Great Just Awesome experience. The staff were helpful and answered all my questions. I was given full knowledge of my car. I would recommend this dealership Just Awesome experience. The staff were helpful and answered all my questions. I was given full knowledge of my car. I would recommend this dealership to anyone car searching. More

No surprises Had a great service advise, car was taken care of with everything up front so no surprises cost wise. The car was ready in time and the checkout was p Had a great service advise, car was taken care of with everything up front so no surprises cost wise. The car was ready in time and the checkout was painless. The car was washed and ready More

Fantastic service experience My experience at MB Westwood was Fantastic. My advisor Ken Black was punctual, friendly, kept in contact with me throughout the day and was ready for My experience at MB Westwood was Fantastic. My advisor Ken Black was punctual, friendly, kept in contact with me throughout the day and was ready for me the second I walked thru the door to pick up my car. More

Excellent quick service! Maria helped me out within 5 minutes of my arrival and I was out the door within 15 minutes with everything I needed. Thanks for the quick service! Maria helped me out within 5 minutes of my arrival and I was out the door within 15 minutes with everything I needed. Thanks for the quick service! More

Oil Change people are very friendly & helpful. Very professional! They give you complimentary lunch while your waiting which is a plus. I always have a good ex people are very friendly & helpful. Very professional! They give you complimentary lunch while your waiting which is a plus. I always have a good experience when I go! More

Outstanding service. Outstanding results. My experience at Prime is always extraordinary, from the moment I walk in the door. I feel like I am coming in to talk with friends. I would venture My experience at Prime is always extraordinary, from the moment I walk in the door. I feel like I am coming in to talk with friends. I would venture a guess and say that over 95% of people bringing their car in for service would classify it as a negative experience. I enjoy seeing the folks here. Try and put a value on that!! More

New lease experience Great customer service and support. I was treated very respectfully and very attentive to what I needed. Cynthis Gomez worked patiently with me. Thank Great customer service and support. I was treated very respectfully and very attentive to what I needed. Cynthis Gomez worked patiently with me. Thank you More

Awful service This was the worst buying experience I have ever encountered. The salesman, Darya seemed like he didn't want to be bothered and was rushing us through This was the worst buying experience I have ever encountered. The salesman, Darya seemed like he didn't want to be bothered and was rushing us through the entire process (and making countless mistakes), and a lot of the responses he gave us we wrong - his colleague pointed it out to us. In making the purchase - we worked with his colleague while he attended to another client. Typically, I would walk away and not give Prime, my business but my wife fell in love with the car so we dealt with the subpar, questionable service. We were already pre-approved for a loan through our bank, but Darya and the finance manager, Rob encouraged us to use their finance partners and said it wouldn't be an actual hit on my credit report. Come to find out they ran my credit numerous times, with institutions they never even mentioned. I only found this out when I received notifications from these institutions in the mail. In addition, our car wasn't ready and we had to get a loaner. The gas levels were low and Darya was in a rush (as usual) and said he would comp us for the gas (never did). The finance paperwork was wrong so it had to be re-sent to me for my signature (I noticed another mistake) and the paperwork for the car took longer than it should. The whole process was a complete nightmare. Now what is most frustrating is that I emailed them about my reimbursement for the gas and them running my credit numerous time. Darya's response was nonchalant and did not make an effort to follow up. Rob never even emailed me back. I reached out to the general manager, Shawn Ramos in hopes he would address the issue. He said he would call me... still waiting on that phone call. For the amount of money, I spent this experience was beyond disappointing. Do not purchase from this dealership. I moved my service to Mercedes of Shrewsbury and the experience was completely different. More