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Mercedes-Benz of Westmont - Service Center

Westmont, IL

4.5
333 Reviews

333 Reviews of Mercedes-Benz of Westmont - Service Center

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March 07, 2024

Too pricey for me compare to other dealers. I had a guy name Brian to do my regular maintenance and he was upfront with the diagnose price without even looking at the car. the approach was har More

by paul.kisuda5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian
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Mar 12, 2024 -

Mercedes-Benz of Westmont responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (630) 537-0313 to discuss what we can do to help.

March 05, 2024

my service advisor is great always answering my call and my questions. She always made sure my vehcile was ready on time More

by alek.uscdirect
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Patt
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Mar 08, 2024 -

Mercedes-Benz of Westmont responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

March 01, 2024

Scheduling and service is excellent. Front door to back door, the staff is polite and professional! More

by jberst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Flessor - Sales
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Mar 05, 2024 -

Mercedes-Benz of Westmont responded

Hi, thank you for taking the time to leave us feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us at (630) 537-0313. We look forward to hearing from you.

February 26, 2024

Best dealer in Chicago land area, including service department. Very convenient and excellent staff to help always. More

by Prakash Amin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob razik
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Mar 02, 2024 -

Mercedes-Benz of Westmont responded

Hi, we are pleased to hear you had such a positive experience with us, Prakash! Don't hesitate to call us if you ever need anything. Be safe on the road!

January 22, 2024

I recently completed a survey 2 weeks ago and gave my dealership 5 stars until two days ago while driving in a snow stone my dashboard showed WINDSHIELD FLUID IS EMPTY! I have never been so scared in my More

by windyc2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can’t confirm
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Jan 25, 2024 -

Mercedes-Benz of Westmont responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (630) 537-0313 to discuss what we can do to help.

January 08, 2024

Friendly technician , clean environment. Took care of my car very well and cleaned it for me. More

by Gbarazi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
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Jan 11, 2024 -

Mercedes-Benz of Westmont responded

Hi, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

December 08, 2023

Tim my service dealer extremely attentive Courteous Extremely helpfull and very knowledge Of all vechiled More

by Drosen9524
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
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Dec 12, 2023 -

Mercedes-Benz of Westmont responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

December 04, 2023

Dealer has sales people that have been excellent getting back to me with my questions More

by Sal.bellavia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brien reed
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Dec 07, 2023 -

Mercedes-Benz of Westmont responded

Hi Sal, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!

December 03, 2023

Perhaps this dealership is not for service of commercial vehicles. Very poor time manner of pick up service even thou with scheduled exact day and time appointment. Regarding the vehicle warranty work mann More

by Andy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Patt Shannon
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Dec 06, 2023 -

Mercedes-Benz of Westmont responded

Hi Andy, we regret to hear that you are displeased with your recent experience with us. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (630) 537-0313 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

November 29, 2023

Always great service and numerous new car selection. Valerie provided excellent service and timely communications. More

by Arbor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valerie
Report | Print
Dec 01, 2023 -

Mercedes-Benz of Westmont responded

Hello Arbor, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!

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