Mercedes-Benz of Westwood

Check Engine light issue fixed in < 6 hours This was the first unplanned service call I needed to make since buying my GLC300 28+ months ago and it went perfectly. Called about it, and it was co This was the first unplanned service call I needed to make since buying my GLC300 28+ months ago and it went perfectly. Called about it, and it was confirmed I could bring car in ASAP, at least for a diagnosis. The diagnosis was made and it was offered to me to make the fix (a new part in a ‘deeply buried’ spot) that day and I would be provided a loaner car to use for the few hours that it would take. This enabled me to do a few errands and fulfill previously arranged commitments. My car was fixed, and cleaned!, and warm when I picked it up, 5-10 minutes before the close of service department work day. Communication was timely, clear, friendly and professional. Nick D’Agostino was my service representative. More

Excellent Customer Service Excellent customer service, The staff was very friendly and efficient. They took my car on such a short notice, and finished it quickly, I would defin Excellent customer service, The staff was very friendly and efficient. They took my car on such a short notice, and finished it quickly, I would definitely recommend the service department to family and friends! More

George Great Job! Great car shopping experience, Our sale rep George was very professional and experienced in the negotiations trading two cars and rec'd very good valu Great car shopping experience, Our sale rep George was very professional and experienced in the negotiations trading two cars and rec'd very good value. More

Excellent The sales person explain very clear and respond all the question and always return the phone calls . Exellent service The person in charge to to The sales person explain very clear and respond all the question and always return the phone calls . Exellent service The person in charge to to the finance document ; Always work to found the best deal . Exellente service . More

Quick and easy service Always such an easy and pleasant experience at Mercedes Benz of Westwood. Loaner cars are great, and my car is always returned quickly and clean. Always such an easy and pleasant experience at Mercedes Benz of Westwood. Loaner cars are great, and my car is always returned quickly and clean. More

Flawless experience Mercedes of Westwood is extremely professional. I dropped my car to get serviced and from start to finish they took care of me. I worked with Matt and Mercedes of Westwood is extremely professional. I dropped my car to get serviced and from start to finish they took care of me. I worked with Matt and I would highly recommend him. Thanks for the impeccable service. More

Service visit Great customer service- Darren very helpful- car was washed and cleaned as a perk and they even did my inspection ! Will return to this dealer regula Great customer service- Darren very helpful- car was washed and cleaned as a perk and they even did my inspection ! Will return to this dealer regularly- Thank you!!! More

Excellent Great dealership excellent service I have always been coming to this place. I trust them for all decisions made to get my vehicle operate properly Great dealership excellent service I have always been coming to this place. I trust them for all decisions made to get my vehicle operate properly More

Service Appointment I always experience good and professional customer service. I appreciate the fact that the service technicians/advisors give you a list of other recom I always experience good and professional customer service. I appreciate the fact that the service technicians/advisors give you a list of other recommended services that my car needs and gives me the option on whether I would like to have the service done now or at a later time. More

Service personnel are great Very flexible and great cafe if you need to wait. Everyone is friendly and helpful. Gave me loaner even though I didn’t reserve one in advance. Very flexible and great cafe if you need to wait. Everyone is friendly and helpful. Gave me loaner even though I didn’t reserve one in advance. More