Mercedes-Benz of Westmont

Do not buy a used car from this dealership they are crooks After 2 1/2 months I finally found the car which met my specifications! I bought a used Mercedes SL from Westmont Mercedes! Then on fifth day I receiv After 2 1/2 months I finally found the car which met my specifications! I bought a used Mercedes SL from Westmont Mercedes! Then on fifth day I received an ABC suspension failure! Since I'm from St. Louis I took the Mercedes to a dealership here and I instantly contacted the james bloom Who sold me in the car. He said There was nothing he can do about it and we he wished me luck .(The St. Louis dealership which I took it to immediately told me it would take $3950,, and they discovered as additional problem) Westmont Mercedes is an AutoNation subsidiary . Now AutoNation has this five days 250 miles policy you could turn it back in no questions asked! In addition AutoNation has this 125 point inspection/reconditioning! Westmont Mercedes is in breach of that agreement .I contacted james bloom again and then went to his senior manager. Still no luck and they quickly started ignoring me. After contacting AutoNation I finally got Westmont to start talking to me again! This went on for several months. Westmont Mercedes was willing to take the car back after nearly 3 months! I told them NO! for various reasons.(Including insurance settlements, taxes and, and the upgrades I made to the car, to go out and look for car all over again etc) Thoughout this time I was willing to go up to Chicago to have the repairs at their dealership..they wouldn't bite.Al Leon Westmont even said well this suspenion just all the sudden popped up(bad luck on my part) I know it wasn't the case because I contacted the previous owner! He had the very same issue. Finally ,I was willing to settle for $1950 because I really didn't want to sue them in court! I've tried to work with them! I guess I will not be ignored much longer I am going to sue them! I have never been treated so badly by the dishonorable crooks people at Westmont Mercedes. Beware in buying a used car from them. If they can treat me like this for a stinking $1950, when the dealership brings in millions of dollars what can they do to you?. oh They made a minimum of $6000 of my car! More

New car purchase My wife and i couldn't be happier with the way we were taken care of this week. Sylvia Dziuba made us feel right at home, made the process very easy, My wife and i couldn't be happier with the way we were taken care of this week. Sylvia Dziuba made us feel right at home, made the process very easy, and Ken Krzak provided aggressive numbers with out any back and forth. Christina had our paperwork ready, was done signing in a few minutes! Great experience! More

Great deal on my Mustang! Dealership was a pleasure to work with, aggressive used car pricing that got me to drive down from Milwaukee and the attention to my internet lead was Dealership was a pleasure to work with, aggressive used car pricing that got me to drive down from Milwaukee and the attention to my internet lead was excellent. Messages from both the sales person and the sales manager very quickly and responses came quick as well. Sylvia was very easy to work with and made sure I was completely happy with everything before taking my "New To Me" car home! I will definitely consider them in the future for any car needs. More

Awful Service Department Have purchased four new E Classes here in the last 20 years. Sales experiences have generally been positive. Since the arrival of Autonation a few Have purchased four new E Classes here in the last 20 years. Sales experiences have generally been positive. Since the arrival of Autonation a few years ago the Service Department has been horrible. Upselling is relentless, and prices are very high. Communication from the service rep on an issue where my car has been there 12 days has been terrible. More

Routine maintainance. Tires Excellent experience over the years with Rob Razik. Prompt and thourough service. A pleasant experience thanks to Rob. Good and punctual service. Alwa Excellent experience over the years with Rob Razik. Prompt and thourough service. A pleasant experience thanks to Rob. Good and punctual service. Always has a loaner waiting for me. Communicates with customer re type of repairs neede and time to pick up car. More

More unprofessional servise In February 14 TH i visited the Mercedes Benz at Westmont and i received the worst service from service manager. When i requested a higher person to In February 14 TH i visited the Mercedes Benz at Westmont and i received the worst service from service manager. When i requested a higher person to help me i received the same low servise . They just want to charge you money . My car was under 20.000 miles and not even 2 years brand new and they refused to cover a diffective piece which it was cover under warranty. The worst I heard it was this : today it’s Valent Day and we have to go ... come another day . My problem was solved by Mercedes customer servise and of course i reported everything. Visit a different dealer More

Unprofessional service We have 2014 CLA 250 4matic with only 30,000 mile. We took for service B at Mercedes-Benz Of Westmont ,IL. And after service it's stop performing ECO We have 2014 CLA 250 4matic with only 30,000 mile. We took for service B at Mercedes-Benz Of Westmont ,IL. And after service it's stop performing ECO feature. So I contact service and talked to Joseph.But he was very unprofessional and rude. He was asking another service charges and also denied to give loner.He wants us to stay there for entire time.I suppose to go to work but he actually told me he don't care for it. When I told him that we will report to MB USA for complain,he told me to"GO AHEAD" for it. And even said,he is the only Joseph in dealership if wants to complain.We asked for Manager Joe but he even denied to transfer and don't care for him if we do complain.He is bad for business and definitely loose business with his attitude. Before anyone visit this dealer,make sure not get treated by Joseph. Hopefully Manager Joe get this message and have talk with Joseph for his attitude before loose more business. Stay Away From this Dealership. This is the complain I submit to Better Business Bureau. More

Mercedes Benz of Wesmont is the best delearship The finance team as well as the service department ran by James is second to noon. Jim Ficio is the best salesman. He pays attention to detail, custom The finance team as well as the service department ran by James is second to noon. Jim Ficio is the best salesman. He pays attention to detail, customer needs and concerns. Jim Fico will explain the process as well as walk you thru. Buying a Mercedes was my best choice by far. I recommend Mercedes Benz of Wesmont for the best luxury car experience!!! More

Lied to repeatedly We’ve been loyal Mercedes customers for years and had the worst experience imaginable with this dealership. They told us repeatedly that all the fees We’ve been loyal Mercedes customers for years and had the worst experience imaginable with this dealership. They told us repeatedly that all the fees on the car we were turning in were waived as part of the deal on our new lease. 2 weeks later we received a huge bill in the mail from Mercedes saying we still owed those fees. The salesman and finance manager both admitted lying to us and the General Manager ignored our requests to set this straight. More