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Mercedes-Benz of Westwood

Westwood, MA

3.5
447 Reviews

425 Providence Hwy, Rt. 1 "The Automile"

Westwood, MA

02090

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Showing 447 reviews

November 14, 2018

Good experience - I wish I had a choice of a rental car I wish I had the choice of a rental vehicle because I feel the money I’ve spent, I deserve to be able to choice my vehicle More

by dasilva.ivan@yahoo.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel
Nov 14, 2018 -

Mercedes-Benz of Westwood responded

Thank for your feedback! We are grateful for you sharing your thoughts with us and will pass it along to our team. We appreciate you choosing Mercedes-Benz of Westwood!

November 13, 2018

The representative was rude and not helpful. The representative was not professional he was rude and impatient. Didn’t call to update me and never returned my calls either. Bad behavior too. More

by Anna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joe
Nov 14, 2018 -

Mercedes-Benz of Westwood responded

Anna - I'm very sorry to read your review. Customer service is our number one priority and it sounds like we failed you here. I'd love a chance to apologize to you directly as well as get to the bottom of this situation, so if you're willing, please give me call. Thank you, Pat Blake - Service Manager - (781) 688-6079

November 10, 2018

Excellent and very professional They were very attentive to my concerns of the vibration I was getting on my camper they took a road test found to be rear tires they balanced them More

by Antin Julie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
D Young
Nov 10, 2018 -

Mercedes-Benz of Westwood responded

I'm glad we provided a 5 star service experience, Antin. Thanks for choosing Mercedes-Benz Westwood to take care of your camper. Have a great weekend!

November 09, 2018

Brought car in for computer update campaign. I am always professionally and warmly greeted when entering the service bay. Matt Leache is a thorough and very knowledgeable service representative More

by MMP
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Leache
Nov 09, 2018 -

Mercedes-Benz of Westwood responded

We're happy to hear that Matt and our team provided excellent care during your computer update service! Thank you so much for supporting Mercedes-Benz of Westwood.

November 08, 2018

Poor communications When I dropped off my car for its regular service late last week, the service manager explained what was going to be done, and that the charge would b More

by EcceAdam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joe, Maria
Nov 14, 2018 -

Mercedes-Benz of Westwood responded

I apologize for the lack of communication on our part. I'm happy that Maria rectified the situation, but I am sorry that you had such a frustrating experience. I will look into this incident to find out what happened and prevent it from happening again in the future. Of course I would love the chance to apologize to you directly and see if there's anything I can do to right our wrongs. If you're willing, please consider calling me at (781) 688-6079. Thank you, Pat Blake, Service Manager

November 02, 2018

Not a good experience Everything took forever, staff are not welcoming except for the sales person who was very nice.They seem disorganized and do not communicate with each More

by annamc01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tom Parker
Nov 02, 2018 -

Mercedes-Benz of Westwood responded

Anna - This is upsetting to read. I'm sorry for the lack of communication on our end. I'd love the chance to apologize to you directly and see if there's anything I can do to help and to check on your coolant light. I will be reaching out shortly. Thank you, Christine Jones, Sales Manager, (781) 688-6036

October 31, 2018

Overall I am very satisfy. Quick and effective process. I was very impress by the service and treatment received by Ms. A. Duffy who is knowledgeable and courteous. The store manager as well as the financi More

by Khogu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miss A. Duffy, the manager as well as the financial manager.
Oct 31, 2018 -

Mercedes-Benz of Westwood responded

This is what we love to hear! It's fantastic that our entire team provided professional service during your car-buying process. The Mercedes-Benz of Westwood team appreciates your review!

October 26, 2018

Service and more Service is great, slow but complete. What is embarrassing is the furniture you sit on in the service waitin area. It looks like somebody picked up t More

by Vehicles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick
Oct 26, 2018 -

Mercedes-Benz of Westwood responded

Thank you for the review of our great service. We appreciate your feedback and apologize that you weren't comfortable during your stay. I'll review your feedback with my team - thank you for sharing your experience with us!

October 25, 2018

Recent service experience My van had reached 33,000 miles, I had it serviced at this facility. The people at this facility was nice and polite. The environment was friendly an More

by Sam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Martino
Oct 26, 2018 -

Mercedes-Benz of Westwood responded

Hi Sam - It's important for our customers to receive friendly service in a comfortable environment so I'm happy to read your review. However, I'm concerned with that noisy brake. I have a lot of Sam's in our data base so I'm unable to look up your contact info, would you please contact me at (781) 688-6079 so I can help? Thank you, Pat Blake, Service Manager

October 23, 2018

Matt L in Service is a rock star The whole experience was great. The team that greeted me on arrival were professional and welcoming Matt L. Went over my options and suggested I hav More

by MercGLE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Leach
Oct 24, 2018 -

Mercedes-Benz of Westwood responded

Thank you for your positive feedback of Mercedes-Benz of Westwood! It's fantastic that Matt was able to diagnose your vehicle's issues and provide you straightforward pricing information. We appreciate your business!

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