Mercedes-Benz of Westmont

Nightmare! We purchased a used 2020 Jetta from Mercedes-Benz of Westmont in March 2024 and the initial purchase went smoothly. I have excellent credit but due t We purchased a used 2020 Jetta from Mercedes-Benz of Westmont in March 2024 and the initial purchase went smoothly. I have excellent credit but due to demand and timing I took their their financing but planned to refinance immediately w/ my CU. I foolishly purchased an extended warranty from them but decided to cancel it the following day. Because the loan was already funded, I have had to jump through a series of hoops to get a refund from AutoNation and have done so promptly. At each step the goal posts kept getting moved. Because I refinanced, I chose to offset the cost of the $4k extended warranty from savings, expecting to replenish it within a month. I have done everything asked of me, signed every document promptly and after NINETY TWO (92) DAYS I still do not have any updates or so much as a reasonable ETA! A month ago, I was told the refund will be "expedited" and now nothing but crickets. I have tried to call and no one returns calls or emails. What started as a good buying experience has turned into a nightmare situation. At this point, I don't know if they expect to pocket the funds but the whole experience is shady and disappointing. Buyer beware. Update: After social media reviews, I was contacted by the dealership and a refund check was issued days later as promised. Took 100 days total. I really wish I didn't have to escalate to get a reaction but that's what happened. More

I was charged over $600 to program a MAF that was already programmed. They refused to refund my money. Weeks after I brought the car in, I still had the same problem. They said the check engine light was cau programmed. They refused to refund my money. Weeks after I brought the car in, I still had the same problem. They said the check engine light was caused by a bad MAF. Another shop correctly diagnosed the problem as the diesel particulate filter not able to re-gen. I have documentation from the service advisor at MB of Westmont that replacing the MAF didn't solve the problem. More

Christopher Roberts was outstanding salesman to work with. Very nice, and understanding of what we wanted, and worked with our budget. I would use Chris again. with. Very nice, and understanding of what we wanted, and worked with our budget. I would use Chris again. More

I think the new manager of the dealership is helping to improve the service department. I think he is doing a good job. Keep it up. improve the service department. I think he is doing a good job. Keep it up. More

I worked with Jim Fico and he was extremely helpful! I would recommend him to anyone looking for a new Mercedes. I would recommend him to anyone looking for a new Mercedes. More

Great service experience. I especially appreciated my dedicated service contact - Timothy and the consistent status and continuity he provided. The video inspection was also v I especially appreciated my dedicated service contact - Timothy and the consistent status and continuity he provided. The video inspection was also very helpful in making service decisions. More

Always like dealing with Jim Fico. Purchased 6 cars of him since 2021 and always very attentive to our needs. Purchased 6 cars of him since 2021 and always very attentive to our needs. More

The service provided by Westmont Benz is top notch. The advisor Ms Shannon was superb. I highly recommend this dealership. The advisor Ms Shannon was superb. I highly recommend this dealership. More

Every single person I Interacted with at this store was helpful. From a sales perspective, they were so helpful- spending the time to understand what I was looking for and making recommendations to mat helpful. From a sales perspective, they were so helpful- spending the time to understand what I was looking for and making recommendations to match. I really appreciated all the help Earl, my sales associate, gave to me- walking me through the technology and really being a resource after the sale. Really great service! I would 100% recommend! More

Friendly and professional service. Fast and efficient response to questions. This is an excellent dealership! Fast and efficient response to questions. This is an excellent dealership! More