Mercedes-Benz of Westmont - Service Center

Sperb service with personal attention Rob Razik is one of the most attentive, considerate and capable service advisor I have worked with on several occasions. This time ,I had to go out Rob Razik is one of the most attentive, considerate and capable service advisor I have worked with on several occasions. This time ,I had to go out of town, the car needed service and I asked for a last minute service appointment, and my schedule was insane!!( I had to be back in my office for scheduled appointments) Rob not only took care of the service expediently, but also surprised me with a loaner car, officially "unavailable". The extra mile he went was above and beyond: He has earned my gratitude at a personal level. Customer care at its best!! More

Brian is extremely helpful, professional, knowledgeable, courteous, and dependable. He is a man of his word. Your car will be ready when he says it will be ready! Time is important!! Furthermore, he always courteous, and dependable. He is a man of his word. Your car will be ready when he says it will be ready! Time is important!! Furthermore, he always does great work!!. More

Took my car for engine oil chainge in December 2007. Just for one engine oil change, 4 employees drove the vehicle. When car was services, I way on my way to leave when I noticed that the passenger side mirr for one engine oil change, 4 employees drove the vehicle. When car was services, I way on my way to leave when I noticed that the passenger side mirror was broken. It was so obvious but they were hoping that once I drive off the dealership, they would be off the hook. However, I noticed the damage before I even got in the car. To me, this is a lack of personal responsibility. Where is the pride of ownership? How are their employees proud of what they do? It looks like all of them hate their jobs. If that is the case, I suggest the owner starts recruiting new fresh eager technicians who are deeply interested to exceed in what they do and also provide the best mechanical solutions to their customers. Don't focus on the revenue, focus on the quality service and the money will come anyway! More