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Mercedes-Benz of Westmont
Westmont, IL
520 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 520 reviews
July 29, 2021
Great service and sales people, couldn’t think of a better dealer to buy my next Mercedes from! Kept me informed of the status of my service needs. better dealer to buy my next Mercedes from! Kept me informed of the status of my service needs. More
by Dbruff
Employees Worked With
Brian Reed
Helpful July 29, 2021
Everything was excellent! The team was awesome! I will refer anyone!!! Everyone was so professional. This was a most pleasant experience for me! Very satisfied refer anyone!!! Everyone was so professional. This was a most pleasant experience for me! Very satisfied More
by Robert Bester
Employees Worked With
Sylvia Dziuba!
July 28, 2021
Good service and very efficient. The team did there yearly service but I would have thought this would have been completed when we bought the car in April. It also very expensive yearly service but I would have thought this would have been completed when we bought the car in April. It also very expensive More
by Pfsivak
Employees Worked With
Customer service team
July 23, 2021
Brett in Service is a wonderful person to work with. He is very helpful and tells you the information you need to know. He gets back to you. is very helpful and tells you the information you need to know. He gets back to you. More
by claire.cartwright
Employees Worked With
Brett in the Service Dept.
July 22, 2021
This was the best experience in 32 years of buying cars! Earl is an absolutely wonderful person and a very knowledgeable asset to the Mercedes-Benz brand. Thank you so much for all your efforts! cars! Earl is an absolutely wonderful person and a very knowledgeable asset to the Mercedes-Benz brand. Thank you so much for all your efforts! More
by LMendez
Employees Worked With
Earl
July 21, 2021
I was really impressed with the professionalism and courtesy given to me. From my first email inquiry to delivery and follow up 2 days later, i felt valued as a person not just a client. This was an en courtesy given to me. From my first email inquiry to delivery and follow up 2 days later, i felt valued as a person not just a client. This was an enjoyable experience and i would definitely recommend Mercedes-Benz-of Westmont as a dealer. More
by Don Pollard
Employees Worked With
Al DiGiannantonio
July 20, 2021
I have requested someone from the sales management reach me to discuss a relatively minor problem. Phone calls not picked up, reaching management through sales rep no luck me to discuss a relatively minor problem. Phone calls not picked up, reaching management through sales rep no luck More
by JAAK
Employees Worked With
Earl
July 12, 2021
Mercedes-Benz of Westmont in IL has worse customer service ever. One of our problem is no-one return calls. I called million times, left messages and no one return my calls. Tried to get a help throug service ever. One of our problem is no-one return calls. I called million times, left messages and no one return my calls. Tried to get a help through operation - she just keep transferring my calls to answer machine. We leased the car and we stuck with this dealership for 3 years :( What happen to MB quality of service. More
by elmirka
Employees Worked With
no one
June 16, 2021
Complete lack of honesty and integrity. Incredibly disappointing experience and would expect more from Mercedes. After working with Jim, used car salesman, we had agreed on the car we would come in to disappointing experience and would expect more from Mercedes. After working with Jim, used car salesman, we had agreed on the car we would come in to test drive and buy. While his responses via text showed energy and "yes" to everything, it was the failure of honesty and transparency that showed in the end. Even as I chatted with him "On my way", to get the car, he responds with eager response. Upon arrival, Jim naively plays dumb as if he didn't know what car we were there to get (interesting as he personally sent me the pictures and the details of the specific car) and then says "oh that car sold already", I've got another one that we can fit your needs. I'm thinking "what the heck is this 1984.....used car bait and switch?" I thought he was joking until I realized this guy just doesn't get it. If you want honesty, integrity and someone who can communicate, do yourself a favor and simply look elsewhere. It was so bad, I thought hidden cameras were going to come out and we were on a prank show. More
by MHayes
Employees Worked With
Jim (used car sales)
March 10, 2021
We received a loaner car that is utterly filthy!! I’m We received a loaner car that is utterly filthy!! I’m not talking about the run of the mill crumbs, mud or finger prints. There is hair everywhere! We received a loaner car that is utterly filthy!! I’m not talking about the run of the mill crumbs, mud or finger prints. There is hair everywhere! It looks like the car hasn’t been cleaned in weeks. In this current climate where we are washing hands and wearing masks I don’t know how a responsible company much less one committed to excellence in customer service could provide such a dirty car to a customer while asking them to spend $10K in repairs. We had a scheduled appointment so the loaner car should have been cleaned the night before. The only reason I would patronize this service department is because the problem is beyond my regular mechanic. Shame on them! More
by Consumers
Employees Worked With
Unknown
