Mercedes-Benz of West Covina

best service in town, Matthew Wang was way helpful than i ever could expect! thoughtful and always keep me posted about services and promotions, polite and friendly. easy to talk to, and very patient! recomm ever could expect! thoughtful and always keep me posted about services and promotions, polite and friendly. easy to talk to, and very patient! recommended for everyone. one things was the wait time is too long. my car was hold for 4 days! More

My service representative was extremely nice and personable, he offered me a take home vehicle and was helpful. personable, he offered me a take home vehicle and was helpful. More

i had a flat tire and my vehicle was taken to this facility for service. Riad took care of what needed to be done, answered my questions, and kept me updated. Richard was also very helpful filling i facility for service. Riad took care of what needed to be done, answered my questions, and kept me updated. Richard was also very helpful filling in for Riad when he was busy with a client. He checked the update and clear up the misunderstanding on the invoice. i had a great experience and happy that everything went smoothly. More

The service dept provided excellent services with the exception of a staff at the car rental reception. I asked the car rental staff if he can print me the rental contract as my phone was taking too l exception of a staff at the car rental reception. I asked the car rental staff if he can print me the rental contract as my phone was taking too long to download to esign. His responded, “. I guess.” This definitely not type of responses one would expect to associate with Mercedes Benz. More

A great service experience , i have purchased two vehicles, everthing great. Peter yee is my regular service technician vehicles, everthing great. Peter yee is my regular service technician More

James Hou is always offering excellent service. He is the best .Thank you a lot James. He is the best .Thank you a lot James. More

My experience at Mercedes yesterday was excellent. Dan Ranciglio was very polite, friendly, and just wonderful to work with. He was very helpful and professional. Dan Ranciglio was very polite, friendly, and just wonderful to work with. He was very helpful and professional. More

I've been taking my vehicle to another MBZ dealership for service, solely out of convenience due to the location. To say that I have been less than impressed with them is an understatement. MBZ of West Covin service, solely out of convenience due to the location. To say that I have been less than impressed with them is an understatement. MBZ of West Covina treated me like I was a family member. From the time I drove in to actually picking up my vehicle I was kept informed and updated. Excellent customer service. Excellent details from the technicians. I will definitely drive the extra miles to get my service done here time and again. More

Horrible experience! Spend lot of money and my car is still not fixed dealership wouldn't do anything Spend lot of money and my car is still not fixed dealership wouldn't do anything More

smooth, helpful, efficient, good experience with service advisor Peter , would def love to go back advisor Peter , would def love to go back More