Mercedes-Benz of Westwood

Worst service department I’ve found tools left under the hood, food on the engine and take 3-4 weeks to get a loner car despite having purchased 3 cars from them in the last 5 I’ve found tools left under the hood, food on the engine and take 3-4 weeks to get a loner car despite having purchased 3 cars from them in the last 5 years. More

Service MB Westwood made my service super quick and easy! My service advisor Claudia, was also great and was able to easily accommodate all of my needs and ge MB Westwood made my service super quick and easy! My service advisor Claudia, was also great and was able to easily accommodate all of my needs and get me a large loaner car, as I had requested. Additionally MB Westwood has really good rates for services compared to other MB dealerships in the area, will certainly be back. Thank you! More

The most amazing service staff I’ve ever encountered!! When MB says, “THE BEST OR NOTHING” they’re not kidding. I’ve had my Mercedes for just over a year and anytime I have to go in for service I leave wit When MB says, “THE BEST OR NOTHING” they’re not kidding. I’ve had my Mercedes for just over a year and anytime I have to go in for service I leave with a smile on my face. The service team is great! The parts department is great! They greet you with a smile and take very good care of you while you wait. They are the BEST! More

Great service department! Decided to give the service department at Westwood a try after a disappointing experience at a nearby Mercedes dealership and am so glad I did! Upon d Decided to give the service department at Westwood a try after a disappointing experience at a nearby Mercedes dealership and am so glad I did! Upon dropping my car off for a scheduled A service, my service advisor Alex and I were doing a walk around my vehicle and I pointed out a large scratch I caused on my rim and he said that was something they could take care of and now my rim looks brand new! So pleased with the entire experience there and will be going back for all future service. More

ZERO CUSTOMER SERVICE The customer service at Mercedes Benz in Westwood, MA is poor. They are unprofessional, , They display a don't care attitude. They do not respond n The customer service at Mercedes Benz in Westwood, MA is poor. They are unprofessional, , They display a don't care attitude. They do not respond nor follow up with customer's issues with their vehicle. I DO NOT RECOMMEND THIS DEALERSHIP TO ANYONE. More

Renewed my registration I went to get my registration renewed and fortunately I was in and out in 15-20 minutes. They were very efficient and quick. Very pleased with their r I went to get my registration renewed and fortunately I was in and out in 15-20 minutes. They were very efficient and quick. Very pleased with their response time. More

Great Used Car experience So I was dreading looking for a used car for my daughter. Found a used car on carguru that was at Mercedes of Westwood. Never been there before, but So I was dreading looking for a used car for my daughter. Found a used car on carguru that was at Mercedes of Westwood. Never been there before, but would most definitely go back. Thomas Parker was our salesman and he was fantastic. What a pleasure to deal with. Never felt pressured, never felt like I was being led into something I don't want, kept things simple and easy. Best used car purchase I've ever had! More

Started out well but declined considerably Bought a CPO C300 a year ago. Within two weeks the COMMAND system died. They fixed it. Just happened again last week making it twice in a year. I comp Bought a CPO C300 a year ago. Within two weeks the COMMAND system died. They fixed it. Just happened again last week making it twice in a year. I complained and wanted a replacement (not an upgrade...just a replacement as I lost confidence in the car). Despite complaining to corporate and having them made aware of the issue, they tried to tell me that after putting 10,000 miles on the car in a year that it has depreciated $10,000 (the car was 4 years old when I bought it...4 year old cars don’t depreciate ten thousand dollars in a year) and it needed new breaks and tires (again after 10,000 miles from a complete recertification process) and wouldn’t work with me at all. As for the repair I got an update from service two days after I dropped it off telling me the wrong part was shipped and then didn’t hear back from them until Monday and when I picked the car up they didn’t even have the decency to wipe their hand and finger prints off the COMMAND screen which was covered in them. This is no way to treat a customer who had been very happy with your dealership to that point but their complete lack of effort to make this right and disregard for the status of the screen after repairing has totally soured me on them. More

Performance Professionals The Sales and Service staff at Mercedes Benz of Westwood strive continuously to exceed industry standards and is testament to their professionalism! The Sales and Service staff at Mercedes Benz of Westwood strive continuously to exceed industry standards and is testament to their professionalism! Top gun professionals!! More

New Tires I stopped in cause tire pressure was low even though no appointment. I had a nail in my tire. They gave me a loaner at 2:45 and was going to pick up I stopped in cause tire pressure was low even though no appointment. I had a nail in my tire. They gave me a loaner at 2:45 and was going to pick up next day. I called back at 6:00pm to see if I could pick up same day. They said absolutely. Claudia had me in and out of the dealership quickly when I dropped my car off as well as when I picked it up. Great service and very easy. Thank you!! More