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Mercedes-Benz of Westminster
Westminster, CO
514 Reviews
Mercedes-Benz of Westminster is all about customer satisfaction. Whether you're coming in to shop for the vehicle of your dreams or scheduling an oil change, we strive to exceed our client's expectations.
We have a skilled and knowledgeable Sales staff with many years of experience satisfying our customer's needs. Located in Westminster, Colorado, the staff at Mercedes-Benz of Westminster will help you find the vehicle of your dreams. We offer a searchable online inventory of new Mercedes-Benz, along with well-maintained pre-owned vehicles by today's top manufacturers. Come on in and take a test drive! Our Sales staff will help you find that new or pre-owned car you have been searching for.
Mercedes-Benz of Westminster has taken the meaning of customer service to heights never before seen in Colorado. Complimentary services that are offered to our customers include: vehicle pick-up and delivery (within a three-hour radius of the dealership), personal presentation of a test-drive vehicle at your home or office and an expert delivery specialist to guide you through the nuances of ownership and operation.
Our goal is to establish a long term relationship with each and every one of our customers. Here at Mercedes-Benz of Westminster our employees are not only knowledgeable but courteous and respectful, making it easy to build those meaningful relationships. We know your time is valuable and we'll never take you for granted. It's not about us, it's all about you, the customer. This mindset is what makes Mercedes-Benz of Westminster a great place to shop for your next luxury vehicle. Please come in or take a look around our website at mbwestminster.com, and experience the difference of total customer satisfaction.
If you would like to make an appointment or have any questions, please call us and we'll be happy to serve you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 514 reviews
September 28, 2022
I had a wonderful experience with Mercedes of Westminster in general and specifically with Steve Brown in sales and KB in finance. They both are extremely personable, knowledgeable and friendly. Stev in general and specifically with Steve Brown in sales and KB in finance. They both are extremely personable, knowledgeable and friendly. Steve even took me to the bank on a test drive to get a cashier’s check and was so friendly to my mother while I was busy in finance. KB in finance was very helpful in choosing from all of the packages for purchase. I highly recommend this dealership and working with both Steve Brown and KB. More
by mmkhappytulip
September 22, 2022
Drove into the dealership looking for a new Mercedes GLC SUV. They had a number of this model and I was able pick a great SUV. The process was quickly done and time was spent by Ben in Sales acquainting me SUV. They had a number of this model and I was able pick a great SUV. The process was quickly done and time was spent by Ben in Sales acquainting me with the car's systems. More
by rsparker2
Employees Worked With
September 07, 2022
Love this dealership! Everyone here is exceptionally wonderful. The sales people and finance officers are attentive and professional in every aspect! Everyone here is exceptionally wonderful. The sales people and finance officers are attentive and professional in every aspect! More
by matrix9910
Employees Worked With
August 30, 2022
False advertisement came in few days ago told me 30k over on a g wagon came in today to purchase and they jumped to to 50k over asked for the manager he came and said yesterdays price is not todays price tha on a g wagon came in today to purchase and they jumped to to 50k over asked for the manager he came and said yesterdays price is not todays price that vehicle got sold they had three more exact same vehicles made me drive a hour excited to leave in a new. Car ended up leaving upset. bad business i will Report this matter to Mercedes’ corporate pretty much said get lost if I’m not paying 50 over even have the buyers order showing purchase price at 30 over and still wouldn’t honor it stay away from this place all they care about is money no customer service what so ever manager is running a Mickey Mouse show. Sales men tried whatever he can to help but manager was very rude. I hooe Mercedes Benz corporate can do somthing about this i have Owned over 50 Mercedes and was excited to do business with Mercedes’ of westminister heard good things. Turned out to be a shame. Hopefully Mercedes Benz corporate can get me into one at sticker by a honest dealership that will earn my business and all my fellow partners in the future. STAY AWAY FRIM THIS PLACE Mercedes’ if Littleton or Denver will treat you better I’m sure. Don’t waste your timee More
by Halkayali
August 07, 2022
I've been getting good service from the sales team and Marty Martinez is wonderfulI would highly recommand to see him for his service. Marty Martinez is wonderfulI would highly recommand to see him for his service. More
by wongloufou15
Employees Worked With
Marty Martinez , Rick Nicholas
July 29, 2022
Poor, Poor, Poor Service. Service Department is nothing but a scam. Went in for an oil change and a DVD swap. Paid about $500... Vehicle stayed in shop for 4 days until it was Service Department is nothing but a scam. Went in for an oil change and a DVD swap. Paid about $500... Vehicle stayed in shop for 4 days until it was ready. Picked it up, stereo and car was just fine and I was so happy. I drove off from the service dept and very pleased with Matt Dunn(advisor) 10 minutes down the street Vehicle broke down with Coolant steam all over. I never had a problem with the Coolant or over heating problems. Vehicle was towed by the service dept. They kept the vehicle for days. I got tired of paying for a rental so I called over there and asked for a loaner while they figure out what they did to my Mercedes S550. They did give me the loaner cause they felt responsible for the breakdown. However, after another week goes by i am told that vehicle overheated and blew out an upper radiator hose. Matt said it will cost me $600 and it will be good to go. I said can you do something to help me with the price? He took $100 off. I agreed to pay that and few days later Matt calls me to tell me that i need a Laundry list of other parts to be replaced. $4200 worth of parts to be exact. I was furious... After calming down I had no choice but to pay for it, I guess!!! So I authorized the work. Pay $4200 and this madness will stop. Not really!!!! after all those parts were replaced, I am told that I need a new Radiator Fan that will cost me another $1100.. xxx!!!! I told Matt to have his service manager call me. Service manager Jeff Blake called me to tell me that he would give me 15% OFF total amount. WOW!! Thanks Jeff.. Um no Thanks!! A couple days go by and I called Matt to authorize $1100 new radiator fan. The $4200 repair included a new radiator but never mentioned to me about the radiator fan. this whole time they had the vehicle (over a month) radiator fan was never an issue. Spoke to Parts and Service Director Andrew Eytcheson about my experience with service and Matt Dunn. No help!!!! Thanks Andrew... Great customer service from you too...Anyways, Radiator Fan put in and car is ready for pick up.... Day of pick up I get a call from Matt saying vehicle is ready but I will need to pay another $2200 for a new Amplifier because it is not sending a signal to stereo, SO I HAVE NO SOUND NOW!!!xxx MATT!!!!! So the the last thing they did was a Radiator fan and that screwed up my sound/amp/ now electrical issues. I got a call from Matt saying to authorize $2200 new amp or bring loaner back and pay your $4225.00 for services that was never an issue from day 1. I also received a threat from Matt Dunn. He said if I do not return the loaner by end of business day on 07/27/22 that I would accrue a $100 daily charge. That is when I had enough and went to Mercedes Corporate to see what they would advice me. Spoke with them and they basically said that Westminster Mercedes is an independent dealer and that I would have to deal with them. WOW!! THANK YOU CORPORATE.. I told her that I have been dealing with them and it is not working out nor FAIR that is why I am reaching out to you guys!!! Anyways, after I received the threat of $100 daily charge on my credit card for not returning the loaner back, I drove straight to them. Dropped off the Loaner. Paid $4225.00 and drove off. My car went in on May 27th at 9:30am for an oil change and DVD sway for the radio to work. Picked up the vehicle 07/27/22 after paying $4225.00 and still no sound in my car. Radio works just fine but will need to talk to Mercedes of Denver to see if they could just program the stereo and that should do the trick. PEOPLE if you are reading this... STAY AWAY FROM WESTMINSTER MERCEDES SALES/PARTS/SERVICE.... There are other places like Mercedes of Denver or MD Clinic for support with your new or used Mercedes. I will copy and paste this review and add to YELP as well as have my friends and family share this on all social media. If you want this madness to stop and not share any hate on the net. I would like a call from someone that I have requested to speak with during this whole process and that is the GSM Taylor Stephens General Sales Manager (303) 410-7821 17 years with Mercedes- Till this day... I never got a call nor an email from the GSM of the store. WOW!! THANK YOU TAYLOR. What I want is my credit card refunded and a new amp put in to be satisfied.. ZAK More
by carguy303
Employees Worked With
July 23, 2022
Disappointed with sales leadership. They are apparently purposefully disconnected from the customer. Out of state buyers not a warm welcome. They are apparently purposefully disconnected from the customer. Out of state buyers not a warm welcome. More
by nomercedeshere
Employees Worked With
Greg Weiler, Taylor Stephens
