Mercedes-Benz of West Covina

Patti is very helpful and nice recommend her all the times i come to the dealership times i come to the dealership More

Do not buy a used car there! Was sold a car with the speech of " it was inspected by Mercedes Benz mechanics and is in perfect condition" to justify the higher price. After 2 wee Was sold a car with the speech of " it was inspected by Mercedes Benz mechanics and is in perfect condition" to justify the higher price. After 2 weeks and less than 1k miles driven I found out that I needed to change radiator and engine. Just that would cost me more than I payed on the car. 2 weeks! They literally lied to my face and got rid of a broken car. Shame on Mercedes Benz to associate their name with this type of business, shame on the salesman and the manager. More

I have been looking for a competent dealership for quite awhile due to having been stuck dealing with subpar dealerships and I am pleased to say I have found one that goes above and beyond. I was satisfied awhile due to having been stuck dealing with subpar dealerships and I am pleased to say I have found one that goes above and beyond. I was satisfied with my service as i was seen and given a clear rundown of my cars issues and notable components that were damaged or in need or readjustments. The service was done in a very timely manner and I will gladly be returning to this establishment for all my car needs. Patti was a very professional Advisor,I would be happy to work with her again in the future! More

I would recommend my friends and family to see Daniel R. in service at Mercedes Benz west Covina. He was honest and had great communication. in service at Mercedes Benz west Covina. He was honest and had great communication. More

I was well taken care of by Dan Ranciglio from Start to finish. He was very accommodating and easy to talk to. finish. He was very accommodating and easy to talk to. More

I brought my car in for service and was helped by Demitra. She was quick to process my car and answered all my questions thoroughly. I was impressed by her communication with me through the process. Demitra. She was quick to process my car and answered all my questions thoroughly. I was impressed by her communication with me through the process. I will definitely come back and I hope to work with her again. Thank you! More

I received great service today, my service advisor Demitra, was very knowledgeable, helpful and kind. Customer service is very important to me, so I would highly recommend Mercedes-Benz of West Covina Demitra, was very knowledgeable, helpful and kind. Customer service is very important to me, so I would highly recommend Mercedes-Benz of West Covina and service advisor Demitra! More

I recently had my Mercedes GLC 300 serviced at the dealership and was impressed with the service I received from Demitra Lopez. She was incredibly knowledgeable about the car and made sure to take the dealership and was impressed with the service I received from Demitra Lopez. She was incredibly knowledgeable about the car and made sure to take the time to explain every aspect of the service process to me. Her customer service was exceptional, and she went above and beyond to ensure I was comfortable and satisfied throughout the experience. I would highly recommend Demitra for anyone in need of service at the dealership. More

I was hesitant to come here as I have had bad experiences with other dealers in the past. But this time I felt like I found my new service center! I knew roughly how much the maintenance cost for my car woul with other dealers in the past. But this time I felt like I found my new service center! I knew roughly how much the maintenance cost for my car would be but it's the customer service that got them my business. Peter Yee treated me like an old friend. He was professional yet knew how to level with me and what I need/want. He wasn't pushy like other techs. So far first impressions and experience was good and I'm glad I shopped around and found them. More