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Mercedes-Benz of Westwood

Westwood, MA

3.5
447 Reviews

425 Providence Hwy, Rt. 1 "The Automile"

Westwood, MA

02090

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Showing 447 reviews

February 08, 2019

Check Engine light issue fixed in < 6 hours This was the first unplanned service call I needed to make since buying my GLC300 28+ months ago and it went perfectly. Called about it, and it was co More

by HappyMBOwner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas D’Agostino
Feb 11, 2019 -

Mercedes-Benz of Westwood responded

What a fantastic review! We are delighted that our team was able to assist with your unexpected service needs and make sure the process went as smoothly as possible. We especially love that you were able to use a loaner and continue your day as planned. Thank you so much for choosing Mercedes-Benz of Westwood and sharing your experience!

February 01, 2019

Excellent Customer Service Excellent customer service, The staff was very friendly and efficient. They took my car on such a short notice, and finished it quickly, I would defin More

by Michelle918
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Black
Feb 04, 2019 -

Mercedes-Benz of Westwood responded

Hi Michelle - We're glad that our team could get your vehicle in quickly and you back on the road. Thank you for recommending the Mercedes-Benz of Westwood service team!

January 28, 2019

George Great Job! Great car shopping experience, Our sale rep George was very professional and experienced in the negotiations trading two cars and rec'd very good valu More

by Benz1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Martino
Jan 29, 2019 -

Mercedes-Benz of Westwood responded

Thanks for choosing Mercedes-Benz of Westwood! We are so glad you had a great car-shopping experience with George and that he made the trade-in process easy. We appreciate your five stars and would love to see you for your first oil change.

January 27, 2019

Excellent The sales person explain very clear and respond all the question and always return the phone calls . Exellent service The person in charge to to More

by Merliga450
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edwin Akyea ;, Jason
Jan 28, 2019 -

Mercedes-Benz of Westwood responded

It's fantastic to hear you received five-star service from our team at Mercedes-Benz of Westwood! We love that your salesperson was able to answer all of your questions and get you the best deal. Thank you so much for taking the time to write us a review.

January 20, 2019

Quick and easy service Always such an easy and pleasant experience at Mercedes Benz of Westwood. Loaner cars are great, and my car is always returned quickly and clean. More

by Megd5678
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick D’angostina
Jan 21, 2019 -

Mercedes-Benz of Westwood responded

Thank you for coming back to Mercedes-Benz of Westwood! We love that you can depend on our team for fast and thorough service. Hope to see you next time!

January 17, 2019

Flawless experience Mercedes of Westwood is extremely professional. I dropped my car to get serviced and from start to finish they took care of me. I worked with Matt and More

by Jc3114
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt
Jan 17, 2019 -

Mercedes-Benz of Westwood responded

Thank you so much for your five stars! We love to hear that from start to finish your car service went well. We really appreciate you recommending Matt and for choosing Mercedes-Benz of Westwood.

January 16, 2019

Service visit Great customer service- Darren very helpful- car was washed and cleaned as a perk and they even did my inspection ! Will return to this dealer regula More

by Turtle12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darren
Jan 16, 2019 -

Mercedes-Benz of Westwood responded

Thank you so much for joining the Mercedes-Benz of Westwood family! We love to hear that your car service was such a success and that Darren's helpful service earned your business. We look forward to assisting you in the future!

January 13, 2019

Excellent Great dealership excellent service I have always been coming to this place. I trust them for all decisions made to get my vehicle operate properly More

by Geokass5151963
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenneth Black
Jan 14, 2019 -

Mercedes-Benz of Westwood responded

Thank you so much for trusting Mercedes-Benz of Westwood with your vehicle! We are grateful to have you as a loyal customer. We will see you for your next service appointment!

January 01, 2019

Service Appointment I always experience good and professional customer service. I appreciate the fact that the service technicians/advisors give you a list of other recom More

by Cheerl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Diane Spada
Jan 02, 2019 -

Mercedes-Benz of Westwood responded

Thanks for being a loyal Mercedes-Benz of Westwood customer! We love that you've received consistently professional service and that our recommendations are helpful for you. Safe driving!

December 31, 2018

Service personnel are great Very flexible and great cafe if you need to wait. Everyone is friendly and helpful. Gave me loaner even though I didn’t reserve one in advance. More

by expats@me.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Leache
Jan 02, 2019 -

Mercedes-Benz of Westwood responded

I'm glad you could take advantage of the loaner. Thanks for the compliments and taking the time to leave us a great review! Happy New Year from all of us at Mercedes-Benz of Westwood!

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