Mercedes-Benz of West Covina

James Hou, the service consultant, has always been very helpful. The service room is very nice as well with snacks and drinks. helpful. The service room is very nice as well with snacks and drinks. More

I recommend to update right away your customers . I’d like to make a shout out to Daniel who greeted me this morning with a smile and kindness when I went to pick up my car.The rental department sho I’d like to make a shout out to Daniel who greeted me this morning with a smile and kindness when I went to pick up my car.The rental department should give the customer an estimated time to wait otherwise you will be waiting the whole day. This is a luxury brand so as a customer I expect more. More

Daniel was amazing. He was professional, friendly, and incredibly respectful of our time. Thank you! He was professional, friendly, and incredibly respectful of our time. Thank you! More

Most of the B service seemed to be OK, but when I left , only after a few miles, my tire pressure light went off. I pulled over and found that all 4 tires were about 10 lbs below the recommended pressures only after a few miles, my tire pressure light went off. I pulled over and found that all 4 tires were about 10 lbs below the recommended pressures of 49 front and 70 back. This is despite my completed work record showing that all 4 tires were set to the correct pressure. Who knows what else is wrong, if they cant even get the tire pressure right? I have no plans to return to this dealership. More

The service advisor Jorge is great and Ashley Huesca from the sales team is a rockstar. If I could give 10 stars I would. Love this store and the people here. the sales team is a rockstar. If I could give 10 stars I would. Love this store and the people here. More

The service is so excellent! John is so nice and responsible. I really appreciate for his help! John is so nice and responsible. I really appreciate for his help! More

John Chow is a very nice and professional person. And provided very good services to me. And provided very good services to me. More

Jorge Was my service manager. He was awesome. I will make sure I get him every time. super high marks for him !!! He was awesome. I will make sure I get him every time. super high marks for him !!! More

Demitra was really helpful and came to check on me from time to time. Thank you! The only disappointment was that the WiFi did not work when I was trying to connect via my computer. time to time. Thank you! The only disappointment was that the WiFi did not work when I was trying to connect via my computer. More

The service was excellent from start to finish. Nick was professional and went above and beyond to help me. Nick was professional and went above and beyond to help me. More