Mercedes-Benz of Westmont - Service Center

While I have had some decent experiences in the past years - for the most part - this Dealership is Terrible. I had issues right from the get go at Sales.. and mind you - this is not my only car. I do w years - for the most part - this Dealership is Terrible. I had issues right from the get go at Sales.. and mind you - this is not my only car. I do work with other dealerships and automotive brands for my other vehicles and I have 'NEVER' experienced such Terrible Sales and Service. Their Sales person Kim called me and then went silent when she knew I know my cars. For starters - the unprofessionalism, the overselling, and the overcharging of something that can be done seamlessly if I went to a different MB Dealership - is beyond ridiculous. Family members and friends of mine had warned me about this place but I went back only because of the proximity. This will be 'THE VERY LAST TIME' I am going to this dealership and I will escalate their lack of ethics, unprofessionalism, and lack of transparency all the way to the Top at Mercedes' leadership. Tim Kronon from service was great but I didnt get a chance to work with him this time - my bad luck. Kelli who used to work there was great but she doesnt anymore. The rest of them are either unhelpful or out to get you. This place is really the pits. They even broke my numberplate cover and bent my numberplate when they returned my car - for crying out loud! Seriously DO YOURSELF A FAVOR AND DO NOT go here. Very unethical set up. I was overcharged and taken for a ride. Such a terrible experience. I will be speaking to MB folks at Sandy Springs, Atlanta and I will be raising these concerns. More

Exceptional, always courteous service from Mercedes Benz of Westmont! A special thank you to Mathew Poore for his diligence and perseverance in resolving a long-standing repair issue! of Westmont! A special thank you to Mathew Poore for his diligence and perseverance in resolving a long-standing repair issue! More

I was given a loaner that was the same model as my car and drove it for 2-1/2 months. I was kept up to date on the expected arrival of the part needed to repair my car. My salesperson, Sylvia was an amazi and drove it for 2-1/2 months. I was kept up to date on the expected arrival of the part needed to repair my car. My salesperson, Sylvia was an amazing contact for me. She helped coordinate my acquiring everything I needed! More

The best. Brian Reed makes my stop the best. Been coming here since 1983. Always ready for me. Brian Reed makes my stop the best. Been coming here since 1983. Always ready for me. More

My car was in for routine maintenance. I meet my service advisor Brian at 7:00 am; Brian checked me and told the car would be completed in 2 hours. Brian had meet with loaner car person. I meet my service advisor Brian at 7:00 am; Brian checked me and told the car would be completed in 2 hours. Brian had meet with loaner car person. I was on my way by 7:05am. That is what call efficient and careful work . Brian called and told my car was ready at 9:30 am. Brian delivered on his promise. More

MB Westmont always makes it easy for service visits. They had my regular service done quickly and communicated via text throughout to keep me informed. I had pointed out a potential crack in the brake r They had my regular service done quickly and communicated via text throughout to keep me informed. I had pointed out a potential crack in the brake rotors and they said it was nothing. I feel like some spots would have taken advantage and said it needed fixing. Thanks for the honesty! More

I was charged over $600 to program a MAF that was already programmed. They refused to refund my money. Weeks after I brought the car in, I still had the same problem. They said the check engine light was cau programmed. They refused to refund my money. Weeks after I brought the car in, I still had the same problem. They said the check engine light was caused by a bad MAF. Another shop correctly diagnosed the problem as the diesel particulate filter not able to re-gen. I have documentation from the service advisor at MB of Westmont that replacing the MAF didn't solve the problem. More

I think the new manager of the dealership is helping to improve the service department. I think he is doing a good job. Keep it up. improve the service department. I think he is doing a good job. Keep it up. More

Great service experience. I especially appreciated my dedicated service contact - Timothy and the consistent status and continuity he provided. The video inspection was also v I especially appreciated my dedicated service contact - Timothy and the consistent status and continuity he provided. The video inspection was also very helpful in making service decisions. More

The service provided by Westmont Benz is top notch. The advisor Ms Shannon was superb. I highly recommend this dealership. The advisor Ms Shannon was superb. I highly recommend this dealership. More