Mercedes-Benz of Westmont

Great service personnel but sales talent lacking. We bought many Mercedes from this dealer. Jim Fico sold us several of them. While we were active purchasers he was great. However, we haven’t bought We bought many Mercedes from this dealer. Jim Fico sold us several of them. While we were active purchasers he was great. However, we haven’t bought a car from him in a couple of years having bought luxury models from other dealers. We recently visited the dealership twice. Although Fico presents the same smiling face, he shows no interest in selling us a car. In fact, we feel disrespected. During these visits, we asked for a test drive in two top models. On both occasions Fico said he would gladly demo the cars. We waited in the customer lounge while he attended to other matters, but he never showed up. In fact, he vanished. This happed twice and we feel disrespected enough to go to other dealers in the area. More

Awful service department My 5th and last Mercedes from this dealer will be by 2015 S550 which I bought new. Every single service experience was poor. Most recent was a new low My 5th and last Mercedes from this dealer will be by 2015 S550 which I bought new. Every single service experience was poor. Most recent was a new low. Truly an awful service department which ruins a pleasant sales team. Never again. Tesla, here I come. More

Great customer service. I recently purchased a vehicle from Westmont Mercedes-Benz. I got a great deal on the vehicle. This is my first time buying a MB. I would like to than I recently purchased a vehicle from Westmont Mercedes-Benz. I got a great deal on the vehicle. This is my first time buying a MB. I would like to thank Mohammad and Yusuke for helping me through the process and answering all questions and concerns, I had regarding the vehicle. They was extremely professional, and informative. Also, I will like to applaud the staff (Scott, Christopher Seamans, Leslie, Ken Krzak, and the guy who walks you through the commands in the vehicle) ) during the times I needed service done or concerns regarding the vehicle. I am very satisfied with the whole experience and I highly recommend MB of Westmont. More

No haggle pricing, aka don't question anything. I contacted MB Westmont regarding a certifed used vehicle that I was considering. I noticed that it had a $300 option that I was having a hard time l I contacted MB Westmont regarding a certifed used vehicle that I was considering. I noticed that it had a $300 option that I was having a hard time locating on other vehicles, but was priced nearly $2,000 more than similar certified vehicles. When I asked about their pricing model, I received a long argument about why customers prefer the no haggle pricing, how much they spent to certify the vehicle, and just how wrong I was in my comparisons. A simple, we are content with being overpriced would have been much prefered and I'd have moved along. When looking to purchase a vehicle, the last thing I want to do is to listen to a salesperson complain and want to argue with me. More

Buying experience We had amazing vehicle buying experience at Mercedes- Benz of Westmont. Sylwia who was our Sales Consultant was professional, knowledge, helpful and f We had amazing vehicle buying experience at Mercedes- Benz of Westmont. Sylwia who was our Sales Consultant was professional, knowledge, helpful and friendly. We really love our E350! More

Cracked my windshield while the car was in for service Brought my car for a warranty service to get rid of a noise in the rear differential, when I came to pick my car up after about a week I noticed the w Brought my car for a warranty service to get rid of a noise in the rear differential, when I came to pick my car up after about a week I noticed the windshield was cracked. Scott who is the manager insisted it was cracked when the car was there which is really shady because it was definitely not. After I argued that it cracked while the car was in for service then he changed his story that the crack was due to a rock chip, but the fact that they test drove the car does not do justice... Would never return to this dealer for any type of service... More

NO Service, I would give this dealership a zero rating! I have been a loyal customer of MB for over 20 years. However, I would NEVER purchase another car from MB and will advise all of my family and friends I have been a loyal customer of MB for over 20 years. However, I would NEVER purchase another car from MB and will advise all of my family and friends to never purchase a car from your company! It has been an absolute nightmare for the past 4.5 months. The worst service that I have ever had from a car company in 50 years of driving and ownership. In fact I would say the worst service\experience I have ever had with any company, including Comcast!!! It all started in mid-May. My car had to be towed to the Mercedes of Westmont, Illinois dealership. It took several weeks, and multiple calls on my part because dealer never called me, to learn that water had gotten into the "halter". Later We were told that this would have to be replaced and I should call my insurance carrier. I did, and my insurance representative went out the very next day. He approved the damages for $9+k in less than 2 business days. It then took almost 10 days for the dealer to respond to my calls, and he then asked whether I "really" wanted to do these repairs or scrap the car! I only had 22k on a 2011 C300 so I asked why he would think to scrap the car. He said, FOR THE VERY FIRST TIME, that I could be 6-8 weeks before they could replace the part since it had to come from Germany. I asked why he hadn't disclosed this important fact BEFORE I settled with the insurance company. Just dead silence was my response. I told him to order the part and get my car repaired! It has been more of a nightmare ever since. The dealership NEVER called me at first. I constantly had to call them. Then one lie after another! They blame MB of Germany for all of the delays and failures to communicate. Nice job for the dealership to blame it's own car manufacturer! Weeks went by and no word or follow-up for the dealer. I called the head of the service department and the GM of the dealership to complain, but no return calls or handling of my complaint. And this is how a good\return customer of Mercedes is treated!! I was finally told that the part had shipped fro Germany in late July and should be at the dealership shortly. I kept calling and was told "the part is in the US, but we can't locate it"!!! Then I was told repeatedly that the part was in the US, but couldn't be locate or shipped to the dealership. Frustrated, I made several call to Mercedes USA. The first representative said he would put a "priority check" on the part and promised to call both the dealership and me to report on the progress. Needless to say I never heard back fro Mercedes USA or the dealership!!! Many more phone calls and the run around got me now where. Other MB USA reps only suggestion was call the service department of the Westmont dealership. I said it was your name ( Mercedes) on the door so please help! Finally, I demanded to speak to a MB USA supervisor. She did call back, but only said the part was NOT in the USA, and in fact had NOT yet been manufactured!!! I said then that the dealership had lied to me, and she said "no" they simply were working on "the best information they had at the time"!!! I said both statements can't be true: 1) that the part had shipped from Germany and was in the US; and 2) the part wasn't even manufactured yet. One had to be a lie!!! She then said I must have been told that it would take 15 weeks to supply the part. I said this was THE VERY FIRST TIME ANYONE HAD EVER MENTIONED 15 weeks to me. Needless to say, It has now been over 18 weeks and still no part, no word, no car and no service! I have kept quiet until now. No more. I will never purchase another Mercedes. I will never recommend the dealership. I will never recommend this car and I plan on telling everyone I know, or anyone who will listen, about the worst car company and service I have ever experienced! More

Terrific helpful Staff! I did a lot of research before deciding on a Mercedes. Their track record for quality cars was and continues to be a main reason for buying one for me I did a lot of research before deciding on a Mercedes. Their track record for quality cars was and continues to be a main reason for buying one for me. I visited and test drove at five or six dealerships and found Westmont to be the most straight forward and helpful sales people I met. Ernie, although new to MB Westmont, listened closely and attentively and truly heard what I said to help me get to the right purchase. I believe he will be very successful in sales there because he went above and beyond to make me feel comfortable with the deal, the terms, and the car itself. Both the Used and new Car Managers pitched in when needed when it came to fielding questions about the financing to a point that I felt very comfortable with proceeding. I looked to only lease but decided smartly I might add, to finance instead. Their selection was top notch, and literally everyone from the person who washed the car to the Finance manager was sincerely focused on helping me completely. This is rare service in a car sales business don't you think? More

Always exceptional service Every time I have any kind of service done, Mercedes Benz of Westmont ALWAYS delivers. With excellent service advisors (thanks Domenico), friendly sta Every time I have any kind of service done, Mercedes Benz of Westmont ALWAYS delivers. With excellent service advisors (thanks Domenico), friendly staff and great overall experience, A+ rating for this facility. THANK YOU More

Worst car buying experience I have ever had I have been a Mercedes Benz customer since 2011, but after this experience with Mercedes Benz of Westmont, I believe that relationship is over. Up to I have been a Mercedes Benz customer since 2011, but after this experience with Mercedes Benz of Westmont, I believe that relationship is over. Up to this point, I have received the highest level of service from every other MB dealership I have worked with, but MB of Westmont has shattered that reputation. I have never felt so taken advantage of in any transaction I have ever had, and this is certainly my most unpleasant car buying experience. I purchased a CPO 2012 C350 sight unseen via email with salesman Mike Moran. I live in Wisconsin, and the selection for this particular car is non existent in the cheese state. We agreed on price, and I requested financing through MB Financial. The agreement was that I would drive down, return my leased C300, and drive back in the C350. The sales experience was pretty standard and everything only took about an hour and half. The only difference was that they set me up with Bank of America instead of MBFS. Mike handed me my paperwork for the lease return and said “for your records”. Once I got home, I discovered that the car had subtle, but substantial damage to the front end. The grill was detached from the front bumper and both headlights are misaligned. There were also some mismatching on the body panels, and paint chipping. This type of damage is shocking, considering the car was CPO and the Carfax did not reveal any accidents or body work. Here is a link to a video showing the damage: https://youtu.be/ZEAlgS3a02U. When I took the car to my local MB dealer, they were able to confirm that the car had been in some kind of accident and was not properly repaired. I sent Mike numerous emails to try and rectify this, and he did not respond. Even an email to the GM did not precipitate a response. This leads me to believe that they deliberately “Certified” a car they knew to be damaged and took advantage of an out of state buyer. I then got a letter from MBFS stating that I owed upwards of $600 for lease end fees. After digging out the copies of the lease end paperwork “for my records” I discovered that the lease end fees were only waived if I purchased a CPO Mercedes AND I financed with MBFS. Mike knew this and deliberately deceived me at the dealership so I would not question it, or insist on switching to MBFS. As if that weren’t enough, Mercedes of Westmont was supposed to handle the title and license plate applications for my Wisconsin plates. My temporary tags are expiring this week and I still haven’t received my plates. I called the Wisconsin DMV and they have not even received the paperwork. It has been a month since I purchased the car. I have called twice and sent numerous emails to get this rectified, including to the GM, and have not received any kind of response. This is simply a case of gross incompetence. Lastly, I recently checked up on my credit report and found out that they performed five hard inquiries, which will negatively affect my credit score for the next two years. I will certainly never do business with Mercedes of Westmont or any Autonation dealership ever again, and I most likely will no longer be a Mercedes Benz customer. The shame of it is that I actually do enjoy the car, but I have no confidence in it mechanically and after this week I won’t be able to legally drive it until MB of Westmont files my paperwork. More