Mercedes-Benz of Westwood

One of a kind First I would like to share that my husband & I have been with the Mercedes Benz family for almost a decade. We can't believe how smooth and pleasant First I would like to share that my husband & I have been with the Mercedes Benz family for almost a decade. We can't believe how smooth and pleasant was the experience that my husband & I had when purchasing our new GLC from Prime Mercedes Benz in Westwood. We cannot thank enough Raymond Otudoh who was our Sales Consultant, Steven T. Barrow the General Sales Manager, & Gene Gavriluk in the Finance department. You guys ROCK & are great at what you do! Keep up the good work! Productivity at it's best! Thank you for everything! Marangely & Joel Torres More

for the service due. My car not clean inside Very disappoin I was there for the service due and was very disappointed car was not clean inside and the restaurant was not open Saturday. Next time will go somewhe I was there for the service due and was very disappointed car was not clean inside and the restaurant was not open Saturday. Next time will go somewhere else More

Fantastic I have been dealing with Tom Parker for the past few years . I have nothing but positive things to say. I love my new car and Tom has always taken goo I have been dealing with Tom Parker for the past few years . I have nothing but positive things to say. I love my new car and Tom has always taken good care of me. I rate Mercedes Benz of Westwood #1 . More

Airbag Recall The service and employees were very nice and helpful, especially the staff that greeted me in the drop off area. Also the complementary food vouchers The service and employees were very nice and helpful, especially the staff that greeted me in the drop off area. Also the complementary food vouchers are great and staff member in the cafe is very pleasant and friendly. She prepares delicious food! More

overall, I enjoyed a great experience again! The Sales Staff was excellent. He talked me through all the intricacies of the automobile. He made everything seem simple. A truly great Buying Experi The Sales Staff was excellent. He talked me through all the intricacies of the automobile. He made everything seem simple. A truly great Buying Experience!!!!! More

Steve Carrigan, Great Sales Experience Purchased a CPO 2014 Mercedes S550 for my wife from Steve in January. It was a great no pressure, no haggle buying experience. The car is gorgeous an Purchased a CPO 2014 Mercedes S550 for my wife from Steve in January. It was a great no pressure, no haggle buying experience. The car is gorgeous and has just about every option offered. Steve went over and above to secure this particular car for us. Definitely “white glove” service through the sales, purchase and delivery process. They have also followed through on everything that was promised as part of the sale. We want to thank the Westwood team and look forward to doing business in the future. THANKS!!! More

Recommendation - Mercedes Benz Westwood MA Group of professionals who keenly listen into your needs and make very effort to provide excellent customer experience. Steve, our salesman, is a thor Group of professionals who keenly listen into your needs and make very effort to provide excellent customer experience. Steve, our salesman, is a thorough gentleman. He was very helpful in narrowing down the options that we wanted. Jerry and Steven worked with us to close the deal. Overall, great experience!! More

Car Repairs Outstanding service. Solved all my car problems. My car will only be serviced here. Enio helped solve my brake problems. Truly appreciate his expert Outstanding service. Solved all my car problems. My car will only be serviced here. Enio helped solve my brake problems. Truly appreciate his expertise and suggestions. More

20K service and check engine light. Brought my C300 in for 20K service at 7:15AM. On the drive to the dealership the check light illuminated. Since it was additional work, they needed mo Brought my C300 in for 20K service at 7:15AM. On the drive to the dealership the check light illuminated. Since it was additional work, they needed more than the allotted time period. They gave me a loaner car and the service advisor told me it wouldn’t be ready until tomorrow. I had no problem with this arrangement. The problem occurred when he left me a voicemail @ 10:37AM saying the car is ready. When I drove back to the dealership, Cameron (Advisor #9018) said “Geez, I’m sorry. Your car is not ready. I recorded your phone number on the wrong line. It won’t be ready until tomorrow.” Needless 50 miles round trip for over 1 hour of my time wasted. All I got from him was “sorry, my bad”. I think at the very least he could have been sympathetic. More

MB Westwood Professional job from start to finish by Brad Sollitto, Rob ( business manager) and the entire MB Westwood Team. Informative and fair ; I’ll be back f Professional job from start to finish by Brad Sollitto, Rob ( business manager) and the entire MB Westwood Team. Informative and fair ; I’ll be back for sure . Highly recommend More