Mercedes-Benz of Westwood

Awesome Purchase 3 cars from this dealership Great experience each time. Exceptional Service friendly sales people and great amenities for its customers. Will Purchase 3 cars from this dealership Great experience each time. Exceptional Service friendly sales people and great amenities for its customers. Will always return to this dealership. More

Customer overall experience disappointing Sales process was great Finance process big gaps Service horrible App down when attempt to use Disappointed with experience Team apologie Sales process was great Finance process big gaps Service horrible App down when attempt to use Disappointed with experience Team apologies for issues and offer various appeasement. It would be better if they did not happen in the first place More

Transmission work Problem was identified relatively quickly and received a detailed call from Al explaining the problem and the fix. Work was completed within the time Problem was identified relatively quickly and received a detailed call from Al explaining the problem and the fix. Work was completed within the time frame given. More

Excellent! I purchased our Mercedes-Benz at Prime & I’ve experienced excellent service from everyone! This dealership really cares about their customers! Our MB I purchased our Mercedes-Benz at Prime & I’ve experienced excellent service from everyone! This dealership really cares about their customers! Our MB runs perfectly & the prepaid maintenance plan is sheer perfection! I first purchased my Mercedes 22 years ago...then I switched to buying BMWs. I decided to purchase a Mercedes-Benz 2 years ago & we’re very pleased with our Benz! More

Service fine once my husband called Unfortunately, service was not great until my husband took control. From now on, he will be the one calling for service. I was not important enough Unfortunately, service was not great until my husband took control. From now on, he will be the one calling for service. I was not important enough to warrant a rental car, despite my living 30-40 minutes away. The woman on the phone was not pleasant or understanding. My car is only 1 1/2 years old, with less than 16K miles, and has had three recalls, faulty breaks and now something wrong with the air intake, which caused a check engine light to appear. I was told that I would have to wait for the car, up to 90 minutes, while they checked it out, on top of having to drive a car that had a burning smell and a check engine light on. Amazingly, when my husband called, they said they would take care of getting him a car after a review of the problem. Interesting that they was nothing available for me; but, one was miraculously available for him. I will say that once he arrived, they took very good care of him and my car was serviced well and on time, as promised. Darren was very nice and helpful and we finally felt we were getting the service we deserved. Despite the initial experience, we ended up feeling satisfied with our service, thanks to Darren. More

B maintenance; brakes, detail Great job. Friendly and prompt. Thanks again for your good work. Always good to see you guys again. Please send a copy of the order today thank you Great job. Friendly and prompt. Thanks again for your good work. Always good to see you guys again. Please send a copy of the order today thank you More

Fast, fair and simple-true to their slogan I am a repeat Prime customer and once again I was not disappointed. Their service cannot be matched. There was absolutely no pressure, only an open I am a repeat Prime customer and once again I was not disappointed. Their service cannot be matched. There was absolutely no pressure, only an open and honest look at their pricing as well as the pricing of my trade-in. More

Great George was very attentive and he wasn't pushing to make the sale. He let the test drive and the car spoke for then self's. George was very attentive and he wasn't pushing to make the sale. He let the test drive and the car spoke for then self's. More

Ken Black is just amazing!! 10 Plus Ken Black and his staff provide high quality and high touch client service. Ken has tremendous people skills. You should be delighted that he heads Ken Black and his staff provide high quality and high touch client service. Ken has tremendous people skills. You should be delighted that he heads your service team. The quality of his and his team performance is spectacular! Cordially, Charlie Gaziano More

Exelent expirience!!! I had excellent buying experience while purchasing pre-owned car in the MB Westwood. Christine and Celio from sales team both where excellent! Busine I had excellent buying experience while purchasing pre-owned car in the MB Westwood. Christine and Celio from sales team both where excellent! Business manager, Robert, made it even easier and quicker! Great Job, guys! More