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Mercedes-Benz of Westwood

Westwood, MA

3.5
447 Reviews

425 Providence Hwy, Rt. 1 "The Automile"

Westwood, MA

02090

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Showing 447 reviews

December 30, 2018

Snow tires I scheduled an appointment to have snow tires mounted. 2 hours later they told me they do not have the ties available. Very disappointed in the experi More

by Katama77
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tim Martino
Dec 31, 2018 -

Mercedes-Benz of Westwood responded

I'm truly sorry for what sounds like a very frustrating experience. I'd like the chance to discuss it with you to see if we can make it right. I'll look for your contact information, but please also feel free to give me a call. Thanks, Pat Blake - Service Manager - (781) 688-6079.

December 21, 2018

Expectations were surpassed! - timely service - washed and vacuumed car - great sales rep - lounge and cafe on site - 48 hour turn around for appointment requested Wednesday. More

by Keith H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Martino
Dec 22, 2018 -

Mercedes-Benz of Westwood responded

Keith, thank you for driving the extra miles to have your vehicle serviced with us at Mercedes-Benz of Westwood! We are so thankful for your business and the great review! Have a wonderful weekend!

December 08, 2018

MB westwood dealer I purchased my MB from MB of westwood 7 yrs ago and from sales to service I have never been more satisfied with the integrity, professionalism and qua More

by Cargal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darren Young
Dec 10, 2018 -

Mercedes-Benz of Westwood responded

Thank you so much for being part of the Mercedes-Benz of Westwood family! It means a lot to us to hear that from sales to service you have been satisfied and that you can depend on Darren for top-notch care. We truly appreciate your review!

December 04, 2018

Friendly and helpful dealership. Buying process was painless Everyone here is pleasant and helpful and working to move the process along quickly. Easy to work with and empowered to satisfy the customer. Came in More

by Jasonanderson314
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darren
Dec 05, 2018 -

Mercedes-Benz of Westwood responded

Hi Jason - We love that you can depend on our team to provide pleasant and helpful service. Thanks so much for supporting Mercedes-Benz of Westwood! We're lucky to have you as a customer.

December 01, 2018

Excellentl Great salesperson Efficient process Attentive to concerns and willingness to work with me Delivery could have been easier but part of this was my More

by Cramer,robert883
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Nakoul
Dec 03, 2018 -

Mercedes-Benz of Westwood responded

Thank you so much Robert! We love that George was able to address your concerns and provide five star service. We'll see you next time at Mercedes-Benz of Westwood!

November 28, 2018

Another Great Visit I have always received outstanding service from Mercedes Benz of Westwood. Nick Radeos, my service advisor for several years, is a big reason for this More

by bradcrock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Radeos
Nov 29, 2018 -

Mercedes-Benz of Westwood responded

Hi Brad - Nothing makes us happier than hearing you've received consistently outstanding service at Mercedes-Benz of Westwood! Thank you for your compliments of Nick, we love hearing kind words about our staff. We are grateful for your review and your business!

November 25, 2018

Great job Great experience with ENIO erebelo. He is very kind and very understanding and very detailed.ill recommend him to anyone anytime. Thanks alot for all More

by Kizzstone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ENIO erebelo
Nov 26, 2018 -

Mercedes-Benz of Westwood responded

Thank you for your kind words about our staff! We appreciate you recommending him and Mercedes-Benz of Westwood. See you next time!

November 21, 2018

Elm st Easy to schedule service Service people were great and care about your experience Waiting area very comfortable and snacks were free for your enjoy More

by adepaoli70
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Martino
Nov 21, 2018 -

Mercedes-Benz of Westwood responded

I'm happy to see that you had a great experience having your vehicle serviced with at Mercedes-Benz of Westwood! We appreciate your business and the lovely review.

November 21, 2018

service review Outstanding service experience. Brought my car in for auto body repair needs. Could not be more satisfied. Never want to go anywhere else. Tim was EXC More

by My ride
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Martino
Nov 21, 2018 -

Mercedes-Benz of Westwood responded

We are honored to receive such great feedback. We appreciate you taking the time to write us a review. Sincere thanks from the Mercedes-Benz of Westwood Service team!

November 20, 2018

Overrated Quality Lacking in customer service. Poor communication re: status of repair, when car will be ready. Poor intake: was told that no availability of appointmen More

by Larry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Pass
Nov 21, 2018 -

Mercedes-Benz of Westwood responded

Larry, I'm sorry to hear that your experience with us was less than exceptional. I'd like to hear more of the details if you're will to discuss them with me. I'll look for your contact info in our system but please don't hesitate to call. Thanks, Pat Blake - Service Manager - (781) 688-6079.

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