Mercedes-Benz of West Covina

Everything was clean and well organized. Did feel like everyone was busy with other customers upon arrival. A greeting would have been nice. But once I approached someone the process was smo Did feel like everyone was busy with other customers upon arrival. A greeting would have been nice. But once I approached someone the process was smooth More

I am very grateful to service advisor Daniel for his help. The professional explanation report and considerate service help me to solve the problem in just a few days help. The professional explanation report and considerate service help me to solve the problem in just a few days More

Emmanuel was great to work with! He understood what we needed and made a deal work for us. He answered all of our questions and had great customer service. Will definitely recommend He understood what we needed and made a deal work for us. He answered all of our questions and had great customer service. Will definitely recommend him and this dealership to others! Thank you! More

Service agent Demetria wonderful. My GLC was in for recall. A loaner was provided since the repair would take 3-5 days. It was done in 4. GOOD SERVICE My GLC was in for recall. A loaner was provided since the repair would take 3-5 days. It was done in 4. GOOD SERVICE More

Jennifer is a charming and patient person. Thank you very much for her patient answer. Thank you again Thank you very much for her patient answer. Thank you again More

Love the service at this Dealership and the people. Matthew Wang in Service dept is awesome! Matthew Wang in Service dept is awesome! More

George Kakish service consultant accommodates my service request and was available at my arrival time and prepared to check the vehicle in for service efficiently. He updates me on the status and the addi request and was available at my arrival time and prepared to check the vehicle in for service efficiently. He updates me on the status and the additional service needed as well as the service completion. He is professional and knowledgeable. More

George Kakish was very Helpful! Thank you George!It was very quick. Services waiting room js clean. Thank you George!It was very quick. Services waiting room js clean. More

Was not explained it was 300 per hour for an inspection. Customer service made it seem like 300 covered the inspection. Will not come back Customer service made it seem like 300 covered the inspection. Will not come back More

Worst experience with the rent a car place they have inside , people with lack of training and very rude , they treated me , it was just awful, worst is the service Director whom When I express my fru inside , people with lack of training and very rude , they treated me , it was just awful, worst is the service Director whom When I express my frustration he’s was careless!!! Only Jorge was great the service advisor, the company is careless More