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Mercedes-Benz of Westwood

Westwood, MA

3.5
447 Reviews

425 Providence Hwy, Rt. 1 "The Automile"

Westwood, MA

02090

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Showing 447 reviews

April 04, 2019

20K service and check engine light. Brought my C300 in for 20K service at 7:15AM. On the drive to the dealership the check light illuminated. Since it was additional work, they needed mo More

by M Jane Conlin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron (Service Advisor #9018)
Apr 04, 2019 -

Mercedes-Benz of Westwood responded

Hi Jane - I am so sorry for this miscommunication. I hate that we inconvenienced you and I truly apologize. I'm going to check on the status of your vehicle to make sure it's ready for pick-up tomorrow. I will give you a call to confirm. Thank you, Pat Blake - Service Manager - 781-688-1079

March 28, 2019

MB Westwood Professional job from start to finish by Brad Sollitto, Rob ( business manager) and the entire MB Westwood Team. Informative and fair ; I’ll be back f More

by Njb13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Sollitto
Mar 28, 2019 -

Mercedes-Benz of Westwood responded

We are honored to earn your recommendation, thank you! It makes us happy to hear that you received professional service from the Mercedes-Benz of Westwood team. Safe driving in your new ride!

March 27, 2019

Maintenance work Great! Keep up the good service. Wish I can afford a new Mercedes, but when I win the PowerBall I will be back to buy a new 2019!! 🤗 Thank More

by Katd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenneth Black
Mar 27, 2019 -

Mercedes-Benz of Westwood responded

We appreciate your support, Kat! It means a lot to us to hear that you can always turn to Ken to take great care of your vehicle. We look forward to working with you again in the future, whether for service or for your new Mercedes :-) Have a wonderful day.

March 25, 2019

5 Star Service Department Service is always exceptional there with professionalism and courtesy paramount, they truly care about the customer, this place is second to none . Th More

by Motley Crue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Enio and Bobby
Mar 26, 2019 -

Mercedes-Benz of Westwood responded

Hi Keith - We truly value our customers and are so glad this comes through during your visits. Thanks so much for the kind words! We look forward to serving you for many years to come.

March 24, 2019

G- Wagon AMG 63 I was referred to Enyo by the mechanic who normally does my high end AMG stuff. For this repair Jack said he’d feel more confident with Enyo in the lo More

by G- wagon guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Enyo
Mar 25, 2019 -

Mercedes-Benz of Westwood responded

Welcome to the Mercedes-Benz of Westwood family! We are thrilled that you found it easy to work with our team and that your car was repaired in a timely manner. Thank you so much for your business and for taking the time to write us a review. If any issues should arise in the future, we will be here to help.

March 20, 2019

Good Customer service Car was due for 30,000 miles service maintenance service. Although my car was at 24,000. They did the service required plus some other minor things.. More

by Jb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Enio Rebolo
Mar 20, 2019 -

Mercedes-Benz of Westwood responded

Thank you for coming to Mercedes-Benz of Westwood for your maintenance service! We love to hear that Enio kept you well-informed about your vehicle. We appreciate your feedback.

March 13, 2019

Professional people, extremely knowledgeable I was introduced to Ken black thru a friend, and it was a pleasure knowing him. It seems like he dropped all that he was doing to give me a100 percent More

by M134
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I will work wit all no reservations
Mar 14, 2019 -

Mercedes-Benz of Westwood responded

We are thrilled that Ken took great care of you and your vehicle and that you drove home from Mercedes-Benz of Westwood a satisfied customer. Thanks so much for the kind review, we look forward to assisting you in the future.

February 27, 2019

Gone the extra mile I have had the pleasure to deal with Mercedes Benz of Westwoods service department.Especially three individuals who went the extra mile and beyo More

by fresh2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Blake, Ken Black,Alex
Feb 27, 2019 -

Mercedes-Benz of Westwood responded

Reviews like this one make our day! We are so honored by your many compliments of our wonderful team. It's fantastic that Patrick, Ken, and Alex provided five-star service and worked with you throughout your vehicle's repair to ensure you drove home a satisfied customer. Thank you so much for taking the time to share your experience and commend the Mercedes-Benz of Westwood team. It's our pleasure to assist you and we are here to help if anything should arise in the future.

Mar 20, 2019 -

fresh2 responded

it WAS MY PLEASURE,AND AGAIN I WILL SAY I DONT HAVE WORDS TO TO SHOW MY GRATITUDE, SUCH A GREAT TEAM. THANKS AGAIN

February 14, 2019

Professionalism at its Best Darren Young was very polite and professional. I waited only a few minutes for my loaner, and all it’s “bells and whistles” were explained to me so I More

by Ruth
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Darren Young
Feb 14, 2019 -

Mercedes-Benz of Westwood responded

Hi Ruth - Thank you for posting about your experience so others will know what it's like to be a guest at Mercedes-Benz of Westwood! We are delighted that Darren provided professional service and made sure you were comfortable with your loaner vehicle before heading out. We especially love that your repairs were completed in a timely manner so that you could carry on with your day as planned. Thanks again for the kind words!

February 12, 2019

Outstanding service and service representative FYI work wit. Ken is fantastic at his job very attentive very kind very helpful and knows what he’s talking about all-around outstanding experience. Ken took the t More

by poncho
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken
Feb 12, 2019 -

Mercedes-Benz of Westwood responded

Thank you very much for the many compliments of Ken! We are so happy that he made your service experience a positive one. We appreciate you choosing Mercedes-Benz of Westwood for all your auto service needs!

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