Mercedes-Benz of Westwood

20K service and check engine light. Brought my C300 in for 20K service at 7:15AM. On the drive to the dealership the check light illuminated. Since it was additional work, they needed mo Brought my C300 in for 20K service at 7:15AM. On the drive to the dealership the check light illuminated. Since it was additional work, they needed more than the allotted time period. They gave me a loaner car and the service advisor told me it wouldn’t be ready until tomorrow. I had no problem with this arrangement. The problem occurred when he left me a voicemail @ 10:37AM saying the car is ready. When I drove back to the dealership, Cameron (Advisor #9018) said “Geez, I’m sorry. Your car is not ready. I recorded your phone number on the wrong line. It won’t be ready until tomorrow.” Needless 50 miles round trip for over 1 hour of my time wasted. All I got from him was “sorry, my bad”. I think at the very least he could have been sympathetic. More

MB Westwood Professional job from start to finish by Brad Sollitto, Rob ( business manager) and the entire MB Westwood Team. Informative and fair ; I’ll be back f Professional job from start to finish by Brad Sollitto, Rob ( business manager) and the entire MB Westwood Team. Informative and fair ; I’ll be back for sure . Highly recommend More

Maintenance work Great! Keep up the good service. Wish I can afford a new Mercedes, but when I win the PowerBall I will be back to buy a new 2019!! 🤗 Thank Great! Keep up the good service. Wish I can afford a new Mercedes, but when I win the PowerBall I will be back to buy a new 2019!! 🤗 Thank you Ken always for your help!! More

5 Star Service Department Service is always exceptional there with professionalism and courtesy paramount, they truly care about the customer, this place is second to none . Th Service is always exceptional there with professionalism and courtesy paramount, they truly care about the customer, this place is second to none . Thanks, Keith P More

G- Wagon AMG 63 I was referred to Enyo by the mechanic who normally does my high end AMG stuff. For this repair Jack said he’d feel more confident with Enyo in the lo I was referred to Enyo by the mechanic who normally does my high end AMG stuff. For this repair Jack said he’d feel more confident with Enyo in the loop. Jack has 3 G-wagons and knows them very thoroughly. I have been to several Mercedes dealers in the past and Westwood was by far the easiest to work with . I feel like I forgot something. It was so effortless. And they did a fast job , I had a loaner that tempted me to buy it.My car was done 30 minutes early and they vacuumed and washed my car.They even Armor Alled my tires so they shine. I think I have a new mechanic 👍🏼 More

Good Customer service Car was due for 30,000 miles service maintenance service. Although my car was at 24,000. They did the service required plus some other minor things.. Car was due for 30,000 miles service maintenance service. Although my car was at 24,000. They did the service required plus some other minor things.. Enio explained in great detail about the service and other options in my vehicle that I wasn't aware of. Thank you Mercedes Benz More

Professional people, extremely knowledgeable I was introduced to Ken black thru a friend, and it was a pleasure knowing him. It seems like he dropped all that he was doing to give me a100 percent I was introduced to Ken black thru a friend, and it was a pleasure knowing him. It seems like he dropped all that he was doing to give me a100 percent attention, and he went on to resolve my concerns immediately and when the repair was done, he took time to explain it in delail therefore I left extremely satisfied and I will be back. Thank you Mr black More

Gone the extra mile I have had the pleasure to deal with Mercedes Benz of Westwoods service department.Especially three individuals who went the extra mile and beyo I have had the pleasure to deal with Mercedes Benz of Westwoods service department.Especially three individuals who went the extra mile and beyond to give me excellent and professional, courteous and Empathy during the time that my vehicle was being repaired.Even during the most difficult time and disagreements. These issues was resolved in such professional manner, never with any animosity, calm and always with a very polite demenor.These three individuals should be commended for there excellency in customer service, and truly an asset to Mercedes Benz of Westwood, MBUSA,and the Prime Family. Mr Patrick Blake Director of service, I thank you from the bottom of my heart, you are an exceptional person.Mr Ken Black service manager, I thank you also for always keeping me informed, for your politeness your excellent customer service and most of all your true empathy to your customers need. I don't have words to express my gratitude, than to say I wish you blessings in all your endeavors. Alex my consultant thank you for your humbleness at all times, your attentive listening ear, and going the extra mile to make sure I receive the service that was due to me. you are an exceptional consultant, and you are to be commended. I must say anyone that drives or owned a Mercedes Benz and are looking for Excellency and caring professional customer service. while your vehicle is in need of service or repairs, I recommend Mercedes Benz of Westwood with 10 stars. More

Professionalism at its Best Darren Young was very polite and professional. I waited only a few minutes for my loaner, and all it’s “bells and whistles” were explained to me so I Darren Young was very polite and professional. I waited only a few minutes for my loaner, and all it’s “bells and whistles” were explained to me so I felt safe to drive this new vehicle especially in the winter weather. Each attendant was friendly, courteous and patient. Also, I needed my car for an appointment, and Mr. Young made sure it was ready on time. Thank you to all. More

Outstanding service and service representative FYI work wit. Ken is fantastic at his job very attentive very kind very helpful and knows what he’s talking about all-around outstanding experience. Ken took the t Ken is fantastic at his job very attentive very kind very helpful and knows what he’s talking about all-around outstanding experience. Ken took the time to review and assist with everything I could have possibly needed. More